Issues, bugs and glitches on ba.com website [2025] [Please keep thread clutter-free!]
Feb 19, 2025 | 3:36 am
#256
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 737
I get the 'You are already logged in with a different account' whenever I try and complete the most simple action, it's infuriating.
I've got a few flights coming up, so wanted to check seat allocation and get the flights numbers. After completing one thing and moving onto the next, I get the error. Locking me out of my account for ages. If I click the 'log out' button nothing happens.
I'm logged into BA app/website on a few devices (iPhone, iPad, a personal and a work laptop- but nothing unusual in that) and should be able to access the same experience across multiple devices
BAs tech is beyond a joke. How long do we have to wait for a semi-functioning website. It's 2025 for God's sake. Each update make the website more buggy and poorer functionality.
I've got a few flights coming up, so wanted to check seat allocation and get the flights numbers. After completing one thing and moving onto the next, I get the error. Locking me out of my account for ages. If I click the 'log out' button nothing happens.
I'm logged into BA app/website on a few devices (iPhone, iPad, a personal and a work laptop- but nothing unusual in that) and should be able to access the same experience across multiple devices
BAs tech is beyond a joke. How long do we have to wait for a semi-functioning website. It's 2025 for God's sake. Each update make the website more buggy and poorer functionality.
Feb 19, 2025 | 6:59 am
#257
Join Date: Feb 2020
Posts: 7
Cannot login or reset password
Hi all, I am having trouble logging in to my account. When I try logging in, I get an error message: "We are having technical difficulties verifying your credentials, please try again later."
I tried resetting my password, but I am unable to do so. After clicking the reset password link from my email, and entering a new password, I get the following error:
The error has happened across multiple devices and browsers. I called customer support and they just sent new reset password links, which resulted in the same error. They said there is no lock or other issue with my account.
Any suggestions on how to proceed?
I tried resetting my password, but I am unable to do so. After clicking the reset password link from my email, and entering a new password, I get the following error:
The error has happened across multiple devices and browsers. I called customer support and they just sent new reset password links, which resulted in the same error. They said there is no lock or other issue with my account.
Any suggestions on how to proceed?
Feb 19, 2025 | 4:42 pm
#258
Join Date: Jun 2005
Location: Sweet Home Chicago
Programs: Oneworld Sapphire, Hilton Gold, Marriott Gold
Posts: 667
Unable to pre-reserve seats. Two passengers in Club World, want two windows. BA.com would error out if I selected, say, 5K and 7K.
Got around it by selecting 5F and 5K, which it allowed. Saved and exited reservation. Then went back in and changed 5F to 7K and saved.
So essentially you have to trick the seating system.
Got around it by selecting 5F and 5K, which it allowed. Saved and exited reservation. Then went back in and changed 5F to 7K and saved.
So essentially you have to trick the seating system.
Feb 20, 2025 | 11:16 am
#259
Moderator: Iberia Club, Airport Lounges and Ambassador: The British Airways Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 70,825
One problem we have seen before is that some special characters are problematic but BA doesn't illustrate this at all. I would suggest you try your previous password with a few like-for-like changes to begin with, then perhaps changing something more sensible later. Also if BA have a bad IT day, it often all works ok the next day.
Feb 20, 2025 | 3:16 pm
#260
Join Date: Apr 2007
Location: London
Programs: BA Gold
Posts: 489
Can't download boarding card on BA mobile (Android) about 50% of the time. Says 'can't determine check in status'.
When I do manage to download, it doesn't show status. This is a pain when entering third party lounges. Had a full on interrogation at one lounge tonight as my boarding pass doesn't show status (and therefore I must not have any!).
When I do manage to download, it doesn't show status. This is a pain when entering third party lounges. Had a full on interrogation at one lounge tonight as my boarding pass doesn't show status (and therefore I must not have any!).
Feb 21, 2025 | 6:53 am
#262
Join Date: May 2016
Location: UK
Programs: British Airways Executive Club Gold, Global Entry
Posts: 377
BA website, fare search: not that I will be selecting an Aer Lingus fare, but just flagging the Business fares show as 'Economy' even when you click through to them, even though the search is for J and they are clearly J prices. Search is for LON-LAS later in the year.
The Aer Lingus flights displays as Economy all the way through to the point of booking.
The Aer Lingus flights displays as Economy all the way through to the point of booking.
Feb 21, 2025 | 6:54 am
#263
Join Date: Jun 2016
Location: London
Programs: BAC Gold
Posts: 3,621
Feb 24, 2025 | 8:59 pm
#265
Join Date: May 2024
Location: London/Davao
Programs: Besides TK E+, I currently have SK gold, as well as an RJ status match to Sapphire. IHG Diamond
Posts: 185
Hi all, I am having trouble logging in to my account. When I try logging in, I get an error message: "We are having technical difficulties verifying your credentials, please try again later."
I tried resetting my password, but I am unable to do so. After clicking the reset password link from my email, and entering a new password, I get the following error:
The error has happened across multiple devices and browsers. I called customer support and they just sent new reset password links, which resulted in the same error. They said there is no lock or other issue with my account.
Any suggestions on how to proceed?
I tried resetting my password, but I am unable to do so. After clicking the reset password link from my email, and entering a new password, I get the following error:
The error has happened across multiple devices and browsers. I called customer support and they just sent new reset password links, which resulted in the same error. They said there is no lock or other issue with my account.
Any suggestions on how to proceed?
Feb 25, 2025 | 3:46 am
#266
Join Date: Jan 2017
Programs: British Airways
Posts: 23
Trying to pay for my flight, it just won't let me saying there is some error, i can assure you my details are correctly entered, i have tried reloaded, tried multiple times,
It just says error, doesn't say what the error message is (why don't you code or higlight the errors?)
i eventually booked it by the app instead of the deskop, but highly frustrating
It just says error, doesn't say what the error message is (why don't you code or higlight the errors?)
i eventually booked it by the app instead of the deskop, but highly frustrating
Feb 25, 2025 | 9:00 am
#268
Join Date: Dec 2010
Location: London
Programs: BA Lifetime Gold(twice), Hilton Diamond
Posts: 706
App is working well, but on lap top ba.com only shows the dark blue home page with a log-in box. Clicking on "log-in" only repeats the page, ie not able to log in, over and over again. Glitch, temporary?
Feb 26, 2025 | 4:59 am
#269
Join Date: Dec 2010
Location: London
Programs: BA Lifetime Gold(twice), Hilton Diamond
Posts: 706
Changed browser, it's working now
Changed from Safari to Google Chrome, and it's working. Still not working on Safari today tho'.
Feb 27, 2025 | 1:00 am
#270
Join Date: Dec 2024
Posts: 74
BA Seat Selector - IT issue?
Morning - Has anyone else found that the seat selector is not displaying the seats? I check on on the App (Andriod) as well as on the website using both Chrome & Edge/...
I know there are free seats on these rows as I can select them...but its odd that there are no images showing a seat status
I know there are free seats on these rows as I can select them...but its odd that there are no images showing a seat status