March 3rd, 2012 System Integration Master Thread (PSS)
Aug 20, 2012 | 7:48 am
#3466
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 72,674
It's mind-boggling how UA continues to be plagued by inexplicably-poor errors like this.
Aug 20, 2012 | 9:44 am
#3467
Join Date: Jan 2005
Location: Bethesda, MD
Programs: UA Million Miler, Marriott Titanium, Hilton Gold
Posts: 819
How many miles between DCA-IAH?
According to my latest flight is is only 500 miles? What's up with this?
Activity Date Description Miles/Points Award Miles Bonus Total Miles Segments
8/16/2012 United 1733ZS
Washington (DCA)-Houston (IAH) ZS / ZS 500 500 1000 1,208 1
Another system integration screw-up from your friends at United. And with three big problems with flights in the last 24 hours, I realize this is minor compared to keeping the planes safe.
Activity Date Description Miles/Points Award Miles Bonus Total Miles Segments
8/16/2012 United 1733ZS
Washington (DCA)-Houston (IAH) ZS / ZS 500 500 1000 1,208 1
Another system integration screw-up from your friends at United. And with three big problems with flights in the last 24 hours, I realize this is minor compared to keeping the planes safe.
Aug 20, 2012 | 9:52 am
#3468
Join Date: Aug 2012
Location: Charlottesville
Programs: UA Gold, VX Gold, AA PLT, DL Gold, MR Gold, HH Diamond, Hertz 5* Gold
Posts: 469
According to my latest flight is is only 500 miles? What's up with this?
Activity Date Description Miles/Points Award Miles Bonus Total Miles Segments
8/16/2012 United 1733ZS
Washington (DCA)-Houston (IAH) ZS / ZS 500 500 1000 1,208 1
Another system integration screw-up from your friends at United. And with three big problems with flights in the last 24 hours, I realize this is minor compared to keeping the planes safe.
Activity Date Description Miles/Points Award Miles Bonus Total Miles Segments
8/16/2012 United 1733ZS
Washington (DCA)-Houston (IAH) ZS / ZS 500 500 1000 1,208 1
Another system integration screw-up from your friends at United. And with three big problems with flights in the last 24 hours, I realize this is minor compared to keeping the planes safe.
8/17/2012 United 3364S
Washington (IAD)-St Louis S / S 250 250 696 1
When I called MileagePlus customer support, the agent informed me that there is a major system glitch ongoing and to allow up to fifteen days for the problem to get fixed.
Not amused, especially since I've been flying almost every weekend the last two months, and the majority of my flights have been delayed or in some cases cancelled.
Aug 20, 2012 | 10:27 am
#3469
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 72,674
Then, when those 15 days have passed, you'll get the promise that some "sweep" is going to fix things next weekend. Then you'll get another "15 days" answer when said "sweep" never happens.
Truly pathetic.
Aug 20, 2012 | 1:42 pm
#3470
Join Date: Jul 2010
Programs: UA 1K, Star Gold,Marriott Gold, Hertz Presidents Circle
Posts: 414
Just talked w MP, was told 7 days to correct new MP glitch
It does seem really lame at this point that stupid s... Like this keeps happening. Coming up on 6 months post-integration now....
Aug 20, 2012 | 3:56 pm
#3471
Join Date: May 2011
Posts: 5,815
2 minutes ago I was told that this would take 7days to correct. I am not necessarily upset with this, it's not a big deal for me but I cant understand why UA doesn't have a huge banner on its website notifying everyone of the problem. Think of how much time the MP service center employees are wasting on this, and how much time members are wasting by calling in.
It does seem really lame at this point that stupid s... Like this keeps happening. Coming up on 6 months post-integration now....
It does seem really lame at this point that stupid s... Like this keeps happening. Coming up on 6 months post-integration now....
Aug 20, 2012 | 4:17 pm
#3472
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 72,674
Ugh, yes... Like with the "Map Your Nightmares" screw-up where their "fix" took away more miles from some peoples' accounts than they had originally been granted! I haven't heard much about that "fix" being fixed yet.
Aug 20, 2012 | 4:24 pm
#3473
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,568
Aug 20, 2012 | 4:25 pm
#3474
Join Date: Jul 2010
Programs: UA 1K, Star Gold,Marriott Gold, Hertz Presidents Circle
Posts: 414
Yes, I am a little worried that something like that will happen when they fix this fix. As long as my GPUs recently deposited aren't taken back, it will be OK. I'm on .bomb every day checking for a better seat on my upcoming trip, so I'll just keep an eye on it.
Aug 20, 2012 | 11:27 pm
#3475
Join Date: Aug 2012
Location: Charlottesville
Programs: UA Gold, VX Gold, AA PLT, DL Gold, MR Gold, HH Diamond, Hertz 5* Gold
Posts: 469
2 minutes ago I was told that this would take 7days to correct. I am not necessarily upset with this, it's not a big deal for me but I cant understand why UA doesn't have a huge banner on its website notifying everyone of the problem. Think of how much time the MP service center employees are wasting on this, and how much time members are wasting by calling in.
It does seem really lame at this point that stupid s... Like this keeps happening. Coming up on 6 months post-integration now....
It does seem really lame at this point that stupid s... Like this keeps happening. Coming up on 6 months post-integration now....
Last edited by iluv2fly; Aug 25, 2012 at 4:12 am Reason: merge
Aug 21, 2012 | 7:34 am
#3476
Join Date: Aug 2012
Location: Charlottesville
Programs: UA Gold, VX Gold, AA PLT, DL Gold, MR Gold, HH Diamond, Hertz 5* Gold
Posts: 469
Check your account today...
According to my latest flight is is only 500 miles? What's up with this?
Activity Date Description Miles/Points Award Miles Bonus Total Miles Segments
8/16/2012 United 1733ZS
Washington (DCA)-Houston (IAH) ZS / ZS 500 500 1000 1,208 1
Another system integration screw-up from your friends at United. And with three big problems with flights in the last 24 hours, I realize this is minor compared to keeping the planes safe.
Activity Date Description Miles/Points Award Miles Bonus Total Miles Segments
8/16/2012 United 1733ZS
Washington (DCA)-Houston (IAH) ZS / ZS 500 500 1000 1,208 1
Another system integration screw-up from your friends at United. And with three big problems with flights in the last 24 hours, I realize this is minor compared to keeping the planes safe.
Aug 21, 2012 | 9:45 am
#3477
Join Date: May 2009
Location: PHL
Posts: 2,842
My account was corrected this morning as well. Though there was no deduction/recredit, just the same line item with a different mileage than yesterday. It was corrected in a few days so I guess I can't complain too much but it would be nice to see a record of them pulling miles out.
Aug 23, 2012 | 8:25 am
#3478
Join Date: Jan 2007
Location: NYC and London
Programs: UA 1K; Avis Preferred; PriorityClub Gold; nada anywhere else
Posts: 243
Speaking of glitches, I have a B fare reservation with an applied GPU showing as 100% PQMs instead of 150%. Called to inquire and was told "It's glitch and should post as 150% after the flight. Call us back if it doesn't."
So we'll see. I'm slightly worried about it because I paid up to the B fare from W (needed to change flights, saw a pretty low B fare price and went for it). I fear that if it doesn't post correctly they will try to tell me the PQMs are based on the original W fare and tough luck, even though I was careful to ask about this at the time of purchase and have an email confirmation stating it's a B fare. No fun to play the "wait and see" game.
So we'll see. I'm slightly worried about it because I paid up to the B fare from W (needed to change flights, saw a pretty low B fare price and went for it). I fear that if it doesn't post correctly they will try to tell me the PQMs are based on the original W fare and tough luck, even though I was careful to ask about this at the time of purchase and have an email confirmation stating it's a B fare. No fun to play the "wait and see" game.
Aug 23, 2012 | 9:13 am
#3479
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
Speaking of glitches, I have a B fare reservation with an applied GPU showing as 100% PQMs instead of 150%. Called to inquire and was told "It's glitch and should post as 150% after the flight. Call us back if it doesn't."
So we'll see. I'm slightly worried about it because I paid up to the B fare from W (needed to change flights, saw a pretty low B fare price and went for it). I fear that if it doesn't post correctly they will try to tell me the PQMs are based on the original W fare and tough luck, even though I was careful to ask about this at the time of purchase and have an email confirmation stating it's a B fare. No fun to play the "wait and see" game.
So we'll see. I'm slightly worried about it because I paid up to the B fare from W (needed to change flights, saw a pretty low B fare price and went for it). I fear that if it doesn't post correctly they will try to tell me the PQMs are based on the original W fare and tough luck, even though I was careful to ask about this at the time of purchase and have an email confirmation stating it's a B fare. No fun to play the "wait and see" game.
)
Aug 23, 2012 | 9:57 am
#3480
Join Date: Jan 2007
Location: NYC and London
Programs: UA 1K; Avis Preferred; PriorityClub Gold; nada anywhere else
Posts: 243
Please report back here-- I'm anxious to know how it turns out for you. My flight is on 8/30, so will know results a few days after that.