I just experienced the same. ex-TLL booking as well. I had selected 10A on the connecting flight exHEL and noticed now I've been moved to 13A for some reason. No aircraft change. Some weird things going on with AY IT.

Had to pinch myself, since I'm about to write something positive in this thread.

Just booked some AY flights with Asia Miles, and the idea of trying to get seats assigned already almost gave me depression. I was expecting to go to whatsapp and try to talk my way into AY agent assigning me and my companion seats. I was expecting that would be refused coz it's a CX stock ticket and why do something perfectly doable for a customer if you don't have to. Then something even more horrific - trying to get a hold of Asia Miles agents - would have waited and based on recent reports of getting through there, I was expecting to be crying myself to sleep tonight.

But I booked, pulled up the booking on ay.com right after, and what do you know, seat selection worked better than it worked on AY's own awards a few weeks ago :D now here's a happy camper with extra legroom. Kudos to AY for making something work on the IT front that should have worked a long time ago :) Better late than never!

A bit OT but related to chatbots. Confirmed they are crap - I thought they are okay for noncomplex routine tasks. I just went to cancel a magazine prenumeration and no calls accepted, just chat. The bot asks me to identify so I did, then redirected to a human agent with queue!!!! Oh well that was the last thing to expect.

Maybe you were unkind to the bot last time, and the bot still was hurt from it: "Oh, I am NOT talking to you!!"

I've just selected special meals for a trip next week. They're showing on the details page but the front page still shows "No meals confirmed yet". Is that a known issue or will my meal choice stick?


https://cimg2.ibsrv.net/gimg/www.fly...5e7c79d174.jpg



https://cimg5.ibsrv.net/gimg/www.fly...d0cc94ff23.jpg

Anyone else have issues withAPP not showing ANY recent transactions? My app transaction list has frozen on April 10th and yet all transactions show correctly on my web profile 😏🤷‍♂️well mostly correct with doubles still missing here and there 😁😁😁

There are several databases and cached layers to these databases from which data can be pulled, and they are not synced in real time. E.g. an SPML record might take several days to show on the app.

AY IT is a chaotic mess and not exactly the result of what a team of actually experienced developers would do. But hey, companies want unicorns - or worse, `rockstars' - nowadays, especially in Finland where job ads themselves are in broken English, and the resulting quality is understandably questionable.

The special meals have disappeared from the details page now. Is there anyway to make special meal choices stick?

My last transaction is April 21, which is as it should be.

Couldn't Add SPML on Finnair's website despite the option being there! Spoke to someone on live chat, didn't take that long actually! the added the SPML and I thought while I was on with them I'd add the full flight Wifi.

They send me the payment link for the EMD, but when I log into my booking the value shows €1650! Seat selections are showing €300 per leg!

I guess it might resolve once the EMD flushes through and payment updated but anyone got any experience on this! On MH the seat reservations are still there, but not on RJ.

So correct me if I'm wrong, but once you request an upgrade and you're waitlisted you can no longer change your seat assignment, even once the waitlist is not confirmed? I'm (was) waitlisted on both segments of a round trip. The first segment just came back as not confirmed, the second still pending. I can't do anything via manage my booking either through the website or app. This is "normal"?

I'd really just like to see what other seats may be available, it seems the only way to do that is to go through the booking process from the start and see it from there.

This has indeed been "normal" as far as I can remember :) I've had CS change my Y seats while being waitlisted, so they should be able to do it.

Okay, Sisu giving lumotous love to me now. Rank 22 in queue and my position is INCREASING, now 24.

Bye bye sisu, ”press two” if you want to entertain yourself…

Insidious. The IT is in an unworkable state and actual human assistance is nowhere to be found. Unless you're prepared to gamble or have but the most basic of travel needs and expectations totally unacceptable.

Can only hope that the open IT positions they have are filled, and someone somehow rights this ship.

Sisu managed to tell me that multi-city booking will be developed in due course. Actually, I was trying to ask if they will book a route without booking fee as it was not possible to book on-line. This was too difficult for Sisu and neither Finnish nor English-speaking agnets were available.