Issues, bugs and glitches on ba.com website [2025] [Please keep thread clutter-free!]
Jan 31, 2025 | 8:54 am
#196
Join Date: Aug 2022
Location: PA
Programs: AAdvantage, DL SkyMiles, TrueBlue, Marriott Bonvoy, Amtrak Rewards
Posts: 114
Jan 31, 2025 | 8:34 pm
#197
Join Date: Jan 2022
Location: West Sussex, UK
Programs: BA Gold
Posts: 48
Unable to login to my account this morning (2am UK time) to make an avios booking. Also cant login to my wifes and get an theres been an error when I try to search for flights even without logging in. Both app and website
Just endless loops back to login page
Just endless loops back to login page
Feb 1, 2025 | 4:41 am
#201
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Gold - IHG Platinum - HHonors Diamond - Virgin/SkyTeam Gold / Hillman Imp
Posts: 2,287
Just had an email reply from my complaint about not being able to access Manage My Booking (for a particular booking).
BA have asked me to email the following:
Does this seem reasonable information to have to email?
BA have asked me to email the following:
- Gold card number
- Address on your account, including the postcode
- The last four digits of a saved payment card and expiry date, or the name of a third party nominee on your account, or your Passport number and expiry date.
- Address on your account, including the postcode
- The last four digits of a saved payment card and expiry date, or the name of a third party nominee on your account, or your Passport number and expiry date.
Does this seem reasonable information to have to email?
Feb 1, 2025 | 4:48 am
#202
Join Date: Sep 2012
Location: Nottingham
Programs: BA GGL
Posts: 1,876
Feb 1, 2025 | 7:57 am
#203
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Gold - IHG Platinum - HHonors Diamond - Virgin/SkyTeam Gold / Hillman Imp
Posts: 2,287
Feb 1, 2025 | 8:29 am
#204
Join Date: Oct 2024
Posts: 14
That depends. How well would you like to have your identity cloned ? If you'd like someone in the arse-end of the world to be masquerading as MrPCMG then go right ahead...personally my view of that request would be rather along the lines of "Go Forth and Multiply"
Feb 1, 2025 | 2:09 pm
#206
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Gold - IHG Platinum - HHonors Diamond - Virgin/SkyTeam Gold / Hillman Imp
Posts: 2,287
You really could not make this up.......
Yes, access to MMB!
I do apologise that you have been unable to access 'Manage my Booking' online.
I can see seating of XX and XX have been allocated on your booking.
Please feel free to let us know if we can help you with anything else.
I can see seating of XX and XX have been allocated on your booking.
Please feel free to let us know if we can help you with anything else.
Feb 1, 2025 | 3:08 pm
#207
Join Date: Jul 2019
Location: UK
Programs: BA Silver
Posts: 1,326
I can't log in. Tried to login, got a message saying there was a security issue with my account and that my password needed to be reset.
Tried logging in with the new password and am now seeing a message that says I can't get logged in and if the issue persists, my account is locked and I'll get an email. No email so far.
I was logged in on the nx page, but had to log in again when I went to use the avios estore, which is on the old website. That's when the issue started. Not sure if this is an IT issue or there's a genuine problem here. I'm still logged in on the app.
Tried logging in with the new password and am now seeing a message that says I can't get logged in and if the issue persists, my account is locked and I'll get an email. No email so far.
I was logged in on the nx page, but had to log in again when I went to use the avios estore, which is on the old website. That's when the issue started. Not sure if this is an IT issue or there's a genuine problem here. I'm still logged in on the app.
Still getting the error message saying I can't be logged in and that my account might be locked if the problem persists.
I'm going to need to phone them, I fear. No idea if there is a genuine problem (i.e. has my account been compromised) or is it just BA's IT being crap.
Feb 1, 2025 | 3:18 pm
#208
Join Date: Feb 2019
Programs: BAEC Silver
Posts: 44
Can't log in again. Got an email saying my account was locked, and follow a the email instruction to lock it.
Still getting the error message saying I can't be logged in and that my account might be locked if the problem persists.
I'm going to need to phone them, I fear. No idea if there is a genuine problem (i.e. has my account been compromised) or is it just BA's IT being crap.
Still getting the error message saying I can't be logged in and that my account might be locked if the problem persists.
I'm going to need to phone them, I fear. No idea if there is a genuine problem (i.e. has my account been compromised) or is it just BA's IT being crap.
Here my experience if similar:
https://www.flyertalk.com/forum/36746561-post2145.html
Feb 2, 2025 | 3:53 am
#209
Join Date: Sep 2012
Location: Nottingham
Programs: BA GGL
Posts: 1,876
The irony about them asking those specific questions is that if you have a booking reference and surname you have a good chance that the required data is on the e-ticket receipt which can be requested on MMB.
Feb 2, 2025 | 6:28 am
#210
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Gold - IHG Platinum - HHonors Diamond - Virgin/SkyTeam Gold / Hillman Imp
Posts: 2,287
Said person in the "arse-end of the world" already has at least that information, if not more, about pmcg on the screen they're staring at. They're merely doing some data protection before some potentially random person accesses the booking.
The irony about them asking those specific questions is that if you have a booking reference and surname you have a good chance that the required data is on the e-ticket receipt which can be requested on MMB.
The irony about them asking those specific questions is that if you have a booking reference and surname you have a good chance that the required data is on the e-ticket receipt which can be requested on MMB.