Delta.com Bug Reporting: The Official Master Thread
Dec 15, 2010, 6:48 pm
#871
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Jupiter, FL
Programs: DL PM, Marriott Lifetime Titanium, Hilton Silver
Posts: 29,789
Wow, tried to check in tonight. Only showed the boarding pass for the 2nd leg of my flight. Called support. What a useless exercise that was.
First told it was a problem with my printer. When I pointed out that I was receiving an error message on the DL web site when I executed the exact steps she told me, she said that it must be my computer, because she can see the boarding pass.
Was told that maybe I should try again later.
They had no interest in actually doing any debugging or investigation of any sort. No wonder all these bugs continue. Delta Technology doesn''t care.
First told it was a problem with my printer. When I pointed out that I was receiving an error message on the DL web site when I executed the exact steps she told me, she said that it must be my computer, because she can see the boarding pass.
Was told that maybe I should try again later.
They had no interest in actually doing any debugging or investigation of any sort. No wonder all these bugs continue. Delta Technology doesn''t care.
Dec 16, 2010, 7:23 am
#872
Join Date: Nov 2010
Location: IAH/HOU (Live west of Houston so sometimes use AUS)
Programs: Delta GM, AA, CO, KL Ivory, National Car Executive Elite, Amex platinum, Amex gold, Amex Delta
Posts: 72
Got a response, albeit a "canned" one.
Dear +++,
Thank you for your e-mail describing the problem you experienced and
regret your disappointment.
Thank you for taking the time to share your thoughts about Delta.com.
We appreciate receiving your suggestions. Many customers share their
feedback with us, and these observations often form the basis for
improvements in our service. We will be sharing your suggestion with
the responsible Delta.com leadership team. If they require additional
information, we will be in touch with you.
Thank you for giving Delta the opportunity to serve your travel needs.
Sincerely,
Mike Starr
Medallion Desk
www.delta.com
Original Message Follows:
------------------------
Delta Air Lines Delta.com Booking Form
Title: Mr
First Name: Michael
Last Name:
Reply-To Email Address: .com
Airline Program: DL
Frequent Flyer Number:
Address:
Address Line 2:
City:
State/Province:
Postal Code/Zip:
Country: US
Confirmation NUmber:
Ticket Number:
Cruise ID:
Departure Date: 1//
Departure Flight Number:
Departure Origin City:
Departure Destination City:
Return Date:
Return Flight Number:
Return Origin City:
Return Destination City:
Number of Travelers:
Reference Code:
Certificate Number:
Message: PLEASE can you revert to your previous online reservation
system. It was excellent. The new one (in the past few weeks) has proven
unreliable time and time again. A backwards step. I am in the computer
business and it's day and night. You had an excellent Web-based system
before. Please bring it back! Thanks, Thanks,
Submitted: Mon Dec 13 2010 13:45:46 CST
Dear +++,
Thank you for your e-mail describing the problem you experienced and
regret your disappointment.
Thank you for taking the time to share your thoughts about Delta.com.
We appreciate receiving your suggestions. Many customers share their
feedback with us, and these observations often form the basis for
improvements in our service. We will be sharing your suggestion with
the responsible Delta.com leadership team. If they require additional
information, we will be in touch with you.
Thank you for giving Delta the opportunity to serve your travel needs.
Sincerely,
Mike Starr
Medallion Desk
www.delta.com
Original Message Follows:
------------------------
Delta Air Lines Delta.com Booking Form
Title: Mr
First Name: Michael
Last Name:
Reply-To Email Address: .com
Airline Program: DL
Frequent Flyer Number:
Address:
Address Line 2:
City:
State/Province:
Postal Code/Zip:
Country: US
Confirmation NUmber:
Ticket Number:
Cruise ID:
Departure Date: 1//
Departure Flight Number:
Departure Origin City:
Departure Destination City:
Return Date:
Return Flight Number:
Return Origin City:
Return Destination City:
Number of Travelers:
Reference Code:
Certificate Number:
Message: PLEASE can you revert to your previous online reservation
system. It was excellent. The new one (in the past few weeks) has proven
unreliable time and time again. A backwards step. I am in the computer
business and it's day and night. You had an excellent Web-based system
before. Please bring it back! Thanks, Thanks,
Submitted: Mon Dec 13 2010 13:45:46 CST
Dec 17, 2010, 5:28 am
#874
Join Date: Nov 2010
Location: IAH/HOU (Live west of Houston so sometimes use AUS)
Programs: Delta GM, AA, CO, KL Ivory, National Car Executive Elite, Amex platinum, Amex gold, Amex Delta
Posts: 72
Another response from Delta - "They are aware of the problem"
RE: Case Number 2147685
Thank you for your e-mail describing your recent experience with Delta. We apologize for any inconvenience caused by the troubles you are experiencing on Delta.com.
Our Delta.com team is currently aware of some of the technological issues associated with the redesign of Delta.com. They are working towards a resolution on these problems, and have given them top priority. We continuously strive to make our customer experience and site navigation easier. A copy of your e-mail has been forwarded to our Delta.com team. We always welcome any input from our customers. Again I apologize for any inconvenience.
Mr. thank you again for giving us an opportunity to respond to your concern. We very much appreciate your Platinum Medallion loyalty to Delta and look forward to the privilege of serving you again soon.
Sincerely,
George Andrews
Medallion Desk
www.delta.com
Thank you for your e-mail describing your recent experience with Delta. We apologize for any inconvenience caused by the troubles you are experiencing on Delta.com.
Our Delta.com team is currently aware of some of the technological issues associated with the redesign of Delta.com. They are working towards a resolution on these problems, and have given them top priority. We continuously strive to make our customer experience and site navigation easier. A copy of your e-mail has been forwarded to our Delta.com team. We always welcome any input from our customers. Again I apologize for any inconvenience.
Mr. thank you again for giving us an opportunity to respond to your concern. We very much appreciate your Platinum Medallion loyalty to Delta and look forward to the privilege of serving you again soon.
Sincerely,
George Andrews
Medallion Desk
www.delta.com
Dec 17, 2010, 6:48 am
#875
Join Date: Aug 2008
Location: Denver, CO
Posts: 628
Still getting the -
"We're Experiencing Some Turbulence
Our website hit some rough air, so the page you're trying to reach isn't available at the moment.
We've alerted our technology team, and they're working hard to get this fixed for you right away. Check back with us in a few minutes.
If you have any questions, try our Live Chat option with a customer service representative, or contact us for help."
- When trying to review/change the seating on part of an upcoming flight. Surprised they're still having problems. Been about a week hasn't it?
"We're Experiencing Some Turbulence
Our website hit some rough air, so the page you're trying to reach isn't available at the moment.
We've alerted our technology team, and they're working hard to get this fixed for you right away. Check back with us in a few minutes.
If you have any questions, try our Live Chat option with a customer service representative, or contact us for help."
- When trying to review/change the seating on part of an upcoming flight. Surprised they're still having problems. Been about a week hasn't it?
Dec 18, 2010, 9:11 pm
#876
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Jupiter, FL
Programs: DL PM, Marriott Lifetime Titanium, Hilton Silver
Posts: 29,789
Wow, tried to check in tonight. Only showed the boarding pass for the 2nd leg of my flight. Called support. What a useless exercise that was.
First told it was a problem with my printer. When I pointed out that I was receiving an error message on the DL web site when I executed the exact steps she told me, she said that it must be my computer, because she can see the boarding pass.
Was told that maybe I should try again later.
They had no interest in actually doing any debugging or investigation of any sort. No wonder all these bugs continue. Delta Technology doesn''t care.
First told it was a problem with my printer. When I pointed out that I was receiving an error message on the DL web site when I executed the exact steps she told me, she said that it must be my computer, because she can see the boarding pass.
Was told that maybe I should try again later.
They had no interest in actually doing any debugging or investigation of any sort. No wonder all these bugs continue. Delta Technology doesn''t care.
Dear Mr. pbiflyer,
Thank you for contacting us.
I would like to apologize for the behavior of our technical support
agent. Correcting the issues with our website is very important to us
and you are correct that the issue can not be fixed if no one is aware
that it exists. I am so sorry that she did not forward your complaint
to our delta.com team so that they are made aware of the situations that
are going wrong with our website. I will make sure this information is
provided to them. Once again I am so sorry that your were treated this
way.
Thank you for giving us an opportunity to respond to your concern. We
very much appreciate your Platinum Medallion loyalty to Delta and look
forward to the privilege of serving you again soon.
Sincerely,
Medallion Desk
Dec 19, 2010, 7:27 pm
#878
Join Date: Dec 2009
Location: PA, AK, or FL 350
Programs: Delta Ham Sammich, SPG, Hertz #1 Gold, Chalet Suites Matterhorn
Posts: 950
Dec 20, 2010, 1:26 pm
#880
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Online check in boarding passes this weekend printed out with Last Name/First Name on one line then Middle Initial below them.
CMK10
M
Silver/Elite/Skyclub
Looked really weird. I got new BPs at the airport after a routing change and they didn't show that.
CMK10
M
Silver/Elite/Skyclub
Looked really weird. I got new BPs at the airport after a routing change and they didn't show that.
Dec 26, 2010, 12:01 pm
#881
Join Date: Mar 2003
Location: Sunny Charleston, SC
Programs: DL: Diamond
Posts: 215
Return shortly to Itineraries & Check-in and try your request again.
If the problem continues, Message # 999
Really hate this new web site. Not mobile friendly. Errors, bugs, half the time I can't look at my ITN.
Much harder to book flights when you want to know what plane, etc. Why do I have to click on "details" to see what type of plane or gate. If I'm logging into my account on the day of a flight it should show me the status of the my flight and what gate without having to click 3 times. Same with the mobile app, it should know I'm traveling that day and give me a page with instant flight status and gate without having to click on the flight number. Way to take one of the best airline websites and make it one of the worst.
If the problem continues, Message # 999
Really hate this new web site. Not mobile friendly. Errors, bugs, half the time I can't look at my ITN.
Much harder to book flights when you want to know what plane, etc. Why do I have to click on "details" to see what type of plane or gate. If I'm logging into my account on the day of a flight it should show me the status of the my flight and what gate without having to click 3 times. Same with the mobile app, it should know I'm traveling that day and give me a page with instant flight status and gate without having to click on the flight number. Way to take one of the best airline websites and make it one of the worst.
Dec 26, 2010, 9:31 pm
#882
Join Date: Nov 2006
Location: CHI/MSP
Programs: Delta Platinum, United Prem Exec
Posts: 1,334
Dec 27, 2010, 3:51 am
#884
Join Date: Aug 2005
Location: DCA
Programs: UA 1K, DL Gold, Alitalia Confiscated iPod Club
Posts: 434
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