The new system does not seem to like dual citizens. While it will register 2 passports online, when it comes to check-in, it does not seem to fully understand when 2 need to be used on the same record.

I am both Aussie and American, so I need to use my US passport to fly to America and my Aussie passport to fly the return to Australia. For whatever reason, online check-in does not come up as an option and it talks about requiring a Visa or ETA for travel. Clearly the system is not programed in a way to allow me to swap out for my Aussie passport on the return.

United, again, another reason why you don't understand the needs of international travelers. The old ua.com allowed me to input the correct passport details during the online check-in ... while the new system seems to just think it knows best!!

Oh today is going to be fun - just see where my den to SFO is delayed and will make for a tight connection to SYD. Just range the 1K line and played the whole ZIP code hell (I'm sorry...your zip code does not match) OF COURSE IT DOES NOT AS I DON'T HAVE A DAMN ZIP CODE...Now because you are so valuable and we are unable to authenticate you your estimated wait time is 45 MINUTES!

United - I am reaching the end of my string. Can we please get a plan of action on correcting the multiple deficieincies. I want to throw up when I watch videos like the new one on the United Hub about how great things are going over at the New United!!!!

https://hub.united.com/en-us/Videos/...on-change.aspx