I've had that message for every flight that I've taken that's been upgraded since 3/3, never called them and never had a problem checking in. YMMV, but in my experience it's been just a phantom error message.

Today I was deplaned for a MX. I walked up to the gate agent and was told they couldn't rebook me because of the new system. I was sent to the next flight that was leaving and told they should be able to put me on the plane. On the walk to the next gate I had the 1k desk book me and when I arrived at the next gate I said "I was moved to this flight, can you please print my boarding pass" where it was all booked and ready to go. I hate this "the system won't let me...." answer I keep getting.

I flew in paid ON on 7/4 (upgraded Z=>F). The miles and PQMs all posted properly on 7/6, without my having to call. A step forward...

I spent an hour and a half trying to upgrade a reservation for me and my husband using a regional upgrade for my reservation and miles for my husband's reservation. After many apologies from the agent (at one point she said she was getting the runaround) she came back with a new "rule" for regional upgrades: I needed to have two regional upgrades; the system can't upgrade me with a regional upgrade and my husband with miles. Ii thought I was wasting an hour and a half to be able to use the upgrade as there was no indication from the agent during the entire process that I couldn't use it, only that the system was uncooperative. United really is working to push 1k's away.

Flew on an award ticket MCI-SFO yesterday. At the bottom for the Upgrade Overview page, it says that I (as the primary card holder of a Chase MileagePlus Club Card) should have been eligible to be on the upgrade list (albeit below any paid tickets) ... but was never added to the list.

Based on number of F seats available and number of people on the waitlist (per app on my iPhone), I would have been upgraded if I was on the list.

Talked to one agent at the Ticket Counter. She could not find that I was eligible to be on the list (regrettably, did not have a copy of the web page with me).

Called Premier Reservations. It took a supervisor, but I was told "Yes, you are eligible".

Back to the counter: Original agent gone. New agent called a "help desk". Told me I was not eligible. Grrrrr ....

Now carrying a copy of the web page with me ... after sending a more detailed nasty-gram to UA.

I can't stand that constant back-and-forth with various uninformed people. And generally the "help desk" only knows how to use the computer system. Any time I've had an agent calling them, wrong information regarding policies was given out.

Existing itinerary has been through several schedule changes.

Purchased economy, upgraded every leg with GPU.

First leg now went from CR7 to ER145. So, lost my First Class seat (Fare Code R) and it is now showing Fare Code X....which I understand to mean an award ticketed seat.

The rest of the legs are accurate (R).

Is this going to cause any problems and / or should I call to get it straightened out now?

Award tickets do not earn miles so you should call to straighten this out if you want the miles.

Doh Excellent point and a clear indication I need more sleep.
Thanks for pointing out the obvious. I will call them today.

Why is the process of reissuing a ticket due to a schedule change so ... incremental, for want of a better word ... post-3/3?

I called earlier today to fix an international misconnect due to a schedule change. The call itself was very smooth; I gave the agent the PNR and the problem flight + my preferred alternative. After putting me on hold for about 5 minutes, she had it taken care of and took my seat assignment, and we were done.

Now, online, I have seen the reservation go through several stages. (At every stage, it has claimed "a change has been made ... please call" etc.) First, the new flight showed up in W, in addition to the old segment (which was W but upgraded into R--and yes, the alternate flight has R2 at the moment, so the upgrade should transfer).

Next, the problem segment vanished from my itin (as it should), but now all of the segments are out of order--I have one of the outbound segments listed at the very end of the itin, and that was one which shouldn't have been touched, anyway.

Then the segments got back in the right order, but still with W for the new segment.

Finally, the itin is 100% correct, with R for the new segment, all segments in the right order, the "please call" message gone, etc.

The fact that things are so iterative is a bit odd.

Mileage crediting is still not working properly.

Took an eligible partner flight in April. UAMP number on boarding pass. Three weeks later no mileage credit. Submitted the boarding pass and ticket etc by postal mail for credit. Nothing a few weeks later. Tried to use the web interface for a week straight - only received "error" messages. E-mail all information to UAMP service desk. Was told to expect credit "three weeks after approval". Three plus weeks later: Nothing. Write again to UAMP service desk. Was told to expect credit "three to four weeks after approval".

It has been nearly three months now. The best the new UA can do is to push out the delivery of simple processes more and more. Sad.

An end of "high email volume"?

Finally got a response to an email I sent in via the customer service website today! For the record, I'm UA*G.


...According to the transcript, I had originally sent the email November 19, 2011!!! I couldn't even remember the question I had asked!

I noticed my mileage balance had unexpectedly decreased today. Reviewed my account online and determined that the two final 10K bonuses for the Explore the World promotion were no longer appearing in my account. Called customer service and was told that UA is experiencing system glitches and there is nothing they can do about it. Wait 72 hours and check again.

So, can not book award ticket because I am missing 20K miles. CSR still said there is nothing they can do.

Does anyone notice that lifetime miles don't update sometimes?

This is't a glitch--it's a deliberate action on UA's part. Because UA screwed up and had awarded some pax miles based on incorrect criteria, they're removing all promo miles from all participant's accounts, with the promise that they will "correct" things in a couple of days.

See UA Removing Already-Posted Bonus Miles for "Map Your Dreams".

You can probably expect the miles to show up again within a couple of days--assuming UA gets things "right" this time (). Of course, the T&C of the offer say they have many weeks after 7/15 to credit the miles, so it could be you won't seen them until almost October, and you may have to fight for them even then.



Yes. It's something else I need to add to spreadsheets to keep track of.