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Old Mar 13, 2025 | 7:02 am
  #271  
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The J lounges and Boarding queues can be really crowded esp the Pier J lounge.

Guess this would be a chance for CX to reduce the crowd?

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Old Mar 13, 2025 | 4:49 pm
  #272  
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Originally Posted by wadia13
If CX's goal is to restrict access to its lounges as much as possible, I don't think they would have a co-branded credit card in HK that allows even CX GREEN members who fly ECONOMY (on CX metal) to use their J & (even) F lounges. And, yet, they do! And this program was only launched within the last few years (post Covid), not something launched a long time ago that they are looking to cancel soon.
Let me offer another perspective: maybe they are trying to get more people to sign up to CX credit card instead to get lounge benefits; also, if you are management, are you not concern with the potential growth of lounge accessible passengers? There are three proposals. 1) Ignore the growth, if push comes to shove have a wait list system and have people line up outside of the lounge and wait (like AMEX lounges for Platinum card members). But that is bad for PR and image and the least likely scenario. 2) Expand lounges to accommodate growth. That is on the table, but the concern is the eligibility growth will outpace the capacity. 3) Do some tweaking that lessens eligibility (so far carries the most momentum, but there's a strong push for option 2 as there's a fear as many have mentioned here that would they lose too many frequent Y flyers).
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Old Mar 13, 2025 | 4:57 pm
  #273  
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Originally Posted by lsquare
I'm guessing if this happens, it'll be in 2026?
CX wants to rebrand itself from "earn-n-burn" to an eco-system, the changes are more significant than any of you have posted in Flyertalk. 2026 is the most likely scenario. Also, they are eyeing market trend as Hong Kong is losing its financial sector prestige and premium travelers associated with the market. All the talk can be mute as the changes will only bring in significant revenue if there are more premium flyers.
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Old Mar 13, 2025 | 5:00 pm
  #274  
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Originally Posted by KhemaneyBoy
So you're telling us that not only will they cut lounge access for SL, but they'd increase the status points requirements for GO??
May I ask why so many CX posters end their names with -boy? I find it curiously interesting.

As for the answer to your question, it'll be a major eco-system overhaul. Not just tweaking of status points here and there. A few options are on the table.
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Old Mar 13, 2025 | 5:10 pm
  #275  
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Originally Posted by brunos
I love those speculation threads. It is sufficient for one poster to throw an idea in the ring and lots of fighters come out.
The CX SL (like often OWBronze for other airlines) is a great way to enforce loyalty for not-so-frequent flyers.
Removing lounge access on CX flights for SL would be a bad move. But I am not an expert, nor have any connection to CX management. Just common sense.
Allow me to offer a counter-perspective (thought personally I agree with your assessment). There are many premium flyers that complain about the crowds in J lounges. Many premium flyers, especially ones that pay full fares, don't appreciate having to sit with 3-5 strangers around them in close proximity, toe-to-toe. Have made comments to CX and let them know that if there's another premium airline serving the same route around the same time (such as SQ), lounge comfort is a big factor in the decision. The ball is in CX's court to evaluate: are these just loud complaints from a few and most premium flyers are happy to stay with CX, or, do these complains represents enough premium flyers that lounge changes would entice them to fly with CX more offsetting potential losses in devaluation of SL lounge benefits? The most likely scenario is not denied SL lounge access completely but make some limitations and adjustments. But unfortunately, no access is on the table.
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Old Mar 13, 2025 | 7:03 pm
  #276  
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Originally Posted by ABC Traveler
Allow me to offer a counter-perspective (thought personally I agree with your assessment). There are many premium flyers that complain about the crowds in J lounges. Many premium flyers, especially ones that pay full fares, don't appreciate having to sit with 3-5 strangers around them in close proximity, toe-to-toe. Have made comments to CX and let them know that if there's another premium airline serving the same route around the same time (such as SQ), lounge comfort is a big factor in the decision. The ball is in CX's court to evaluate: are these just loud complaints from a few and most premium flyers are happy to stay with CX, or, do these complains represents enough premium flyers that lounge changes would entice them to fly with CX more offsetting potential losses in devaluation of SL lounge benefits? The most likely scenario is not denied SL lounge access completely but make some limitations and adjustments. But unfortunately, no access is on the table.
Re toe-to toe topic, there is an easy way to solve: introduce SL or oneworld member only lounge.
SQ or QR is doing so.

For the lounge usage growth issue, we cannot eliminate JL lifetime JGC and AA "dunno why always challenge" platinum pro.
CX did not realize because of the frequency reduction on connecting flights, people "have to" use lounge for a longer time.
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Old Mar 13, 2025 | 7:08 pm
  #277  
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Originally Posted by ABC Traveler
Allow me to offer a counter-perspective (thought personally I agree with your assessment). There are many premium flyers that complain about the crowds in J lounges. Many premium flyers, especially ones that pay full fares, don't appreciate having to sit with 3-5 strangers around them in close proximity, toe-to-toe. Have made comments to CX and let them know that if there's another premium airline serving the same route around the same time (such as SQ), lounge comfort is a big factor in the decision. The ball is in CX's court to evaluate: are these just loud complaints from a few and most premium flyers are happy to stay with CX, or, do these complains represents enough premium flyers that lounge changes would entice them to fly with CX more offsetting potential losses in devaluation of SL lounge benefits? The most likely scenario is not denied SL lounge access completely but make some limitations and adjustments. But unfortunately, no access is on the table.
I'm not convinced SQ's HKG lounge is any better than any of CX's J lounges. I still think CX J is superior to SQ.
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Old Mar 13, 2025 | 7:44 pm
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Originally Posted by lsquare
I'm not convinced SQ's HKG lounge is any better than any of CX's J lounges. I still think CX J is superior to SQ.
You cant really compare a lounge at an outport to the lounge at the hub.

But I do agree if they want to reduce the traffic in actual J lounge, they can have a frequent flyer lounge for SL in HKG instead with less offering.
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Old Mar 13, 2025 | 8:43 pm
  #279  
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Originally Posted by ABC Traveler
CX wants to rebrand itself from "earn-n-burn" to an eco-system, the changes are more significant than any of you have posted in Flyertalk. 2026 is the most likely scenario. Also, they are eyeing market trend as Hong Kong is losing its financial sector prestige and premium travelers associated with the market. All the talk can be mute as the changes will only bring in significant revenue if there are more premium flyers.
How come it sounds to me that CX is eyeing something towards revenue-based, similar to what its Western counterparts are offering. A significant change that heavily inclined to and reward premium flyers that pay the most, while cutting earnings and benefits for those who fly in cheaper buckets. A slight relieve though its not realising in this year. Fingers crossed.
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Old Mar 13, 2025 | 9:16 pm
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Originally Posted by SLGO
How come it sounds to me that CX is eyeing something towards revenue-based, similar to what its Western counterparts are offering. A significant change that heavily inclined to and reward premium flyers that pay the most, while cutting earnings and benefits for those who fly in cheaper buckets. A slight relieve though its not realising in this year. Fingers crossed.
I guess the ecosystem more refers to a portfolio of shopping, travel, experience etc. What CX has done over the last two years should give us some clues. I guess rumors access to some private clubs under discussion also makes sense from this perspective? It is understandable that CX management trying to squeeze more profits outside its fleet. The fleet is not growing anyway in the short and medium term.

My personal view is CX may have fully exploited the real high end of ex-HKG group for their demand for intercontinental / transpacific travel. A BA like overhaul will hurt transit, open jaw, ex-AUS, EU, TW business as I firmly believe. But who knows

I do 1400-1800 SPs these years, a combination of both open jaw and ex-HKG tickets. I dont mind going down to 1200 or up to 2000ish for the best value. But really appreciate more simplicity and visibility than complexity, to leave some brain power for somewhere else of my life.

Last edited by CXj3j24; Mar 13, 2025 at 9:25 pm
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Old Mar 13, 2025 | 9:29 pm
  #281  
 
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Originally Posted by longtin23
You cant really compare a lounge at an outport to the lounge at the hub.

But I do agree if they want to reduce the traffic in actual J lounge, they can have a frequent flyer lounge for SL in HKG instead with less offering.
Limiting the # of visits to J lounges for SL is the most sensible decision. Still able to differentiate. And it entices SL to go on revenue J tickets if they truly think the experience worths it after SL max out the entitlement.

I would argue the overcrowded issue may be more acute in some CX outport lounges like BKK / PVG.
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Old Mar 13, 2025 | 10:10 pm
  #282  
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Originally Posted by lsquare
I'm not convinced SQ's HKG lounge is any better than any of CX's J lounges. I still think CX J is superior to SQ.
imho, neither are SQs flagship JCl lounges in SIN!
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Old Mar 13, 2025 | 10:11 pm
  #283  
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Dup post
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Old Mar 14, 2025 | 1:09 am
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Originally Posted by jagmeets
imho, neither are SQs flagship JCl lounges in SIN!
SQ's lounge footprint across its network is not a benchmark amongst airlines as it lacks the elegance that you find at Cathay's The Pier and Deck and soon The Wing (once the new design is unveiled).
Having said this, SQ lounges are functional and predictable but nothing outstanding.

My votes goes to #1 - Cathay Pacific (The Pier - First and Business and The Deck), #2 - Qantas (First - SYD/MEL/SIN) and #3 - Qatar (First and Business in Doha) for their premium lounge products.
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Old Mar 14, 2025 | 8:06 am
  #285  
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I'm not sure where some of the speculation (esp. the previous page) is coming from.

As some people know here my credibility with CX info doesn't need further description. You can all go back to the Aria thread where I had long hinted where the inaugural destination would be when so many people were screaming LHR or what not.

And I can assure that some of the claims in the last page are baseless and not what the new program will be about.
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