Issues, bugs and glitches on ba.com website [2025] [Please keep thread clutter-free!]
#931

Join Date: Sep 2010
Location: Dunoon, Mumbai & Athens
Programs: BA GfL
Posts: 104
#932


Join Date: May 2024
Location: Glasgow
Programs: BAEC GGL, FB Ultimate, *A Gold
Posts: 526
#933



Join Date: Jun 2015
Location: Birmingham
Programs: BAC Gold, LH Senator, FB Platinum, HH Gold
Posts: 521
Needed to book an open jaw today, but the option to do multi-city is gone and you can only do one way or return. I loaded the itinerary up in google flights, then clicked onto the link to transfer me to BA. The BA website/app (never worked out which is which on a mobile device!) thought about it for a very, very long time, but eventually it worked and I managed to book at the right fare.
#934

Join Date: Aug 2014
Location: Bucks UK
Programs: BA Gold
Posts: 93
** edit, solved.
Error because of the avios part payment.
Been trying to book Flights + Car and pay with Amex.
Every time get an error...
Payments goes out, many payments are pending now
error message;
- Sorry, you have 1 error on this page, please correct before continuing
- Unfortunately, due to a system error, we are unable to process your request at the moment. We apologies for this inconvenience and suggest you try again later.
Any idea or solution ?
I called Amex, there is no problem with the card.
***** Just called BA holidays , apparently the systems are down at the moment..
Error because of the avios part payment.
Been trying to book Flights + Car and pay with Amex.
Every time get an error...
Payments goes out, many payments are pending now
error message;
- Sorry, you have 1 error on this page, please correct before continuing
- Unfortunately, due to a system error, we are unable to process your request at the moment. We apologies for this inconvenience and suggest you try again later.
Any idea or solution ?
I called Amex, there is no problem with the card.
***** Just called BA holidays , apparently the systems are down at the moment..
Last edited by Jordi14; Jul 8, 2025 at 6:54 am Reason: solved
#935
formerly rxfleming


Join Date: Jan 2009
Location: AUH, DXB (and GLA)
Programs: BA GGL, HHonors Diamond, Marriott Plat Elite
Posts: 2,602
Partner tier points claim form isn't working. The form breaks as you get onto the airport codes and/or the dates flown - with nothing populating.
#936
Join Date: Dec 2014
Location: London, UK
Programs: BA(E)C GGL Refugee / FB Platinum / MM Senator
Posts: 1,627
After not receiving the booking confirmation and unable to find any ticketing information on the website, I emailed the GGL team.
They confirmed I am indeed ticketed, which is a relief. However, they said "I'm afraid I was unable to send a copy of the e-ticket receipt due to an error within the booking, as not all the payment card information was updated". They successfully put a hold on my credit card so they did get all the payment information. What they have done with it, is a different matter entirely
I also asked the team where I can view the ticket number when looking at the booking on the website and will update should they confirm one way or another.
I ended up reinstalling the BA app and could see the ticket number in there.
They confirmed I am indeed ticketed, which is a relief. However, they said "I'm afraid I was unable to send a copy of the e-ticket receipt due to an error within the booking, as not all the payment card information was updated". They successfully put a hold on my credit card so they did get all the payment information. What they have done with it, is a different matter entirely

I also asked the team where I can view the ticket number when looking at the booking on the website and will update should they confirm one way or another.
I ended up reinstalling the BA app and could see the ticket number in there.
#937



Join Date: Feb 2024
Location: London, UK
Programs: BAEC Silver
Posts: 181
As a further update to this I think I've managed to resolve it by resetting my password.
Although now I can't view two work travel agent (CWT) booked trips even though they appear in "Your upcoming trips". When I click on them I get a "500: Internal Server Error" message. I can still manage those bookings if I am signed out and enter the booking reference into MMB.
Although now I can't view two work travel agent (CWT) booked trips even though they appear in "Your upcoming trips". When I click on them I get a "500: Internal Server Error" message. I can still manage those bookings if I am signed out and enter the booking reference into MMB.
#938


Join Date: Dec 2011
Location: UK
Programs: BA Gold, HHonours, SPG, AVIS
Posts: 582
I've had this with both Avis & QR, had to ring the BA Club line, they could see the credit, and did something as the Avios & nTP appeared the next day
#939




Join Date: Oct 2004
Location: London
Programs: MUCCI; BAC Lifetime Gold; Marriott Bonvoy Emeritus Titanium.
Posts: 3,413
BA can't find my ESTA
I am booked on the BA213 to BOS tomorrow and just tried to check in only to be told I can't because the system can't find an ESTA for my passport number. A bit strange as my ESTA is valid until 01/01/26 and worked ok last year.
I have download a copy of the ESTA just in case there's an issue tomorrow.
I have download a copy of the ESTA just in case there's an issue tomorrow.
#940

Join Date: Nov 2023
Programs: BA (Silver) | VS (Silver) | AF-KL (Gold) | SAS (Gold) | ITA (Premium) | EK (Gold) | QR (Gold)
Posts: 521
I am booked on the BA213 to BOS tomorrow and just tried to check in only to be told I can't because the system can't find an ESTA for my passport number. A bit strange as my ESTA is valid until 01/01/26 and worked ok last year.
I have download a copy of the ESTA just in case there's an issue tomorrow.
I have download a copy of the ESTA just in case there's an issue tomorrow.
#941




Join Date: Jan 2005
Location: UK
Programs: Mucci. And BA Silver previous awards - Gold 13, Silver 7, Bronze 4.
Posts: 7,683
I am booked on the BA213 to BOS tomorrow and just tried to check in only to be told I can't because the system can't find an ESTA for my passport number. A bit strange as my ESTA is valid until 01/01/26 and worked ok last year.
I have download a copy of the ESTA just in case there's an issue tomorrow.
I have download a copy of the ESTA just in case there's an issue tomorrow.
#942



Join Date: Dec 2024
Posts: 74
The BA App (on android) is very flakey, most of the time I can never download the boarding pass from the "boarding pass options" or even show the pass. and today is no exception the message simply says "There was a problem issuing you boarding pass. Please try again latrer" It really is a very poor UX.
I have given up reporting IT issues to BA customer services as they never seem to do anything about it.
I have given up reporting IT issues to BA customer services as they never seem to do anything about it.
#943




Join Date: Aug 2022
Programs: BA Gold
Posts: 41
The BA App (on android) is very flakey, most of the time I can never download the boarding pass from the "boarding pass options" or even show the pass. and today is no exception the message simply says "There was a problem issuing you boarding pass. Please try again latrer" It really is a very poor UX.
I have given up reporting IT issues to BA customer services as they never seem to do anything about it.
I have given up reporting IT issues to BA customer services as they never seem to do anything about it.
#944


Join Date: Nov 2017
Programs: BA
Posts: 191
It is very poor from BA. It is ok collecting the boarding pass from the terminal in terminal but some places, such as Manchester, dont have such.
I try to avoid dealing with the check-in desk there as it is 3rd party managed.
#945




Join Date: Apr 2005
Programs: Eurostar Carte Etoile, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 8,903
I have booked a flight, but never received the confirmation email.
Thank God I inserted my AY FFP number (my exile after Tiermagaddon). In the AY mobile app the booking showed up immediately, and with the booking reference I could use the AY website and obtain a ticket receipt.
Isn't it pathetic to have to use Finnair's digital channels to get information on a British Airways flight that I booked with British Airways? Don't they feel ashamed at BA?
Thank God I inserted my AY FFP number (my exile after Tiermagaddon). In the AY mobile app the booking showed up immediately, and with the booking reference I could use the AY website and obtain a ticket receipt.
Isn't it pathetic to have to use Finnair's digital channels to get information on a British Airways flight that I booked with British Airways? Don't they feel ashamed at BA?


