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-   -   AY IT (https://www.flyertalk.com/forum/finnair-finnair-plus/1845468-ay.html)

nordic Aug 7, 2023 1:14 pm

Interesting check-in experience a couple of days ago. After looking at expertflyer I noticed that there was one set of three seats (short-haul flight) free so I decided to change my seat when checking in using the app. But the app showed that all the seats were taken. Then I browsed Finnair.com and the change was possible. Back to app and check-in was possible and the new seat was assigned. However, the app stated that mobile boarding pass was not allowed on my flight (it has been possible before). Back to Finnair.com and I could save my boarding pass in the Apple Wallet but only after skipping the Covid vaccination certificate (which I have but the last vaccination was 12 months ago). The fare was Business light, status OWE.

Jyrsa Aug 7, 2023 4:21 pm


Originally Posted by nordic (Post 35478442)
Interesting check-in experience a couple of days ago. After looking at expertflyer I noticed that there was one set of three seats (short-haul flight) free so I decided to change my seat when checking in using the app. But the app showed that all the seats were taken. Then I browsed Finnair.com and the change was possible.

For some reason all free seats are not selectable in the app. It's always best to OLCI on a desktop browser.

LondonAussie Aug 9, 2023 1:19 pm

I am currently unable to book on the Finnair website, each time getting this error after clicking to proceed to payment

Sorry!

Something went wrong

An unexpected error occurred in the booking system. Unfortunately, you will need to restart your flight booking. We apologize for the inconvenience.

Lauri_fly Aug 15, 2023 3:04 am

I couldn't select J middle seat in manage booking as I had selected prefer window seat in my customer preference.

WilcoRoger Aug 15, 2023 5:48 am


Originally Posted by Lauri_fly (Post 35498681)
I couldn't select J middle seat in manage booking as I had selected prefer window seat in my customer preference.

I think middle seats are not selectable, as those are left empty on purpose.

Lauri_fly Aug 15, 2023 6:06 am


Originally Posted by WilcoRoger (Post 35498895)
I think middle seats are not selectable, as those are left empty on purpose.

Forgot to add LH flight in A350.

manywhere Aug 22, 2023 6:48 am


Originally Posted by LondonAussie (Post 35484136)
I am currently unable to book on the Finnair website, each time getting this error after clicking to proceed to payment

Sorry!

Something went wrong

An unexpected error occurred in the booking system. Unfortunately, you will need to restart your flight booking. We apologize for the inconvenience.

This seems to happen when I have selected my free seats during the booking. Skipping seat selection usually helps when this is occurring for some strange reason.
(And before AY IT jumps in: yes, I have cleared caches, restarted browser, computer and installed the latest versions of the browsers.)

FFlash Sep 17, 2023 7:55 am

Ok anyone with this issue before?

I am to book my return oneway and need a specific flight, it is scheduled and an hour ago available for sale, and now when coming back to booking it after I did other arrangements in the meanwhile, neither app nor browser offers it anymore. I chatted with CS and they said also the flight is there and they can see it open for booking, seats available.
Why I cannot see it for booking?
I must use company res channel, otherwise I would have asked the agent to book it for me.
what to do? Fantastic AY It

intuition Sep 25, 2023 2:36 am

Does anyone else have problems updating info in trips using AY.com MMB?
I see trips with wacko prefixes for contact phone, but correcting it and saving leads to "something went wrong" and chages are not saved.
At one point changes were saved but the FF# was removed from reservation instead.

manywhere Sep 25, 2023 6:30 am


Originally Posted by intuition (Post 35610162)
Does anyone else have problems updating info in trips using AY.com MMB?.

Not MMB, but with Amadeus OLCI: "too many connections" error for me.

EDIT: Amadeus seems to be responding fine now. Not sure if this issue was just for me.

a_k Oct 4, 2023 3:32 pm

The new seat map view is really annoying, just my opinion

avermat Oct 5, 2023 2:15 pm

Another great show from AY IT. Manage my booking says check in is open at 65 hours before the flight. Clicking the link leads to check in page saying it will open 36 hours before.

https://cimg2.ibsrv.net/gimg/www.fly...1df867a75e.png
MMB offering to check in on a flight 65 hours away.

manywhere Oct 12, 2023 1:47 am

Hmm... since when has AY flight booking site included the flight plan in JSON in the URI/URL? Might be possible to use for own multicity booking tuning maybe?
Example to tokyo that has been URL decoded for clarity:

https://www.finnair.com/fi-en/booking/flight-selection?json={"flights":[{"origin":"HEL","destination":"TYO","departureDate ":"2024-02-13"},{"origin":"TYO","destination":"HEL","departur eDate":"2024-02-20"}],"cabin":"MIXED","adults":1,"c15s":0,"children":0, "infants":0,"directFlights":false}

lkrt Oct 12, 2023 6:38 am


Originally Posted by manywhere (Post 35657093)
Hmm... since when has AY flight booking site included the flight plan in JSON in the URI/URL? Might be possible to use for own multicity booking tuning maybe?
Example to tokyo that has been URL decoded for clarity:

Since the new booking flow was introduced a few years ago and they gave up the default Amadeus engine.

Lauri_fly Jan 2, 2024 3:48 am

https://cimg3.ibsrv.net/gimg/www.fly...a664817d23.jpg
AY recommends me to enjoy their Premium Economy product longer for 4500SEK.


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