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-   -   AY IT (https://www.flyertalk.com/forum/finnair-finnair-plus/1845468-ay.html)

SPBanker Oct 20, 2024 2:40 am

Flew last Thursday, points posted Saturday.

Jyrsa Oct 21, 2024 11:56 pm


Originally Posted by Jyrsa (Post 36603272)
I proceeded to ask Gold WA for ORC on Monday. As the ticket contained IROPS I was told CS has to send this to "the other department" and that they'd get back to me in case there were issues. It's Thursday now and I haven't heard anything.
​​​​

Nothing happened for a week. I contacted CS again yesterday and was told that "these things are usually handled the same day". Nothing happened.

Contacted again today. Exact same words "usually handled the same day". I don't have high hopes of points posting before tomorrow.

It sounds like the points department is either busy or stonewalling my request. I suspect the former. I just wish they'd be upfront about long processing times.

SPBanker Oct 22, 2024 4:50 am


Originally Posted by SPBanker (Post 36609910)
Flew last Thursday, points posted Saturday.

Flew back last Saturday, points posted Monday.

Jyrsa Oct 22, 2024 5:58 am


Originally Posted by Jyrsa (Post 36614655)
Contacted again today. Exact same words "usually handled the same day". I don't have high hopes of points posting before tomorrow.

Well, apparently fourth time was the charm and points posted in 5 hours. Even got an email about it.

petteriusa Nov 7, 2024 1:18 pm


Originally Posted by spd84 (Post 36567907)
I had several flights in the app and one has been missing date after reschedule. It was missing in old version too

I have (and have since the last update, new version just installed now) the dates for upcoming flights. But when I select a flight, I just get a loading screen and the flight never loads.

digitrav Nov 9, 2024 2:34 pm

When changing the dates of my economy flex ticket I can seemingly also change the ticket type, but downgrading to economy classic is priced higher than flex?

https://cimg5.ibsrv.net/gimg/www.fly...48ca8220f3.png



manywhere Nov 10, 2024 9:06 am

Apparently the Finnair website is now a accessing motion sensors, so be sure to block those if not already done in your browser. I'm not sure what they are using it for.

Maybe if I simulate being on a stormy boat I get discount on the flights?? :rolleyes:

a_k Nov 25, 2024 11:19 am

The new "My account" section of the app. For the most part seems a nice update, although not necessarily needed, but transactions are showing double (one line each for Avios and Tier points)

thierre Nov 27, 2024 3:09 am

New enhancement or a bug? A fellow with plat status didn't get to change his seat for free on a flight booked with points. Even better, he was assigned to boarding groups 3 and 4 on the way.

lento Nov 27, 2024 3:22 am


Originally Posted by thierre (Post 36699969)
New enhancement or a bug? A fellow with plat status didn't get to change his seat for free on a flight booked with points. Even better, he was assigned to boarding groups 3 and 4 on the way.

Bug

Clarity_ Dec 3, 2024 2:11 pm


Originally Posted by a_k;[url=tel:36696206
36696206[/url]]The new "My account" section of the app. For the most part seems a nice update, although not necessarily needed, but transactions are showing double (one line each for Avios and Tier points)

Now got this as well, not sure who thought it’s a good idea to have a separate row for avios and tier points, especially annoying for checking flights points.

OH-LGG Dec 13, 2024 12:31 am

Hard to understand:

Phase 1:

https://cimg9.ibsrv.net/gimg/www.fly...57353d7cf5.png

Phase2:
https://cimg1.ibsrv.net/gimg/www.fly...394cb56551.png

WilcoRoger Dec 13, 2024 2:42 am

I guess daylight saving time is somehow involved, but still mindbogling IT

Finaviator Dec 15, 2024 3:27 am

I have an upcoming flight with BA booked via AY. Noticed a few days ago that there would have been a better routing with AY so I wrote Platsapp but they said I can't change since the ticket is light fare. Now I see that I have the option to change flight in the app and it even gives me the fare difference of 0.14€ + 150€. However, the certain upgrades are already gone but I see J4 C3 D3 and the flight departs in 4 days so I'm tempted to try rather than sitting in BA economy for 11 hours. Do you think I'm able to change it or will I get an error/issues with ticketing? Is this an AY IT glitch since customer service already told me changes are not permitted? The original flight has not changed, booking class K.

EDIT: Contacted CIC and they confirmed that flights to US have different rules, so it's possible to change light fares, However, MMB gives me the fare difference but once I confirm the price I get an error message. It does it regardless of which flight I choose and there is a constant change is offered connections and prices (going up and down after refresh).

a_k Dec 16, 2024 1:00 pm

With 2024 coming to a close, one can only hope for a calculator as a Christmas present so we can finally stop guessing how many Avios we will get for bookings that are combined with codeshare/partner flights...


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