Originally Posted by
pbiflyer
Wow, tried to check in tonight. Only showed the boarding pass for the 2nd leg of my flight. Called support. What a useless exercise that was.
First told it was a problem with my printer. When I pointed out that I was receiving an error message on the DL web site when I executed the exact steps she told me, she said that it must be my computer, because she can see the boarding pass.
Was told that maybe I should try again later.
They had no interest in actually doing any debugging or investigation of any sort. No wonder all these bugs continue. Delta Technology doesn''t care.
Hey, I got a real response:
Dear Mr. pbiflyer,
Thank you for contacting us.
I would like to apologize for the behavior of our technical support
agent. Correcting the issues with our website is very important to us
and you are correct that the issue can not be fixed if no one is aware
that it exists. I am so sorry that she did not forward your complaint
to our delta.com team so that they are made aware of the situations that
are going wrong with our website. I will make sure this information is
provided to them. Once again I am so sorry that your were treated this
way.
Thank you for giving us an opportunity to respond to your concern. We
very much appreciate your Platinum Medallion loyalty to Delta and look
forward to the privilege of serving you again soon.
Sincerely,
Medallion Desk