March 3rd, 2012 System Integration Master Thread (PSS)
#2656
Join Date: Jan 2009
Programs: UA 1K, EL Al ???, HHonors Diamond, Marriott Gold
Posts: 182
So I posted a separate thread last night on this, but haven't seen anyone chime in. I should have probably posed here in any case.
I was trying to book an award ticket. As the website says, "MileagePlus Premier members and MileagePlus credit cardholders have access to last-seat availability on Standard Awards."
On the flights that I was trying to book, there was plenty of Y and YN availability. The website would not however let me book these flights so I ended up calling reservations to book the flight.
Is this a system glitch?
I was trying to book an award ticket. As the website says, "MileagePlus Premier members and MileagePlus credit cardholders have access to last-seat availability on Standard Awards."
On the flights that I was trying to book, there was plenty of Y and YN availability. The website would not however let me book these flights so I ended up calling reservations to book the flight.
Is this a system glitch?
#2657
Join Date: Jan 2009
Programs: UA 1K, EL Al ???, HHonors Diamond, Marriott Gold
Posts: 182
prices posting in foreign currency
Flight prices suddenly showing up as GBP. My account is still in the US and so is my selected location.
#2658
FlyerTalk Evangelist




Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K2MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,318
Not a new system, but just some new code in a lot of places. My guess is that they've got a large number of hard-coded special cases all over the place that have been built up over time and just got a lot worse, when they really need something like a central table of codes and attributes. In my experience in such cases, it can be better to make a big change that requires recoding every case where these things are used than to have a system that mostly works, but fails in numerous subtle ways..
#2659


Join Date: Sep 2009
Location: New York, NY
Programs: Delta Platinum Medallion; IHG Platinum; Marriott Gold; Hilton Gold
Posts: 1,075
#2660
Join Date: Jul 2010
Programs: UA 1K, Star Gold,Marriott Gold, Hertz Presidents Circle
Posts: 414
Were your upgrades from business on a 3-cabin to first on a 3-cabin? That is when the ON fare code is supposed to be used, according to a table that smb12 posted. I thought that R is supposed to be used for upgrades from discount econ to first on a 2-cabin. This difference is important, because UA has to have some way to know whether to credit a bonus for the paid business fare, or not.
#2661
Join Date: Nov 2003
Location: SAN/TIJ or under water.
Programs: Club interjet; Airbnb
Posts: 1,882
#2662
FlyerTalk Evangelist




Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K2MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,318
The issue is that ON is also an Elite award bucket for 3 cabin int'l F.
Your domestic ONs are supposed to be fixed at some point (I have some as well) - it's a legacy issue from the transition. Many have had to call in to manually get those miles posted.
#2663


Join Date: Sep 2009
Location: New York, NY
Programs: Delta Platinum Medallion; IHG Platinum; Marriott Gold; Hilton Gold
Posts: 1,075
UA-NYC kind of answered the questions asked of me, but:
I booked an international flight for May where all legs were upgraded and reflect an R code. The upgrades included domestic legs going from economy to first on a two-cabin plane. The international flights were upgrades from economy to business on three-cabin aircraft.
I was just upgraded (UDU or whatever they call it now) for a Saturday domestic flight from economy to first and the fare code changed to R.
I booked an international flight for May where all legs were upgraded and reflect an R code. The upgrades included domestic legs going from economy to first on a two-cabin plane. The international flights were upgrades from economy to business on three-cabin aircraft.
I was just upgraded (UDU or whatever they call it now) for a Saturday domestic flight from economy to first and the fare code changed to R.
#2664




Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat Pro; Hyatt Globalist; Marriott Platinum; Avis President's Club
Posts: 2,614
Sorry if this has been mentioned earlier but are people noticing a difference between their RPU and GPU totals in the Account Summary section versus what they see in the "Reedem Awards to Upgrade". For example in my summary I have 6 RPUs and 5 GPUs. However, under the "Reedem Awards to Upgrade" I only have 4 RPUs and 4 GPUs. Some of the expiration dates also seem wrong.
Wondering if anyone else has noticed this problem or if this is unique to my account? I have previously PM'd UA Insider but didn't get anything back.
Wondering if anyone else has noticed this problem or if this is unique to my account? I have previously PM'd UA Insider but didn't get anything back.
#2665
Join Date: Jul 2010
Programs: UA 1K, Star Gold,Marriott Gold, Hertz Presidents Circle
Posts: 414
UA-NYC kind of answered the questions asked of me, but:
I booked an international flight for May where all legs were upgraded and reflect an R code. The upgrades included domestic legs going from economy to first on a two-cabin plane. The international flights were upgrades from economy to business on three-cabin aircraft.
I was just upgraded (UDU or whatever they call it now) for a Saturday domestic flight from economy to first and the fare code changed to R.
I booked an international flight for May where all legs were upgraded and reflect an R code. The upgrades included domestic legs going from economy to first on a two-cabin plane. The international flights were upgrades from economy to business on three-cabin aircraft.
I was just upgraded (UDU or whatever they call it now) for a Saturday domestic flight from economy to first and the fare code changed to R.
#2666




Join Date: Dec 2002
Location: Washington, D.C.
Programs: UA Premier 1K: PlAAtinum; DL SM, MM; Marriott Gold; CO Plat Emeritus; NW Plat Emeritus
Posts: 4,777
I have a domestic upgrade on three-class that went from discount economy into R.
#2667
Join Date: Sep 2010
Location: SFO
Programs: AA ExPlat; UA GS (via MM companion); SPG
Posts: 362
Q: Given the ongoing delays with getting credentials to members (my GS kit, supposedly mailed on the 13th never arrived; they've now requested another, due in 7-10 days) why has United not reactivated the "print duplicate membership card" feature? It doesn't seem like a very complex piece of functionality.
Somewhat amusingly, it still says:
Rest assured. Yeah, right. 
As an aside, when I called to get another card on its way, the GS agent I got was very helpful, dealing with the service desk herself instead of handing me off to them. She came back after the first 5 minute hold and said the service desk was trying to request a duplicate kit but was having difficulty with the system, lol. Another 5 min, and they had somehow resolved it, and I'm promised a kit in a week or so.
I wonder if anyone in the same boat (MM companion status match should've triggered new creds) has actually received anything. Perhaps the new kits are being sent by burro from SD or something?
Somewhat amusingly, it still says:
Option to print membership card is temporarily unavailable
We have temporarily disabled the ability to print a membership card as we finalize our system migration.
If you have elite status in 2012, rest assured that you should receive your elite card and credentials this week, if you haven't already.
We have temporarily disabled the ability to print a membership card as we finalize our system migration.
If you have elite status in 2012, rest assured that you should receive your elite card and credentials this week, if you haven't already.

As an aside, when I called to get another card on its way, the GS agent I got was very helpful, dealing with the service desk herself instead of handing me off to them. She came back after the first 5 minute hold and said the service desk was trying to request a duplicate kit but was having difficulty with the system, lol. Another 5 min, and they had somehow resolved it, and I'm promised a kit in a week or so.
I wonder if anyone in the same boat (MM companion status match should've triggered new creds) has actually received anything. Perhaps the new kits are being sent by burro from SD or something?
#2668


Join Date: Feb 2006
Location: Cape Cod MA
Programs: GS, 3 MM, Hilton Diamond
Posts: 755
I am in the middle of a trip and my upgrade for sat with expiring gpu originally went into R but last night it changed to ON. The seats remain in first. All on two. cabin aircraft.
#2669
Join Date: Nov 2010
Location: SFO/SJC
Posts: 226
Miles for an SQ flight posted within 24 hours. But still waiting for miles from a flight on UA metal on 3/3. Tried to call a week ago, the automatic system told me to email. So I emailed, haven't heard anything other than an auto-reply that my email was received. Any suggestions on how to get this fixed?
#2670
Join Date: Jul 2010
Programs: UA 1K, Star Gold,Marriott Gold, Hertz Presidents Circle
Posts: 414
Miles for an SQ flight posted within 24 hours. But still waiting for miles from a flight on UA metal on 3/3. Tried to call a week ago, the automatic system told me to email. So I emailed, haven't heard anything other than an auto-reply that my email was received. Any suggestions on how to get this fixed?
Q: Given the ongoing delays with getting credentials to members (my GS kit, supposedly mailed on the 13th never arrived; they've now requested another, due in 7-10 days) why has United not reactivated the "print duplicate membership card" feature? It doesn't seem like a very complex piece of functionality.
Somewhat amusingly, it still says:
Rest assured. Yeah, right.
As an aside, when I called to get another card on its way, the GS agent I got was very helpful, dealing with the service desk herself instead of handing me off to them. She came back after the first 5 minute hold and said the service desk was trying to request a duplicate kit but was having difficulty with the system, lol. Another 5 min, and they had somehow resolved it, and I'm promised a kit in a week or so.
I wonder if anyone in the same boat (MM companion status match should've triggered new creds) has actually received anything. Perhaps the new kits are being sent by burro from SD or something?
Somewhat amusingly, it still says:
Rest assured. Yeah, right.

As an aside, when I called to get another card on its way, the GS agent I got was very helpful, dealing with the service desk herself instead of handing me off to them. She came back after the first 5 minute hold and said the service desk was trying to request a duplicate kit but was having difficulty with the system, lol. Another 5 min, and they had somehow resolved it, and I'm promised a kit in a week or so.
I wonder if anyone in the same boat (MM companion status match should've triggered new creds) has actually received anything. Perhaps the new kits are being sent by burro from SD or something?
Last edited by iluv2fly; Apr 2, 2012 at 3:37 pm Reason: merge

