Flew on an award ticket MCI-SFO yesterday. At the bottom for the Upgrade Overview page, it says that I (as the primary card holder of a Chase MileagePlus Club Card) should have been eligible to be on the upgrade list (albeit below any paid tickets) ... but was never added to the list.

Based on number of F seats available and number of people on the waitlist (per app on my iPhone), I would have been upgraded if I was on the list.

Talked to one agent at the Ticket Counter. She could not find that I was eligible to be on the list (regrettably, did not have a copy of the web page with me).

Called Premier Reservations. It took a supervisor, but I was told "Yes, you are eligible".

Back to the counter: Original agent gone. New agent called a "help desk". Told me I was not eligible. Grrrrr ....

Now carrying a copy of the web page with me ... after sending a more detailed nasty-gram to UA.