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Business Extra ("ExtrAA") Program (master thread)

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Old Nov 21, 2012, 10:53 am
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American Airlines Business Extra Program (master thread)

Historical Notes
  • October 5th, 2021: New award types introduced: BXL1 for Platinum status and BXP0 to convert Business Extra points to AA miles at a 1:6 rate. New requirement introduced to redeem: Starting January 1, 2023, current members will be required to have three unique travelers and maintain $5,000 in qualifying Business Extra flight activity during the previous 12-month period to redeem points.This policy will go into effect immediately for new members who join the program on October 4, 2021 or later.
  • Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [URL="https://www.flyertalk.com/forum/29470237-post1150.html"[/url]
  • Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-program-master-thread-consolidated.html#post25942133"[/url]
  • Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage-combined-airline-program/1715008-aa-ba-ib-europe-business-programme-nov-30-2015-ex-business-extra-europe.html"[/url]
  • Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
  • Sep 2013 - Business ExtrAA brand changed to simply Business Extra
  • Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [url=http://www.flyertalk.com/forum/19345217-post394.html[/url]

Key Information
  • Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)

  • Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.

  • Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.

    Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.

  • Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):Award Type Books Into
    PlanAAhead - Economy T
    PlanAAhead - Business* U
    PlanAAhead - First Z

    AAnytime - Economy Y
    AAnytime - Business* J
    AAnytime - First F

    Upgrade to Business* C
    Upgrade to First A

    * = First class cabin on 2-class flights
    = First class cabin on 3-class flights

  • Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.

  • Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:

    Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date.
  • Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services or using the Business Extra website. Once requested online you will receive an email with a confirmation number and serial numbers for each upgrade certificate requested.

    Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.

    You can specify ITA searches that exclude the ineligible fares as follows:jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

    (Or you can place everything after the slash directly in the second advanced control box.)

    These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

  • Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.

  • Returning Unused Awards - Points redeemed for awards but not yet applied to a ticket can be returned for no charge by using the 'returns' option in your account options. Points will be reinstated with an expiration date 2 calendar years from reinstatement (i.e., expiring on December 31 two calendar years from reinstatement). For awards already applied to a ticket, you must call Business ExtrAA customer services at 800-457-7072, or email [email protected]. Customers outside the US should use the email.
  • Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.

    A Business Extra number can be added to an existing BA reservation as follows:
    1. Go to www.britishairways.com
    2. Select 'Manage My Booking' tab
    3. Follow the instructions to pull up your reservation
    4. Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
    5. Add your Business Extra number and check the box to give your consent.

    Retroactive credit for completed travel can be requested via the Business Extra website.

  • Contact Business Extra

    Web home page: https://www.businessextra.com

    Booking and Ticketing (Meeting Services desk)
    www.aa.com
    1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week

    Business Extra Customer Service
    1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
    Fax: 1-817-931-9029
    E-mail: [email protected]

    Link to aa.com BE contact web form
    http://www.aa.com/contactAA/viewEmai...businessExtrAA

    Link to BE web contact form

Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
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Business Extra ("ExtrAA") Program (master thread)

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Old May 11, 2021 | 2:14 am
  #1276  
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Originally Posted by platbrownguy
I'm having the same problem now for someone whose reservation I applied a BXP1 to (MIA-LAS on the 787-800, great use of a voucher). Pax got the "buy stickers" message and is now skeptical of the whole upgrade thing -- AA really needs to fix this.

I called Business Extra and the agent had no clue, she asked her help desk who said they "took out a line" and told me to try checking in again, but still no dice. Pax will now have to get to the airport counter by 7:45am for an 8:30am flight rather than strolling up to the gate

I mentioned that this was a semi-known glitch but agent said she hadn't heard of it.
I suspect this has something to do with giving them a paper document in the past, and it never got corrected.
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Old May 11, 2021 | 2:16 am
  #1277  
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Old May 12, 2021 | 6:14 pm
  #1278  
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With the cutback on the LAX-JFK schedule, my planned use of the BXP1s due to expire in October vanished as there seems to be no more A availability on the route, at least for end of July and October. Wasn't sure I was going to pull the trigger since without FFD, and travelling as a couple, the difference between F and J is not big (if traveling solo, the bigger seat is a plus, but if not, you aren't with your companion).

My account is no longer active, since it was a sole proprietorship, and they weeded me out last fall. They let me apply the existing points before they closed the account, but now I'm worried I can't use them before they expire.

Anyone have experience getting a BXP1 extended or reissued without having an active Business Extra account?

Thanks in advance.
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Old May 12, 2021 | 6:44 pm
  #1279  
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Originally Posted by beachfan
With the cutback on the LAX-JFK schedule, my planned use of the BXP1s due to expire in October vanished as there seems to be no more A availability on the route, at least for end of July and October. Wasn't sure I was going to pull the trigger since without FFD, and travelling as a couple, the difference between F and J is not big (if traveling solo, the bigger seat is a plus, but if not, you aren't with your companion).

My account is no longer active, since it was a sole proprietorship, and they weeded me out last fall. They let me apply the existing points before they closed the account, but now I'm worried I can't use them before they expire.

Anyone have experience getting a BXP1 extended or reissued without having an active Business Extra account?

Thanks in advance.
You should be fine. I'd use the points for the BXP1. I just cleared a BXP1 from J to F, so have been monitoring A availability. It seems that AA hasn't been opening up A upgrade space until the day before. So I would not expect that they won't eventually have space to use the BXP1.
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Old May 12, 2021 | 6:47 pm
  #1280  
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Originally Posted by mvoight
I suspect this has something to do with giving them a paper document in the past, and it never got corrected.
I feel like I got lucky. Not only was I able to check in on the app with no problems after a BXP1 upgrade from J to F, but I had waitlisted the BXP1, and was automatically cleared into F when space opened up this morning. Seamlessness when using a BXP1 feels bizarre.
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Old May 13, 2021 | 7:28 am
  #1281  
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Originally Posted by beachfan
My account is no longer active, since it was a sole proprietorship, and they weeded me out last fall.
what happened?; I'm surprised they cared.
did you never have a even just a 2nd traveler (like a SO or spouse) use your BE account number when purchasing a ticket?
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Old May 15, 2021 | 1:36 am
  #1282  
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Originally Posted by beachfan
With the cutback on the LAX-JFK schedule, my planned use of the BXP1s due to expire in October vanished as there seems to be no more A availability on the route, at least for end of July and October. Wasn't sure I was going to pull the trigger since without FFD, and travelling as a couple, the difference between F and J is not big (if traveling solo, the bigger seat is a plus, but if not, you aren't with your companion).

My account is no longer active, since it was a sole proprietorship, and they weeded me out last fall. They let me apply the existing points before they closed the account, but now I'm worried I can't use them before they expire.

Anyone have experience getting a BXP1 extended or reissued without having an active Business Extra account?

Thanks in advance.
That's interesting. "Sole proprietorship" deals with ownership, not the number of employees.
Have they strictly forbidden sole proprietorships or was it due to only having one traveler?
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Old May 15, 2021 | 8:50 am
  #1283  
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Originally Posted by mvoight
That's interesting. "Sole proprietorship" deals with ownership, not the number of employees.
Have they strictly forbidden sole proprietorships or was it due to only having one traveler?
forbidden sole proprietors is what I was told, and the showed me some wording to that effect.
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Old May 15, 2021 | 8:53 am
  #1284  
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Originally Posted by LovePrunes
what happened?; I'm surprised they cared.
did you never have a even just a 2nd traveler (like a SO or spouse) use your BE account number when purchasing a ticket?
they sent me an email saying show x, y or z to show you are a real business (tax return wasnt sufficient).

I was on my wifes account before I opened mine, but probably the last year or two, almost all travel on the account was by the owner. But might have been 90%, not 100 %.
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Old May 15, 2021 | 8:55 am
  #1285  
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Can a BXP1 be extended without being redeposited and reissued?
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Old May 17, 2021 | 7:20 am
  #1286  
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Originally Posted by beachfan
forbidden sole proprietors is what I was told, and the showed me some wording to that effect.
there is definitely more of a formal set of criteria to qualify now than there was when the program was young. From their FAQ's, it doesn't ban sole proprietors, but they do want at least 2 people traveling to qualify.
(Who is Eligible: Companies with 2 or more travelers that do not have a corporate sales agreement, discount, or other agreement with American Airlines, American Eagle, British Airways or Iberia. Travel agencies, wholesalers, consolidators, and other sellers or re-sellers of travel may not have their own Business Extra account but may book travel for members."

Originally Posted by beachfan
they sent me an email saying show x, y or z to show you are a real business (tax return wasn’t sufficient).
I was on my wife’s account before I opened mine, but probably the last year or two, almost all travel on the account was by the owner. But might have been 90%, not 100 %.
As far as documents to verify you're a business, it's easy. Any one of these work as proof they say.
  • Employer Identification Number (EIN) | Federal Employer Identification Number (FEIN) | Federal Tax Identification Number
  • Articles of Incorporation (S corp or C corp) | Articles of Organization (LLC)
  • Partnership Agreement (General Partnership) | Certificate of Limited Partnership, Limited Partnership Document (LP, LLP)
  • Valid Business Name Registration certificate issued by a government agency (e.g. Business License, DBA / Doing Business As Name, Assumed Name, Fictitious Business Name, Registration of Trade Name)
  • Seller's Permit or Vendor's License issued by a government agency such as a local taxation department or tax commission
  • Utility bill issued to the business within the last 90 days (e.g. electricity, water, phone, natural gas)
I mean, if you can't produce any of these, you're not a business and you really aren't supposed to be in it, but it was looser in the past and many individuals did sign up (lots of bloggers encouraged) to milk some extra bennies they weren't designed to receive. Nice that they allowed you to cash out rather than just shutting you down and DQ'ing.
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Old May 17, 2021 | 8:49 am
  #1287  
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I stand corrected, its not having employees that are the issue. I would have had to show w-2s.

By the way, plenty of small sole proprietors would have a real business without needing any of the above. (Assuming you dont count SS# as real Fed EIN). I didnt have those but did have a consistently filed Schedule C on our tax return.
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Old May 17, 2021 | 8:54 am
  #1288  
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Originally Posted by beachfan
forbidden sole proprietors is what I was told, and the showed me some wording to that effect.
Interesting. I'm an LLC, which doesn't seem to be an issue
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Old May 17, 2021 | 8:58 am
  #1289  
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Originally Posted by beachfan
I stand corrected, its not having employees that are the issue. I would have had to show w-2s.

By the way, plenty of small sole proprietors would have a real business without needing any of the above. (Assuming you dont count SS# as real Fed EIN). I didnt have those but did have a consistently filed Schedule C on our tax return.
But, getting an FEIN is easy..
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Old May 17, 2021 | 9:51 am
  #1290  
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But I didn't think W2 employees would be.

Doesn't that mean several headaches like FICA withholding, unemployement insurance, etc.
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