Issues, bugs and glitches on ba.com website [2025] [Please keep thread clutter-free!]
Jan 29, 2025 | 1:10 pm
#181
Join Date: Nov 2021
Programs: BAEC
Posts: 432
If you end up paying more for something, I can understand the grief - but if you know how to get cheaper fares than someone else...
Jan 29, 2025 | 3:16 pm
#182
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Gold - IHG Platinum - HHonors Diamond - Virgin/SkyTeam Gold / Hillman Imp
Posts: 2,287
I've logged a complaint now for the booking I cannot access in MMB.
Can't select a seat or check the booking, who knows what will happen when I try to check in but it's just not acceptable that I can't access the booking and BA says "oh yes, we know this"!
Can't select a seat or check the booking, who knows what will happen when I try to check in but it's just not acceptable that I can't access the booking and BA says "oh yes, we know this"!
Jan 29, 2025 | 4:31 pm
#183
Join Date: Jun 2024
Location: London
Programs: BAC Gold, A3 Gold, SK Gold
Posts: 609
I guess that depends on which is the correct price, doesn't it? I mean, if someone buys a fully flex business ticket and someone else finds an error fare for a ticket in the same cabin but a different class, who has paid the correct price?
If you end up paying more for something, I can understand the grief - but if you know how to get cheaper fares than someone else...
If you end up paying more for something, I can understand the grief - but if you know how to get cheaper fares than someone else...
It's not that easy. 3 issues on 3 personal occasions
1. Return WTP flight to NYC, 1000+ more expensive on the new site comparing the old one
2. Return ET flight to FCO, 115 more expensive than the old one
3. Return ET semi flex with H fare is eventually booked as Q fare. No pricing receipt ever received (had to pick it by AY's website)
I don't expect everyone or anyone to be an IT or ITA Matrix/Google Flights expert to identify these issues as i did but i definitely expect people paying a lot thinking "that's the price"
Jan 30, 2025 | 2:02 pm
#184
Join Date: Nov 2019
Location: Newcastle, UK
Programs: BAC GGL, FB Plat, *A Sen, IHG Plat, ITAExec, Hilton Diamond, Radisson VIP, Mucci des repas d'enfant
Posts: 7,783
Broken again, a mix of ‘sorry, we couldn’t log you in’ and ‘ooops global rate limit exceeded’
Outstanding
Outstanding
Jan 30, 2025 | 2:03 pm
#185
Join Date: Aug 2015
Location: UK/US
Programs: Most of them (to one degree or another)
Posts: 446
I haven't seen this one before. Is it new? 
Whatever it means, it's stopping me from logging in and I'm starting to wonder if perhaps the system knows I'm only trying to log in to cancel a BAH booking!
Whatever it means, it's stopping me from logging in and I'm starting to wonder if perhaps the system knows I'm only trying to log in to cancel a BAH booking!
Jan 30, 2025 | 2:09 pm
#186
Join Date: Jul 2019
Location: UK
Programs: BA Silver
Posts: 1,326
I can't log in. Tried to login, got a message saying there was a security issue with my account and that my password needed to be reset.
Tried logging in with the new password and am now seeing a message that says I can't get logged in and if the issue persists, my account is locked and I'll get an email. No email so far.
I was logged in on the nx page, but had to log in again when I went to use the avios estore, which is on the old website. That's when the issue started. Not sure if this is an IT issue or there's a genuine problem here. I'm still logged in on the app.
Tried logging in with the new password and am now seeing a message that says I can't get logged in and if the issue persists, my account is locked and I'll get an email. No email so far.
I was logged in on the nx page, but had to log in again when I went to use the avios estore, which is on the old website. That's when the issue started. Not sure if this is an IT issue or there's a genuine problem here. I'm still logged in on the app.
Jan 30, 2025 | 2:10 pm
#187
Join Date: Jul 2007
Programs: BA lifetime Gold, Many Hotel Sparkles
Posts: 906
I had a booking on the newest interface , I asked for the gold line to add my Onbusiness number (as the newest interface does not offer an option to this mobile or desktop). After adding the booking was no longer accessable on Amy device or browser combination. BA twitter/X support removed the Onbusiness tag and suddenly the booking is accessible to myself and the BA X support bod. Onbusiness users beware
Jan 30, 2025 | 2:25 pm
#188
Join Date: Aug 2011
Location: LHR
Programs: BAEC Silver
Posts: 302
Do you spend enough per annum to login?
Jan 30, 2025 | 2:30 pm
#189
Join Date: Oct 2024
Posts: 14
Jan 30, 2025 | 2:32 pm
#191
Join Date: Jan 2005
Location: UK
Programs: Mucci. And BA Silver previous awards - Gold 13, Silver 7, Bronze 4.
Posts: 7,683
Jan 30, 2025 | 3:02 pm
#193
Join Date: Jan 2005
Location: UK
Programs: Mucci. And BA Silver previous awards - Gold 13, Silver 7, Bronze 4.
Posts: 7,683
My global rate has been exceeded on login too. 
Must have forgotten to pay my annual subscription to BA.com
But at least on retrying I got a nice message of apology:
Which is a new one, I have never had a login apology from BA before.
Must have forgotten to pay my annual subscription to BA.com
But at least on retrying I got a nice message of apology:
Sorry, we couldn't log you in
Please try again later or visit our Help centre.Which is a new one, I have never had a login apology from BA before.
Last edited by BA or bust; Jan 30, 2025 at 3:09 pm
Jan 31, 2025 | 8:41 am
#194
Join Date: Aug 2022
Location: PA
Programs: AAdvantage, DL SkyMiles, TrueBlue, Marriott Bonvoy, Amtrak Rewards
Posts: 114
Trying to pick a seat on an Avios booking with American Airlines. When I click the button to select a seat, it is supposed to transmit something to AA. Then I confirm and on the next screen (which looks like it's on AA's website) I get an error.
Jan 31, 2025 | 8:43 am
#195
Join Date: Oct 2009
Location: Leeds
Programs: BA Gold, Hilton Diamond, BD Blue (RIP)
Posts: 2,987
That's been broken for at least 2 weeks. If you take the PNR on the first page and manually enter it at AA.com, you'll be able to pick a seat.
