Originally Posted by
rams1981
I also have this issue and it has been persisting for 6 weeks. Numerous calls to BA Bronze line has not helped. They only say they can reset my password which temporarily seems to work but practically doesn't if you want to do anything like make a booking. Had even asked to make complaints 3 of the times I called up and they weren't registered. I did have someone from their team email me yesterday asking if I had tried to reset my password grrrr
I don't get how they can be so incompetent. The time wasted on this is insane. Presume neither of you have had any further luck? I have tried email the CEO management team to escalate.
Originally Posted by
mzb00
No movement, other than now being forced through the new website, similar outcome - I can't log in, but the pattern is slightly different: after entering my user id/password I get challenged with 2FA, receive the code via SMS which I duly enter, I then land on the exact same login starting page (with Log in and Register buttons) but interestingly the URL seems to claim that my account is blocked (which every agent I spoke to tells me is not the case). So in effect stuck in a loop. Here is the URL:
https://www.britishairways.com/nx/b/...r_description=ERROR%3A%20user%20is%20blocked.[...]
Keep us posted if the CEO team is able to move anything. In the meantime my BA app remains logged in....
No movement on my side either, I chased for an update on the case I opened about 5 weeks ago and this was the response:
Thank you for getting back in contact with me about accessing your account.
I am sorry for the delay, but our system support team will take longer to solve this for you.
We will contact you once we have further information.
Just as a datapoint, I have found there are two different workflows (that lead to different death cycles) depending on if you use the new website or old.
Old website:
New Website (ba.com/nx)
I can also log into the app too. Really frustrating as you can't book reward flights or transfer avios to Qatar or any of the boost / buy / transfer avios functions as they use accounts.britishairways.com to authenticate which is clearly dead for my account. My only guess as to what is wrong is that our users are blocked / locked somehow on their IDP service and not many people at BA know how it works.. not an excuse though. Will update if I have any progress.