Originally Posted by
guavaenroute
The error has happened across multiple devices and browsers. I called customer support and they just sent new reset password links, which resulted in the same error. They said there is no lock or other issue with my account.
Any suggestions on how to proceed?
One problem we have seen before is that some special characters are problematic but BA doesn't illustrate this at all. I would suggest you try your previous password with a few like-for-like changes to begin with, then perhaps changing something more sensible later. Also if BA have a bad IT day, it often all works ok the next day.