Originally Posted by ffay005 (Post 36892485)

I have an award booking HEL-BKK-HEL. Just flew HEL-BKK yesterday. Now the whole booking is missing from listed bookings on the website. Trying to add it using the booking reference leads to an error message.

I thought they might have made some error at boarding, listing me as no-show, but the booking still shows in the app.

I opened the browser in incognito mode, filled in the booking reference and last name, and this way the website finds it alright and shows all the details in the right way (seat, meal etc).

Really strange, but I suppose there is no need to worry. Or?

Originally Posted by intuition (Post 36886007)

IIRC, there have been a few occasions where people reported of points mysterioulsy disappearing from the total, and when comparing to transactions one can't really tell where the diff came from. I have such an experience way back when I went back to an older excel list of all transactions and updated with recent transactions. I had stored the totals after each transaction historically and found out the old total and the new transactions didn't add up to the new total.

One theory is that the total is stored separately and sometimes new transactions are added twice (or erroneously some other way) to the total. That error isn't discovered, if each new transaction is just added to the old total. But when they check or re-initiate the balance, points mysteriously disappear.

(Another theory is of course that some transactions disappear from the history without changing the sum. In my case, I did look for any lost transactions but could not identify any such. Doesn't mean it didn't happen that way, just that I don't have any proof how it happened)

Sadly, 'I demand a recount' is not always a winner :(

Originally Posted by coolpoker (Post 36911285)

I just made one Award QF booking via BA and other non-award one directly via CX. I can see tem in my trips summary but I can not open details for these bookings via AY web MNB pages. Looks like another IT issue.

Originally Posted by pptsky (Post 36911429)

I assume this is in relation to an award booked via AY, otherwise its probably wrong place to discuss. Were the avios deducted? Have you seen a confirmation page for the cash part and was it actually charged? Have you received an email confirming the ticket? If not, it may mean the ticket is not confirmed yet and may be shortly or, that what you see is a temporary unconfirmed PNR. I’ve seen the latter and resolved upon conversation with CS.

Originally Posted by ffay005 (Post 36911554)

There is no reason why they would and should show up in the AY app as there is no AY involvement.

(Sometimes, it is possible to add such trips by using the Amadeus booking reference, though, but obviously you can't make any changes or additions via the app for such trips.)

Originally Posted by ffay005 (Post 36912019)

Of course you can't since it's not an AY booking. You need to do that on the homepage of the carrier you are flying.

Originally Posted by lento (Post 36912035)

It seems there has been some restrictions from ticketing airlines lately.
PNR of QR coded AY operated DOH flight isn't recognized by AY MMB and App. Everything looks ok on QR MMB. It is not limited to AY MMB, tried other OW airlines MMB (RJ, BA) and not recognized.

Originally Posted by lento (Post 36912035)

It seems there has been some restrictions from ticketing airlines lately.
PNR of QR coded AY operated DOH flight isn't recognized by AY MMB and App. Everything looks ok on QR MMB. It is not limited to AY MMB, tried other OW airlines MMB (RJ, BA) and not recognized.