Computer glitches still creating havoc at United
Mar 30, 2012, 9:22 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Computer glitches still creating havoc at United
More negative coverage from the local news here in SFO: http://abclocal.go.com/kgo/video?id=8602404&pid=8602402
Ironically, I saw it on the TV in the United Club in SFO.
Ironically, I saw it on the TV in the United Club in SFO.
Mar 30, 2012, 9:34 pm
#2
Join Date: Apr 2009
Location: SoCal
Programs: UA Plat, National Exec Elite
Posts: 833
More negative coverage from the local news here in SFO: http://abclocal.go.com/kgo/video?id=8602404&pid=8602402
Ironically, I saw it on the TV in the United Club in SFO.
Ironically, I saw it on the TV in the United Club in SFO.
Mar 30, 2012, 9:44 pm
#3
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,490
More negative coverage from the local news here in SFO: http://abclocal.go.com/kgo/video?id=8602404&pid=8602402
Ironically, I saw it on the TV in the United Club in SFO.
Ironically, I saw it on the TV in the United Club in SFO.
Mar 30, 2012, 9:54 pm
#4
Join Date: Jan 2007
Programs: Many
Posts: 335
They sent me an electronic travel certificate good for $100 off a flight within the next year after I complained about the intolerable hold times. I suppose that might be some compensation for worthless hours waiting to BUY a ticket, but I don't see how they'll stay in business for long this way.
Mar 30, 2012, 9:56 pm
#5
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
I was waiting for that piece to show up on KGO's website. I watched it on the 6pm news, too. Best comment was the retired UA employee who said the computer transition was like going from an iPad to a Commodore 64. I remember Commodore 64s (and DOS, too) from about 30 years ago.
Mar 30, 2012, 10:12 pm
#6
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
Very good piece! Much better than other coverage I've seen on UA's transition to SHARES.
Mar 30, 2012, 10:13 pm
#7
Used to be MJ-bos
Join Date: Jun 2002
Location: San Diego, California USA
Programs: AA ExecPlat, COdbaUA 1P & 2MM, HH Diamond, Marriott Gold, SPG Gold, IHG Gold, Avis 1st
Posts: 228
No surprises
This scenario has played out almost exactly as predicted...
United moving to Shares Likely Without Fastshares
From planning to training to implementation to post-trauma PR... it's just wiping up the cat sick with the rag that the dog peed on. It just keeps getting messier and smellier.
United moving to Shares Likely Without Fastshares
From planning to training to implementation to post-trauma PR... it's just wiping up the cat sick with the rag that the dog peed on. It just keeps getting messier and smellier.
Mar 30, 2012, 10:18 pm
#8
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
This scenario has played out almost exactly as predicted...
United moving to Shares Likely Without Fastshares
From planning to training to implementation to post-trauma PR... it's just wiping up the cat sick with the rag that the dog peed on. It just keeps getting messier and smellier.
United moving to Shares Likely Without Fastshares
From planning to training to implementation to post-trauma PR... it's just wiping up the cat sick with the rag that the dog peed on. It just keeps getting messier and smellier.
Last edited by Thunderroad; Mar 30, 2012 at 10:24 pm
Mar 30, 2012, 10:57 pm
#11
Join Date: Jul 2011
Location: Our Nation's Capital
Programs: UA 1K, Marriott BonVoy LT Titanium Elite, National Executive Elite
Posts: 832
Oh, Claudia...
While the transition has not gone well, you'd think they'd interview some actives instead of a retiree that is still bitter about her pension.
While the transition has not gone well, you'd think they'd interview some actives instead of a retiree that is still bitter about her pension.
Mar 30, 2012, 10:58 pm
#12
Join Date: Dec 2008
Posts: 449
This was a brilliant piece that explains the collapse of our once better (not great, but better) airline.
They should share this video with that jerk on the Huffington Post who blogged that this is all UA's fault, not CO's.
http://www.huffingtonpost.com/david-...ment_144931677
They should share this video with that jerk on the Huffington Post who blogged that this is all UA's fault, not CO's.
http://www.huffingtonpost.com/david-...ment_144931677
Mar 30, 2012, 11:04 pm
#13
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Many UAers will say stuff one-on-one to someone, but to the media, no way. Are employees even allowed to talk with the media on record/on camera?
Remember the venue is the local SF news, where PMUA has a hub. If PMUA customers are accustomed to faster service, this is relevant to the local population given PMUA's market share at SFO.
Mar 30, 2012, 11:08 pm
#14
Join Date: Dec 2008
Posts: 449
I don't think too many actives would be willing to go on camera to slam the company's decision (though many feel it's an inferior system and a downgrade).
Many UAers will say stuff one-on-one to someone, but to the media, no way. Are employees even allowed to talk with the media on record/on camera?
Remember the venue is the local SF news, where PMUA has a hub. If PMUA customers are accustomed to faster service, this is relevant to the local population given PMUA's market share at SFO.
Many UAers will say stuff one-on-one to someone, but to the media, no way. Are employees even allowed to talk with the media on record/on camera?
Remember the venue is the local SF news, where PMUA has a hub. If PMUA customers are accustomed to faster service, this is relevant to the local population given PMUA's market share at SFO.
Mar 30, 2012, 11:11 pm
#15
Join Date: Jul 2011
Location: Our Nation's Capital
Programs: UA 1K, Marriott BonVoy LT Titanium Elite, National Executive Elite
Posts: 832
I don't think too many actives would be willing to go on camera to slam the company's decision (though many feel it's an inferior system and a downgrade).
Many UAers will say stuff one-on-one to someone, but to the media, no way. Are employees even allowed to talk with the media on record/on camera?
Remember the venue is the local SF news, where PMUA has a hub. If PMUA customers are accustomed to faster service, this is relevant to the local population given PMUA's market share at SFO.
Many UAers will say stuff one-on-one to someone, but to the media, no way. Are employees even allowed to talk with the media on record/on camera?
Remember the venue is the local SF news, where PMUA has a hub. If PMUA customers are accustomed to faster service, this is relevant to the local population given PMUA's market share at SFO.
Claudia hasn't used both systems (though I agree native SHARES is inferior to FastAir). Let's just say her reputation proceeds her among certain groups...