Originally Posted by
c1223
It's irrelevant whether they did anything or not. To access the booking they have to go through data protection procedures - that's their policy. If you don't want to supply that information via email then you'll have to ring them instead.
Perhaps I'm just being a bit thick at the moment as it makes no sense to me.
They have a complaint lodged which I can see in the portal, they have the booking reference and the surname.
So before they do anything they ask for lots of info. by email! Never had this for delay claims etc.
Then after I provide this information they do nothing as they cannot just like me.
All sort of pointless but I'll leave it there for now.
