Originally Posted by
Daggett76
Miles for an SQ flight posted within 24 hours. But still waiting for miles from a flight on UA metal on 3/3. Tried to call a week ago, the automatic system told me to email. So I emailed, haven't heard anything other than an auto-reply that my email was received. Any suggestions on how to get this fixed?
Call your premier number and transfer to mileage plus service center. But it has limited hours so you need to call when it's open. Don't email. I flew on 3/3 on UA metal and my non-upgraded segment posted in a few days. There's an issue with your flight if it hasn't posted by now.
Originally Posted by
flyer215
Q: Given the ongoing delays with getting credentials to members (my GS kit, supposedly mailed on the 13th never arrived; they've now requested another, due in 7-10 days) why has United not reactivated the "print duplicate membership card" feature? It doesn't seem like a very complex piece of functionality.
Somewhat amusingly, it
still says:
Rest assured. Yeah, right.
As an aside, when I called to get another card on its way, the GS agent I got was very helpful, dealing with the service desk herself instead of handing me off to them. She came back after the first 5 minute hold and said the service desk was trying to request a duplicate kit but was having difficulty with the system, lol. Another 5 min, and they had somehow resolved it, and I'm promised a kit in a week or so.
I wonder if anyone in the same boat (MM companion status match should've triggered new creds) has actually received anything. Perhaps the new kits are being sent by burro from SD or something?
It has been saying that your new card will arrive next week for the past 4 weeks. I hope that your new kit arrives now that you've called about it.