Got a response, albeit a "canned" one.

Dear +++,

Thank you for your e-mail describing the problem you experienced and
regret your disappointment.

Thank you for taking the time to share your thoughts about Delta.com.
We appreciate receiving your suggestions. Many customers share their
feedback with us, and these observations often form the basis for
improvements in our service. We will be sharing your suggestion with
the responsible Delta.com leadership team. If they require additional
information, we will be in touch with you.

Thank you for giving Delta the opportunity to serve your travel needs.

Sincerely,

Mike Starr
Medallion Desk
www.delta.com



Original Message Follows:
------------------------
Delta Air Lines Delta.com Booking Form


Title: Mr
First Name: Michael
Last Name:
Reply-To Email Address: .com
Airline Program: DL
Frequent Flyer Number:
Address:
Address Line 2:
City:
State/Province:
Postal Code/Zip:
Country: US
Confirmation NUmber:
Ticket Number:
Cruise ID:
Departure Date: 1//
Departure Flight Number:
Departure Origin City:
Departure Destination City:
Return Date:
Return Flight Number:
Return Origin City:
Return Destination City:
Number of Travelers:
Reference Code:
Certificate Number:
Message: PLEASE can you revert to your previous online reservation
system. It was excellent. The new one (in the past few weeks) has proven
unreliable time and time again. A backwards step. I am in the computer
business and it's day and night. You had an excellent Web-based system
before. Please bring it back! Thanks, Thanks,

Submitted: Mon Dec 13 2010 13:45:46 CST