Originally Posted by
ClottedCream
I wasn't referring to BA staff. I was referring to BA being hacked and some random person in the arse end of the world now having that information.
Email is not secure and sending sensitive personal data over it is stupid. Would you trust BA not to be hacked ? It's not like it's an unheard of thing to happen. Let's face it, they can't run a reliable website.
Of course not -
https://en.wikipedia.org/wiki/Britis...ys_data_breach
However on assessment of all the risks, sharing the information they've requested is pretty low risk. As mentioned in my other reply, if you don't like it, then don't do it, and provide the information over an unsecure phone line instead.
Originally Posted by
pmcg
Perhaps I'm just being a bit thick at the moment as it makes no sense to me.
They have a complaint lodged which I can see in the portal, they have the booking reference and the surname.
So before they do anything they ask for lots of info. by email! Never had this for delay claims etc.
Then after I provide this information they do nothing as they cannot just like me.
All sort of pointless but I'll leave it there for now.
It is potentially (and most probably) overzealous interpretation of their own rules, but unfortunately there's not much you can do.