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Old Mar 14, 2025 | 12:40 pm
  #286  
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Originally Posted by ABC Traveler
Let me offer another perspective: maybe they are trying to get more people to sign up to CX credit card instead to get lounge benefits; also, if you are management, are you not concern with the potential growth of lounge accessible passengers?
I'm personally not against that. I'm Taiwanese and hold the CX co-brand card here. The problem with CX, though, is that its loyal customers are from all over the world, not exactly concentrated in just a couple of markets. Unless CX finds a cobrand card partner in all major markets it serves, this will not work.

Originally Posted by ABC Traveler
May I ask why so many CX posters end their names with -boy? I find it curiously interesting.
Maybe we Asian guys are more okay about calling ourselves "boy"?

Originally Posted by CXj3j24
Limiting the # of visits to J lounges for SL is the most sensible decision. Still able to differentiate. And it entices SL to go on revenue J tickets if they truly think the experience worths it after SL max out the entitlement.

I would argue the overcrowded issue may be more acute in some CX outport lounges like BKK / PVG.
I'm not really buying that CX will cut SL's lounge access to CX-operated lounges, but if CX really needs to do that, perhaps learn from BR and give SL W flyers unlimited J lounge access, while limiting SL Y flyers to select lounges only (or for a number of times per year only)? It might not work well for BKK and PVG, though, as most flights there don't have W.
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Old Mar 14, 2025 | 7:13 pm
  #287  
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Originally Posted by lsquare
I'm not convinced SQ's HKG lounge is any better than any of CX's J lounges. I still think CX J is superior to SQ.
No dispute here, but the sticky point is crowd. I skipped CX J once because it simply is too crowded.
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Old Mar 15, 2025 | 2:10 am
  #288  
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Originally Posted by ABC Traveler
No dispute here, but the sticky point is crowd. I skipped CX J once because it simply is too crowded.
Does the Marriott status match contributed to the crowded J lounges? If so will probably get better with those membership expired.
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Old Mar 15, 2025 | 4:05 am
  #289  
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Originally Posted by ultrawin
New SL speculation based on nothing:

1) Business Class Check in (comply with OW Ruby benefits)
2) PEY priority boarding - Group 3 (already happened)
3) Lounge access only for CX operated lounges OR fixed amount of lounge passes allotted per year to be used in CX operated / partner lounges
4) Removal of priority baggage handling

Does it entice you to chase for GO now?
Is that spectulation confirmed by anything?

If this is actually the change CX is pushing for SL, I doubt many travellers will continue to chase for SL status. Lounge and priority bag handling is the most promenient part of why me and my family chase for CX SL, and if that's removed, I doubt we'll continue to fly on CX Metal with the current high prices as a leisure traveller.

Any chance CX will stop the rumoured changes to MPC because I'm still considering if I should chase for SL renewall in Aug 2025?
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Old Mar 15, 2025 | 6:37 am
  #290  
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Originally Posted by thomas164
Does the Marriott status match contributed to the crowded J lounges? If so will probably get better with those membership expired.
this year crowd is due to the 210 SL and 420 GOs
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Old Mar 15, 2025 | 7:54 am
  #291  
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Originally Posted by CXFlyerBoy
this year crowd is due to the 210 SL and 420 GOs
I suppose you mean 2024? You'd think the 840 DMs would have been pushed out by now, but the numbers have increased somehow. I suppose this trend extrapolates towards SLs and GOs.
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Old Mar 15, 2025 | 9:27 am
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Originally Posted by cxwaterboy
I suppose you mean 2024? You'd think the 840 DMs would have been pushed out by now, but the numbers have increased somehow. I suppose this trend extrapolates towards SLs and GOs.
i want to know why is the increase of DM , whats happening.
some big company moved out already , and some rich people moved out too , should be less DM.
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Old Mar 15, 2025 | 9:33 am
  #293  
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Originally Posted by blueboat
i want to know why is the increase of DM , whats happening.
some big company moved out already , and some rich people moved out too , should be less DM.
Just people flying more often. I haven't had the numbers for many years, especially pre-pandemic. But I can confidently say that the amount of DMs has increased.
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Old Mar 15, 2025 | 9:36 am
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Originally Posted by blueboat
i want to know why is the increase of DM , whats happening.
some big company moved out already , and some rich people moved out too , should be less DM.
Price of inequality. COVID minted many new wealthy people (including me tbh) while carving out the middle class. Oversimplification but high level this is how I've been looking at it.

Edit: Also clout chasing amplified by newer algos social engineering more irresponsible personal financing.

Last edited by eclipseer; Mar 15, 2025 at 9:44 am
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Old Mar 15, 2025 | 10:46 am
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Originally Posted by blueboat
i want to know why is the increase of DM , whats happening.
some big company moved out already , and some rich people moved out too , should be less DM.
Some of it is probably people wanting to spend their money elsewhere. Whether thats Shenzhen or Japan or further afield.
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Old Mar 15, 2025 | 2:47 pm
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Myriad of reasons in addition to those already mentioned... increased "flexible working" makes it a lot easier to take a day or half day off, while post-Covid there is a stronger sense of "living in the moment" and just going for it.

How long it will last remains to be seen.
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Old Mar 15, 2025 | 9:33 pm
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Originally Posted by cxwaterboy
Just people flying more often. I haven't had the numbers for many years, especially pre-pandemic. But I can confidently say that the amount of DMs has increased.
the one who can able be DM is usually for work.
i dont think normal people is able to get DM for just normal personal traveling.
5+ round trip first class ticket? still lack of first class flight right now and may be <0.1% people can afford for personal travel like this.
6 round trip business ticket ? still not a normal personal travel pattern .
so , i would say most DM is for work , but big company moved out , even boeing said that they cant buy business class anymore , so where does the new DM people pops out ?
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Old Mar 15, 2025 | 10:29 pm
  #298  
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Originally Posted by blueboat
the one who can able be DM is usually for work.
i dont think normal people is able to get DM for just normal personal traveling.
5+ round trip first class ticket? still lack of first class flight right now and may be <0.1% people can afford for personal travel like this.
6 round trip business ticket ? still not a normal personal travel pattern .
so , i would say most DM is for work , but big company moved out , even boeing said that they cant buy business class anymore , so where does the new DM people pops out ?
It depends how you define "normal person". I don't think CX is intending DM for "normal people" anyways.

6 round trip business tickets is one every other month. Thats doable. Christmas, CNY and Easter is already three.
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Old Mar 15, 2025 | 11:19 pm
  #299  
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Originally Posted by ABC Traveler
No dispute here, but the sticky point is crowd. I skipped CX J once because it simply is too crowded.
CX has less lounge capacity at HKG compared to the past. They used to have The Cabin which closed in around '17-18? And then the first floor of Wing J and the Bridge also closed following the pandemic. I get that the Bridge is coming back (which is a pleasant surprise) but I can definitely see how the loss of the former two has contributed to the crowding situation we see here today.

I don't have the numbers about who are the biggest cohort of fliers clogging up the lounges, but the "armchair GM" in me thinks opening a few more lounges to create more overall capacity is an option worth considering instead of stripping unlimited access from SL's.

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Old Mar 15, 2025 | 11:36 pm
  #300  
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Originally Posted by GE90-115B
CX has less lounge capacity at HKG compared to the past. They used to have The Cabin which closed in around '17-18? And then the first floor of Wing J and the Bridge also closed following the pandemic. I get that the Bridge is coming back (which is a pleasant surprise) but I can definitely see how the loss of the former two has contributed to the crowding situation we see here today.

I don't have the numbers about who are the biggest cohort of fliers clogging up the lounges, but the "armchair GM" in me thinks opening a few more lounges to create more overall capacity is an option worth considering instead of stripping unlimited access from SL's.
Its not just an HKG issue though. For example, LHR is awful at peak times - especially end of term. This isnt just a crowding issue. The LHR lounge team flat-out turn away CXs own premium cabin passengers, so its an actual access issue. I would guess a lot of the LHR surge in demand is from SLs given the presumptive travel pattern.

I think this is a really tricky issue. Giving SL lounge access 100% drives loyalty, as suggested up thread, but there are direct/indirect costs that need to be balanced.

As with all of CXs loyalty moves over the last many years, I expect any change to vaguely resemble the moves of BA or QF but to be designed with a nickle-and-dime mindset and to also be completely inappropriate for the CX business/market.

We have seen this with adjusted status points earning ratios that got adjusted during COVID, the apparent massive underperformance of the SCB / Cathay credit card and the laughably poor (and now partially reversed) attempts to conflate the airlines core brand with the lifestyle focus (i.e. hawking insurance products and duty free items to members).
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