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-   -   AY IT (https://www.flyertalk.com/forum/finnair-finnair-plus/1845468-ay.html)

Purserin painajainen Sep 20, 2025 4:56 am


Originally Posted by Jainzar (Post 37329258)
AY seems to have dropped at least XTZ from a lookup table

On the website I can see at least my destination, while in the app items is also missing in the overview bookings containing XTZ.

Noticed this as well earlier this week, at least my buses operated normally and didn't drop me in some void 🥴

a_k Sep 20, 2025 10:43 am

My app is still showing flights that I have cancelled...

DXB2745 Sep 25, 2025 2:40 pm

Issues checking in
 
Anyone else experiencing issues checking in on phone? Just spins and spins and then says that check in has failed.

Mod note: Never mind, now resolved

Lauri_fly Oct 1, 2025 4:51 am

One can now reset their own or friends/enemies password by just by inputting their e-mail address via the forgot password feature if you select the reset password by text message option. "Enter your details and we will send you a link to reset your password via email or a new password by text message."

northysouth Oct 1, 2025 6:42 am


Originally Posted by Lauri_fly (Post 37348470)
One can now reset their own or friends/enemies password by just by inputting their e-mail address via the forgot password feature if you select the reset password by text message option. "Enter your details and we will send you a link to reset your password via email or a new password by text message."

I doubt the password resets before you click on the link that you receive, whether that be by SMS or e-mail, so I do not understand how this is different to any other reset password feature on any other site?

You enter your details to receive a reset link, and then the password resets when you actually access that reset link.

Lauri_fly Oct 1, 2025 6:50 am


Originally Posted by northysouth (Post 37348618)
I doubt the password resets before you click on the link that you receive, whether that be by SMS or e-mail, so I do not understand how this is different to any other reset password feature on any other site?

You enter your details to receive a reset link, and then the password resets when you actually access that reset link.

No need to confirm when using SMS. That's the problem.

Edit: If you are confident that I am wrong, go ahead and request to reset the password by SMS. It shouldn't change without confirmation, right? :D

Sailbot3310 Oct 6, 2025 2:39 am

You are right, that is garbage.
I just did a test, and now my password changed to some junk letters. Time to change back...

So effectively if you know someones email, you can just keep giving them a new password.

Jyrsa Oct 8, 2025 5:42 pm

I just got an "You can now check in to your flight" email 42 hours before departure. Upon clicking the "start check in" button I'm told that OLCI opens in another 6 hours or so.

I get that time zones are difficult for humans to grasp, but surely there are ways of avoiding off by 6 hours errors in promoting OLCI.

r2d2 Oct 13, 2025 12:25 am

Trying to OLCI, but after providing passenger details the Continue button doesn't do anything (and the text next to it still says "Provide all required information"). Counter check-in it is then.


ranskis Oct 13, 2025 12:48 am

Try directly in the Amadeus system:
https://checkin.si.amadeus.net/stati...identification
Platsapp suggested it to me when there was no way I could check in on the app or website and had only 35 minutes transit in HEL on separate tickets. It worked fine there.

r2d2 Oct 13, 2025 1:48 am


Originally Posted by ranskis (Post 37369525)
Try directly in the Amadeus system:
https://checkin.si.amadeus.net/stati...identification

Thanks, that worked!

a_k Oct 19, 2025 11:27 pm

Chat no longer shows position in the queue, so no way to follow when you might get transferred through to a human. :td:

Sailbot3310 Oct 19, 2025 11:42 pm


Originally Posted by a_k (Post 37381426)
Chat no longer shows position in the queue, so no way to follow when you might get transferred through to a human. :td:

It has been like that since the industrial action, you get told your initial place (assuming you can get a place) and then it is a blackhole - at least both on web and iOS.

My only assumption is it was an attempt to reduce congestion, so only those with actual need would persevere vs those who want to change their seat selection whom would give up.
Before you could just leave it running and go do chores around the house until you were 5 or 6 away...

Purserin painajainen Oct 24, 2025 3:26 am

AY app has completely lost my upcoming NRT flight, been gone for three weeks now. Logging out & back in has no effect. The app correctly shows the feeder flight though.

ffay005 Oct 24, 2025 4:19 am

The website routinely loses the reservation after the outbound flight. Then it returns after a few days. :rolleyes: But it can be found using the booking reference.


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