Originally Posted by channa

I don't think too many actives would be willing to go on camera to slam the company's decision (though many feel it's an inferior system and a downgrade).

Many UAers will say stuff one-on-one to someone, but to the media, no way. Are employees even allowed to talk with the media on record/on camera?

Remember the venue is the local SF news, where PMUA has a hub. If PMUA customers are accustomed to faster service, this is relevant to the local population given PMUA's market share at SFO.