thats the ONE thing I can say they have done very quickly for me each time :) now if only managment could learn to act quickly 🤣🤷‍♂️😀

IT type questions.

Last night I changed flights using the Chat support but the app is still showing the old ones. When should I expect the change to filter through to the app, if at all?

Is there the ability to Manage Bookings on the app and if so, where will I find it?

Did you try to change flights in MMB with a browser? Those changes are instant but that usually won’t work if you have a cancelled leg on your booking.

I was (and still am) locked out of changing on the browser presumably due to the changing situation with flights over Russia, hence the use of the chat facility, and there was indeed a cancelled leg. The change instantly showed on line as I viewed it while the chat was still open but still is not showing in the app.


https://cimg1.ibsrv.net/gimg/www.fly...6fb1fefc4b.jpg

Is there a reason why I only can book oneways on the BER-HEL-LHR route on the website. I can book booth ways - but only as oneways as said.

One of the strange things of AY ticketing, they simply don't want some business.

Sometimes it is because they did not publish a fare for that. (meaning your one-way might be a combination of two one-way-fares)
And in the days of multi-city booking there was some kind of rule a ticket could never go via HEL more than once.
Sometimes you can redeem on routes where you can't buy a ticket, so check if award is possible.

-- Added
It is like they have forbidden connections in HEL if the route is just slightly longer than a direct.

Example:
They sell ARN-HEL-PRG.
They don't sell CPH-HEL-PRG
They do offer award CPH-HEL-PRG

We know that they don't sell BER-HEL-RVN-HEL-BNE ticket either ;)

There's a good reason: The businetic passengers would disappear into thin air.

I see what you did here

Very sustainatic.

BER-HEL-LHR probably gets booked as an open jaw with BER-HEL as "outbound" and HEL-LHR as "return" and then AY probably can't figure out how to include the additional LHR-HEL-BER flights.

It's probably because BER-LHR direct is shorter than both BER-HEL and HEL-LHR.

Compare with ARN-HEL-PRG vs CPH-HEL-PRG that someone mentioned above. ARN-HEL is shorter than ARN-PRG, so ARN-HEL-PRG gets booked as "outbound" (allowing PRG-HEL-ARN as "return"). CPH-PRG is shorter than both CPH-HEL and HEL-PRG, so CPH-HEL gets booked as "outbound" and HEL-PRG as "return" (disallowing PRG-HEL-CPH as "return").

But not very econometric, if after a while all your passengers are gone ;)

And my CDG flights from 08-09MAR still haven't posted. :(

The Nordic Sky wifi portal states:
”Nordic Sky Chat

Unfortunately Finnair chat is not available at the moment.

New chat will be opened later this year.”

I remember this text from 2019.

Fake news, now points from Sunday have not posted yet.