Issues, bugs and glitches on ba.com website [2025] [Please keep thread clutter-free!]
Jan 20, 2025 | 10:37 am
#151
Join Date: Jun 2024
Location: London
Programs: BAC Gold, A3 Gold, SK Gold
Posts: 609
And this is what i got under my bookings! Everything looks absolutely perfect and as expected!
But once you get further into it.... Surprise!
You won't see the fare class at the email you receive
You won't see it under bookings
You will see it ONLY if you go to the Print Itinerary field of your booking so double check your bookings!
I don't want to think the unpleasant surprise that other passengers that don't have the skillset to check these details will get into......
But once you get further into it.... Surprise!
You won't see the fare class at the email you receive
You won't see it under bookings
You will see it ONLY if you go to the Print Itinerary field of your booking so double check your bookings!
I don't want to think the unpleasant surprise that other passengers that don't have the skillset to check these details will get into......
Jan 20, 2025 | 10:46 am
#152
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Gold, ITA Volare Executive
Posts: 3,794
The only saving grace for this semi flex mess is that I'm finding it nigh on impossible to book a flight anyway, keep being told no availability, then there is, then you click on a date and it shows you availability for a totally different date. So I guess that limits the fallout somewhat.
And now even the way in to the old interface via Google Flights is playing up for me - you go from the GF page to book, and you get a BA holding screen telling you that they are "processing your payment"
Strewth... between this and the BA(E)C debacle, they are going to run out of people to sack...
And now even the way in to the old interface via Google Flights is playing up for me - you go from the GF page to book, and you get a BA holding screen telling you that they are "processing your payment"
Strewth... between this and the BA(E)C debacle, they are going to run out of people to sack...
Jan 20, 2025 | 11:06 am
#153
Moderator: Iberia Club, Airport Lounges and Ambassador: The British Airways Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 70,825
I suspect this has already been noted, but if you select seating as a paid for option, when status or ticket class should exempt you from charges, then on the final payment screen you will see the charges removed.
Jan 20, 2025 | 11:19 am
#154
Join Date: Jul 2010
Location: UK
Programs: BAC Gold, *A Sen, FB Plat
Posts: 648
But why when you are logged into your profile couldn't BA ask for the passenger names first, then present the seating plan without the charges together with row 1 access as appropriate?
Jan 20, 2025 | 3:17 pm
#155
Join Date: Jun 2008
Location: Oxford, United Kingdom
Programs: BA GGL/GfL, NH SFC, Hilton Diamond, Radisson VIP, ALL Platinum, IHG Diamond Amb, Marriott Gold
Posts: 1,276
I cannot add my passport details, always "technical error" shows up.
I cannot find where to add the OnBusiness number either.
The new look website is ridiculously useless, what is going on...?
I cannot find where to add the OnBusiness number either.
The new look website is ridiculously useless, what is going on...?
Jan 20, 2025 | 3:23 pm
#156
Join Date: Aug 2006
Location: near to SFO and LHR
Programs: BA Gold, UA 1K (2.9MM), others
Posts: 2,364
WORKAROUND: Promotional code entry, and dodgy pricing
Trying to book flights to/from SFO in April and May, I came across several of the bugs mentioned in this thread, namely:
* nowhere to enter promotional codes (like BACHASE10)
* higher pricing sometimes presented, depending on whether one is logged in or not (or perhaps for other reasons!)
* free seat selection in F
* name, address, credit card info not presented and had to be filled in manually
Workaround:
I found that when I initiate my flight request using flight.google.com, and once flights are selected, follow their link into BA, all is well. I bought one flight this way and will shortly buy another.
PS: I noticed later that Leonidasc mentioned the google flights thing earlier in this thread!
* nowhere to enter promotional codes (like BACHASE10)
* higher pricing sometimes presented, depending on whether one is logged in or not (or perhaps for other reasons!)
* free seat selection in F
* name, address, credit card info not presented and had to be filled in manually
Workaround:
I found that when I initiate my flight request using flight.google.com, and once flights are selected, follow their link into BA, all is well. I bought one flight this way and will shortly buy another.
PS: I noticed later that Leonidasc mentioned the google flights thing earlier in this thread!
Last edited by StingWest; Jan 20, 2025 at 7:05 pm Reason: credit
Jan 20, 2025 | 4:46 pm
#157
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD RIP, BAEC Pleb, VS Pleb, Accor Pleb, HHonors Gold, Big White Season Pass
Posts: 6,335
Disband the test team, do not do any user acceptance testing. Do not pass go, do not collect 200.
Instead, roll out on Friday afternoon, allow the Flyertalk community to test with real use cases, post bugs on a thread, collect bugs on Monday morning, fix said bugs. Simples 🤦♀️
Instead, roll out on Friday afternoon, allow the Flyertalk community to test with real use cases, post bugs on a thread, collect bugs on Monday morning, fix said bugs. Simples 🤦♀️
Jan 23, 2025 | 12:37 am
#159
Join Date: Oct 2021
Location: London (ne Melbourne)
Programs: Qantas Platinum (Oneworld Emerald)
Posts: 1,329
For a flight that was booked with BA directly on the BA website
”It's not possible to make changes to this booking online. Please contact the airline you booked with for further assistance.”
this is a CE fare which I mainly bought for the ability to do an easy same day change, infuriating.
”It's not possible to make changes to this booking online. Please contact the airline you booked with for further assistance.”
this is a CE fare which I mainly bought for the ability to do an easy same day change, infuriating.
Jan 23, 2025 | 4:49 am
#160
Join Date: Mar 2022
Programs: BAEC Gold
Posts: 1,143
This morning I checked in for my flight tomorrow, but was told I can't be issued a BP. It also displayed the 'we need to check your passport' message in MMB it shows when you go transcontinental. I'm going to Sweden...
Then about 3 hours later all that went away and it issued the BP no problem, and that message disappeared.
If you didn't use BA much that sort of thing could care the heck out of you; it's only through assuming that it's IT failing that we don't all have mini panics every time.
Then about 3 hours later all that went away and it issued the BP no problem, and that message disappeared.
If you didn't use BA much that sort of thing could care the heck out of you; it's only through assuming that it's IT failing that we don't all have mini panics every time.
Jan 25, 2025 | 1:49 am
#162
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 737
I probably speak on behalf of everyone on here but in answer to your question, its a very simple, emphatic and unequivocal yes.
Jan 25, 2025 | 10:23 am
#163
Join Date: Jul 2010
Location: UK
Programs: BAC Gold, *A Sen, FB Plat
Posts: 648
What's up with Fly-drive bookings
So here's a question:
Trying to book a fly-drive for double tier points, LHR-HEL.
Previously not an issue, all outward and return flights bookable. Yet this time the return shows only two flights available, which is not what is showing as flight only.
Plot thickens, try to build a custom trip, hey presto the other flights appear, but there is a but the holiday now 300 extra [for no reason] and the killer is it doesn't show as a qualifying trip.
What's going on ???
Trying to book a fly-drive for double tier points, LHR-HEL.
Previously not an issue, all outward and return flights bookable. Yet this time the return shows only two flights available, which is not what is showing as flight only.
Plot thickens, try to build a custom trip, hey presto the other flights appear, but there is a but the holiday now 300 extra [for no reason] and the killer is it doesn't show as a qualifying trip.
What's going on ???
Jan 26, 2025 | 8:41 am
#164
Join Date: Sep 2008
Programs: BAEC Gold
Posts: 357
BA further attempting to prevent me from spending all my avios by refusing to allow me to select more than one adult for a redemption search. Been like this for weeks via Safari.
Finally managed to log on via Firefox after many tantrums due to 'suspicious activity' (i.e. multiple attempts to log on from the same IP address presumably.
Finally managed to log on via Firefox after many tantrums due to 'suspicious activity' (i.e. multiple attempts to log on from the same IP address presumably.
Jan 26, 2025 | 8:50 am
#165
Join Date: Jan 2005
Location: UK
Programs: Mucci. And BA Silver previous awards - Gold 13, Silver 7, Bronze 4.
Posts: 7,683
Trying to change date on an Avios booking. Goes all the way through to the payment page. After it looks like it has been approved by Amex (BA being on my safe list) it then says it is not possible to do this online and I have to call! 