Issues, bugs and glitches on ba.com website [2025] [Please keep thread clutter-free!]
Feb 2, 2025 | 7:02 am
#211
FlyerTalk Posting Legend and Ambassador: The British Airways Club
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, HH Diamond
Posts: 48,150
Feb 2, 2025 | 7:31 am
#212
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Gold - IHG Platinum - HHonors Diamond - Virgin/SkyTeam Gold / Hillman Imp
Posts: 2,287
Same as when a financial company calls you then asks for personal information, I always tell them where to go as I cannot say for certainty that I know who exactly is calling.
Feb 2, 2025 | 7:34 am
#213
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Gold - IHG Platinum - HHonors Diamond - Virgin/SkyTeam Gold / Hillman Imp
Posts: 2,287
I've just tried checking a work colleagues booking out.
All fine in MMB.
Add the OnBusiness number and same error, cannot access so it appears that adding an OB number loses access to MMB!
Clearly something that BA would be aware of.....then again it is BA IT so perhaps not.
All fine in MMB.
Add the OnBusiness number and same error, cannot access so it appears that adding an OB number loses access to MMB!
Clearly something that BA would be aware of.....then again it is BA IT so perhaps not.
Feb 2, 2025 | 7:42 am
#214
Join Date: Oct 2024
Posts: 14
It's worse than pointless. EMail is not a particularly secure medium and I certainly would not send very sensitive personal data, like passport numbers, over it.
Feb 2, 2025 | 7:44 am
#215
Join Date: Sep 2012
Location: Nottingham
Programs: BA GGL
Posts: 1,876
It's irrelevant whether they did anything or not. To access the booking they have to go through data protection procedures - that's their policy. If you don't want to supply that information via email then you'll have to ring them instead.
Feb 2, 2025 | 7:44 am
#216
Join Date: Oct 2024
Posts: 14
Email is not secure and sending sensitive personal data over it is stupid. Would you trust BA not to be hacked ? It's not like it's an unheard of thing to happen. Let's face it, they can't run a reliable website.
Feb 2, 2025 | 7:50 am
#217
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Gold - IHG Platinum - HHonors Diamond - Virgin/SkyTeam Gold / Hillman Imp
Posts: 2,287
They have a complaint lodged which I can see in the portal, they have the booking reference and the surname.
So before they do anything they ask for lots of info. by email! Never had this for delay claims etc.
Then after I provide this information they do nothing as they cannot just like me.
All sort of pointless but I'll leave it there for now.
Feb 2, 2025 | 7:56 am
#218
Join Date: Sep 2012
Location: Nottingham
Programs: BA GGL
Posts: 1,876
I wasn't referring to BA staff. I was referring to BA being hacked and some random person in the arse end of the world now having that information.
Email is not secure and sending sensitive personal data over it is stupid. Would you trust BA not to be hacked ? It's not like it's an unheard of thing to happen. Let's face it, they can't run a reliable website.
Email is not secure and sending sensitive personal data over it is stupid. Would you trust BA not to be hacked ? It's not like it's an unheard of thing to happen. Let's face it, they can't run a reliable website.
However on assessment of all the risks, sharing the information they've requested is pretty low risk. As mentioned in my other reply, if you don't like it, then don't do it, and provide the information over an unsecure phone line instead.
Perhaps I'm just being a bit thick at the moment as it makes no sense to me.
They have a complaint lodged which I can see in the portal, they have the booking reference and the surname.
So before they do anything they ask for lots of info. by email! Never had this for delay claims etc.
Then after I provide this information they do nothing as they cannot just like me.
All sort of pointless but I'll leave it there for now.
They have a complaint lodged which I can see in the portal, they have the booking reference and the surname.
So before they do anything they ask for lots of info. by email! Never had this for delay claims etc.
Then after I provide this information they do nothing as they cannot just like me.
All sort of pointless but I'll leave it there for now.
Feb 2, 2025 | 9:39 am
#219
Join Date: Oct 2024
Posts: 14
Of course not - https://en.wikipedia.org/wiki/Britis...ys_data_breach
However on assessment of all the risks, sharing the information they've requested is pretty low risk.
However on assessment of all the risks, sharing the information they've requested is pretty low risk.
Feb 3, 2025 | 11:02 am
#220
formerly JackDann
Join Date: Oct 2017
Location: Northern Ireland
Posts: 2,240
Ghost Avios Availability
Don't think this is something new - but saw this availability through BA Website and went to book over the phone, only to be told it doesn't exist. The agent explained that these were cash seats - I don't really know why Cash seats should be appearing in the reward flight finder, but nothing surprises me.
Feb 4, 2025 | 8:32 am
#221
Join Date: Nov 2016
Programs: BAC Bronze
Posts: 475
Can't log in again. Got an email saying my account was locked, and follow a the email instruction to lock it.
Still getting the error message saying I can't be logged in and that my account might be locked if the problem persists.
I'm going to need to phone them, I fear. No idea if there is a genuine problem (i.e. has my account been compromised) or is it just BA's IT being crap.
Still getting the error message saying I can't be logged in and that my account might be locked if the problem persists.
I'm going to need to phone them, I fear. No idea if there is a genuine problem (i.e. has my account been compromised) or is it just BA's IT being crap.
Feb 5, 2025 | 12:52 am
#222
Join Date: Jun 2008
Location: Oxford, United Kingdom
Programs: BA GGL/GfL, NH SFC, Hilton Diamond, Radisson VIP, ALL Platinum, IHG Diamond Amb, Marriott Gold
Posts: 1,276
Do you need the two factor authentication now? I don't want to set it up, but cannot proceed without it.
I also try to log into the account using the BAEC number, which always fails. Only the email is recognised, I don't quite understand it.
I also try to log into the account using the BAEC number, which always fails. Only the email is recognised, I don't quite understand it.
Feb 5, 2025 | 12:56 am
#223
Join Date: Jan 2005
Location: UK
Programs: Mucci. And BA Silver previous awards - Gold 13, Silver 7, Bronze 4.
Posts: 7,683
Feb 5, 2025 | 3:45 am
#224
Join Date: Nov 2016
Programs: BAC Bronze
Posts: 475
Feb 6, 2025 | 4:02 am
#225
Join Date: Nov 2017
Programs: BA, Hilton
Posts: 2,427
Reward booking made on the app today, failed to attach the BAEC number. Mrs Badger suffered the same 10 mins later on a separate reward booking.
Neither the app nor ba.com MMB could subsequently attach it, offering up the helpful "Unknown Error". (Notably, neither could Royal Air Maroc, so possibly a backend issue or possibly I made an error on that page)
Gold line managed some witchcraft (or at least the intervention of a colleague) to get it into the booking and all was well, but even looking at it from BA's point of view - something that should be simple and 30 seconds online has tied up an agent for 5+ minutes.
Neither the app nor ba.com MMB could subsequently attach it, offering up the helpful "Unknown Error". (Notably, neither could Royal Air Maroc, so possibly a backend issue or possibly I made an error on that page)
Gold line managed some witchcraft (or at least the intervention of a colleague) to get it into the booking and all was well, but even looking at it from BA's point of view - something that should be simple and 30 seconds online has tied up an agent for 5+ minutes.