Originally Posted by
Fredd
I'll leave it to the IT experts to debate but that devastating report is certainly consistent with what we've seen and experienced watching UA agents at work and listening to their comments over the past few weeks.
They sent me an electronic travel certificate good for $100 off a flight within the next year after I complained about the intolerable hold times. I suppose that might be some compensation for worthless hours waiting to BUY a ticket, but I don't see how they'll stay in business for long this way.