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-   -   AY IT (https://www.flyertalk.com/forum/finnair-finnair-plus/1845468-ay.html)

FFlash Apr 1, 2023 5:02 am


Originally Posted by Guillou (Post 35135001)
Anyone else still receiving "Your upcoming fligt" emails from AY where they keep referring to your Finnair Plus Basic tier benefits (Finnair Plus Basic -tason etusi)?

For me (as a plat) this has been the case for some time now. We'll it's good to know that I can still earn award and tier points but perhaps there is some hidden message they want to tell me.

Yes. No worry. I am a basic plat too and going right now for a very basic trip, collecting basically zero basic points and after this basic bus ride ends, I will see how basic the offerings are at HEL lounges.
It is a new letter type that topi sends to keep the expectations at basic level.

remymartin Apr 1, 2023 7:03 am


Originally Posted by FFlash (Post 35134731)
Except awards. I have bought many in the last minute and experience-wise I have noted they remove available award so that I cannot book same day or next day award, only for the day after onwards.

I have bought awards for same day departure a lot, including during this year.

FFlash Apr 1, 2023 7:18 am


Originally Posted by lkrt (Post 35134737)
I just booked one about four hours prior to the flight last week.

Good to know.
Funny how I see also yesterday and today, how checking awards(shorthaul) finds only for day after tomorrow. And next day when I check, availability has moved again one day. Try OUL for example. As if it blocks same day or tomorrow possibility, but if you can find shorter notice, good to know

ffay005 Apr 1, 2023 7:49 am

It could very well be that they intentionally do not offer same day awards on popular business routes, as that could lead to pax cancelling flex tickets last minute and booking awards instead.

In October 2020, I booked a one way award a few hours before departure. And in July 2020, the night before. So it is definitely not (technically) impossible.

TTL Apr 1, 2023 10:01 am

1st April has arrived. And so has the new membership year. Earlier two EC upgrade vouchers were received from Aktia in due course. Spouse has been happy with Swedish bank and therefore no bowing to that direction.

And now also 4 SH upgrades and 2 LH upgrades and a Gold card to gift were there per family member.

Gifting went well. And visible in Giftee account almost instantaneously with four SH upgrades as promised was updated.

However when trying to use two LH upgrades for a trip AMS-HEL-DEL-HEL-AMS online for a friend would only resulted dispensing 2 SH upgrades and 2 LH upgrades from Y to J in HEL-AMS-HEL and only PE in HEL-DEL-HEL segments!!!

Chat was available in 2 minutes and that upgrade still took 2 SH and 2 LH upgrades to clear the route and return in J.

I suspect, the value of LH upgrades has been degraded a little.

ffay005 Apr 1, 2023 10:09 am

I am not quite sure I understand the problem here, but if you assumed a longhaul upgrade voucher would include the feeder flight, then that has never been the case. All vouchers always apply to one segment only (whereas the 50k point upgrade will apply to the feeder flight as well).

TTL Apr 1, 2023 10:11 am


Originally Posted by ffay005 (Post 35135541)
I am not quite sure I understand the problem here, but if you assumed a longhaul upgrade voucher would include the feeder flight, then that has never been the case. All vouchers always apply to one segment only (whereas the 50k point upgrade will apply to the feeder flight as well).

Lame but it may have been the case. Free upgrades suck! And upgrading from Y with LH vouchers only could be done to PE!

florens Apr 1, 2023 12:46 pm


Originally Posted by TTL (Post 35135546)
Lame but it may have been the case. Free upgrades suck! And upgrading from Y with LH vouchers only could be done to PE!

Now this is more concerning if true.

mpkz Apr 1, 2023 1:46 pm


Originally Posted by florens (Post 35135867)
Now this is more concerning if true.

But it's not, or if it was, it was a bug. The policy is clear, LH upgrade voucher is for Y->J (or PE->J if you want). 2 SH upgrade vouchers gets you Y->PE.

jann3 Apr 1, 2023 9:40 pm

I had a round-trip few days ago. It appeared on my account now, but not correctly, IMO. The outbound flight was credited as expected, but the inbound flight shows zero points and it wasn't count as a segment either. Same ticket, same class etc. Is there a known IT glitch?

Tseta Apr 4, 2023 2:00 pm

I had exactly the same situation. AY IT, what can you say. It was fixed quickly, though, via Plat WA.

Cheers,

Tseta

ffay005 Apr 14, 2023 6:32 am

Some 6.5 hours ago I received a notification of a schedule change for a flight about a month out. (40 minutes, no big deal, and the new time is actually better than the old one.) The website shows the new schedule, and for once, the "accept changes" button worked without an error. But the app still shows the old schedule. :confused:

JackieTrent Apr 14, 2023 7:10 am


Originally Posted by ffay005 (Post 35169370)
Some 6.5 hours ago I received a notification of a schedule change for a flight about a month out. (40 minutes, no big deal, and the new time is actually better than the old one.) The website shows the new schedule, and for once, the "accept changes" button worked without an error. But the app still shows the old schedule. :confused:

I experienced something similar three days ago. The new schedule was updated in the app around 20-24 hours after I accepted the changes on the website.

a_k May 8, 2023 11:04 pm

In "Other Services" during check-in, I am being offered this for 180€

ANCILLARY.SERVICE.GCKI.TITLE

ancillary.service.GCKI.description


Short-haul, so can't imagine this is an IT glitch for a J upgrade

lkrt May 8, 2023 11:07 pm


Originally Posted by a_k (Post 35234959)
In "Other Services" during check-in, I am being offered this for 180€

ANCILLARY.SERVICE.GCKI.TITLE

ancillary.service.GCKI.description


Short-haul, so can't imagine this is an IT glitch for a J upgrade

That is actually the ancillary services code for a "Group Check-in Desk". I imagine you are on a group booking?


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