Issues, bugs and glitches on ba.com website [2025] [Please keep thread clutter-free!]
Jan 17, 2025 | 11:42 am
#106
Join Date: Jan 2008
Location: SF Bay Area
Programs: UA GS MM, Marriott Life Plat, Hyatt Globalist, Southwest Alist pref, various others of little note
Posts: 2,873
What is it with BA? It seems like half the time I get the "website busy" message and now this 404 error. Are they really this incompetent? SO wanted to book a R/T to Dubai for about $10K, I guess BA doesn't want her money. I've never had such consistent problems with other major airlines and their websites. (to be fair, there are some that just never work, like Air China)
Last edited by Boghopper; Jan 17, 2025 at 12:15 pm
Jan 17, 2025 | 11:42 am
#107
Join Date: Mar 2010
Location: UK
Programs: Virgin Flying Club Red, Emirates Skywards Blue, BA Executive Club Blue, Amex BA
Posts: 2,574
I'm unable to book a reward ticket. On the reward flight finder there is availability LHR-HND 27 Oct - 11 Nov. But when I go to book it says there's no flights available!
Jan 17, 2025 | 11:49 am
#108
Join Date: Jan 2023
Location: London
Programs: BA GfL
Posts: 7
Very much agree. They've just launched a flash sale but it's impossible to access on their website - for me at least - because it's crashed again. Quite incompetent, but at least this time their front page admits there are problems.
Jan 17, 2025 | 11:52 am
#109
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD RIP, BAEC Pleb, VS Pleb, Accor Pleb, HHonors Gold, Big White Season Pass
Posts: 6,335
Jan 17, 2025 | 1:42 pm
#110
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson VIP, FB Gold, LH Sen, Hertz Gold
Posts: 6,471
Just been on the phone for a simple BAH booking for 90 minutes. I needed to call because I'm paying the full payment with vouchers and these can't be redeemed online.
Initially the call to BAH routed me to flight-only bookings, so I then got transferred back to BAH. Took ages to populate the flight details - the agent really apologetic. Then they couldn't work out how the deposit would work as vouchers can't pay deposits without back-office activity.
So I've paid the deposit on a credit card but the agent couldn't then secure the line to take the cc details. So although ba.com is back up, it's really not pretty in the back office yet..
Initially the call to BAH routed me to flight-only bookings, so I then got transferred back to BAH. Took ages to populate the flight details - the agent really apologetic. Then they couldn't work out how the deposit would work as vouchers can't pay deposits without back-office activity.
So I've paid the deposit on a credit card but the agent couldn't then secure the line to take the cc details. So although ba.com is back up, it's really not pretty in the back office yet..
Jan 17, 2025 | 1:56 pm
#111
Join Date: Nov 2012
Programs: BA Silver, VS Silver
Posts: 977
I had occasion to call by BHD check in this afternoon around 4pm as the app had logged me out and BA.com wasnt working. I had checked in but hadnt issued a boarding pass last night in case a better seat came up. Check-in mentioned Fly was down and systems were running slowly and took about 5 mins to issue a boarding pass as the queues started to build.
Jan 17, 2025 | 2:34 pm
#114
FlyerTalk Evangelist and Ambassador: The British Airways Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Diam, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 33,116
BA are the hopeless 13 year old who tellyou youre not wanted any more and xs dad and ys mum are such better parents whilst screwing up huge time and both denying that they have broken tge computer and begging for forgiveness that they have at the same time
Jan 17, 2025 | 2:49 pm
#115
Join Date: Nov 2012
Programs: BA Silver, VS Silver
Posts: 977
The app seems to break on days when I have a flight. Lesson learned to OLCI and print a paper BP every time. No more getting stuck in traffic to the airport and, after the app breaking, stressing about whether check in closes at t-60 or t-45, while wondering if you can get a reprint of a BP after check in closes if already checked in online.
On the plus side BHD check in were issuing almost card-like BPs, no flimsy paper!
On the plus side BHD check in were issuing almost card-like BPs, no flimsy paper!
Jan 17, 2025 | 3:55 pm
#117
Join Date: Jun 2013
Location: UK, TX, UAE
Programs: BA GGL, FB Ult, BA Amex Prem, Amex Plat, Hilton Diamond, Mucci
Posts: 6,400
Just been on the phone for a simple BAH booking for 90 minutes. I needed to call because I'm paying the full payment with vouchers and these can't be redeemed online.
Initially the call to BAH routed me to flight-only bookings, so I then got transferred back to BAH. Took ages to populate the flight details - the agent really apologetic. Then they couldn't work out how the deposit would work as vouchers can't pay deposits without back-office activity.
So I've paid the deposit on a credit card but the agent couldn't then secure the line to take the cc details. So although ba.com is back up, it's really not pretty in the back office yet..
Initially the call to BAH routed me to flight-only bookings, so I then got transferred back to BAH. Took ages to populate the flight details - the agent really apologetic. Then they couldn't work out how the deposit would work as vouchers can't pay deposits without back-office activity.
So I've paid the deposit on a credit card but the agent couldn't then secure the line to take the cc details. So although ba.com is back up, it's really not pretty in the back office yet..
Jan 17, 2025 | 4:11 pm
#119
Join Date: Mar 2009
Location: UK
Programs: BA silver /AY Basic / IHG Diamond Ambassador / Hilton Gold/ Marriot Bonvoy Gold
Posts: 2,997
Tried to check in and have given up. App taking me to first image then I get second image.
before anyone asks . Being on WiFi makes no difference!
before anyone asks . Being on WiFi makes no difference!
Jan 17, 2025 | 5:23 pm
#120
Join Date: Jun 2002
Location: BCT. Formerly known as attorney28
Programs: LH LT SEN,BA GGL GfL,Hyatt LT Gl,Mrtt LT P,HH LT D,IHG D-Amb,Acc D,GHA T,LHW A,Sixt/Av/Hz D/Pres
Posts: 6,947
Looks like, on top of everything else, they came up with a pretty ugly redesign of the BAEC website.