Q: Given the ongoing delays with getting credentials to members (my GS kit, supposedly mailed on the 13th never arrived; they've now requested another, due in 7-10 days) why has United not reactivated the "print duplicate membership card" feature? It doesn't seem like a very complex piece of functionality.
Somewhat amusingly, it
still says:
Option to print membership card is temporarily unavailable
We have temporarily disabled the ability to print a membership card as we finalize our system migration.
If you have elite status in 2012, rest assured that you should receive your elite card and credentials this week, if you haven't already.
Rest assured. Yeah, right.
As an aside, when I called to get another card on its way, the GS agent I got was very helpful, dealing with the service desk herself instead of handing me off to them. She came back after the first 5 minute hold and said the service desk was trying to request a duplicate kit but was having difficulty with the system, lol. Another 5 min, and they had somehow resolved it, and I'm promised a kit in a week or so.
I wonder if anyone in the same boat (MM companion status match should've triggered new creds) has actually received anything. Perhaps the new kits are being sent by burro from SD or something?