I had been emailing these through and after several being credited they have gone silent on the most recent one.
Try an email but I am not holding out hope.

Similar issue here. Redeemed 6 day passes on 12/13. 2 days later they weren't in my AA App so I inquired and they said 2-3 business days. Well, now it's been 13 calendar days and they're still not there. I think I'm looking in the right place - AA App --> Account --> Rewards. Not there. But I have looked just about everywhere else in the app to no avail.

An Admiral Club Day Pass dp...

Ordered Day Pass: 12/14
Day Pass email/posted to account: 12/23
Expiration: 12/23/2024

I�m in the same boat. Sent a few flight credit requests on 12/14 and most went through the normal process within 72 hours, but two included an Iberia leg and those didn�t process correctly. It auto-resubmitted them with a new ticket number (said �ticket exchanged, resubmitted with new ticket number�) and those still say �waiting review�. I�ve sent emails but they�ve stopped replying. In my case, this is key to unlocking my ability to redeem my 4,000 points so I�m frustrated. I tried calling but meeting services told me there was absolutely no way of contacting anyone who works in that department.

Thanks - I sent one in.

It's unreal as to how poorly thought out this rollout is.

Applied a BXP1 to a ticket with available space before the 15th via the website.
it cleared- got email confirmation - have seat assignment in first.

the app shows that upgrade - Confirmed - �Complementary for Mr XYZ�

however on Dec 16th or 17th I got an email saying my outstanding certificate was converted back to points. (The cert I had used for this)

I still have my seat/upgrade intact in the app.

I suppose I won�t worry unless I can�t check in at T-24hrs (which was sometimes an issue w BXP1 upgrade). I don�t want to have to battle this out at the airport at midnight.

I�m waiting to see what happens with check-in - but it seems like maybe the glitch will result in some free miles if in fact I get my upgrade?

anyone with recent experience on this?

who would they even call to ask for help now

You can call meeting services (same number you would have used to confirm it unless you did it online when that functionality worked). The problem you may face, like others have (including me) is that you get the email confirming the upgrade from BusinessExtra showing the seat. But did you get an email showing the ticket was actually reissued? If not, you may find that you can't check in and you wind up in a middle seat by the lav. If you have the experience I did, the rep put me on hold when I inquired about my BXP3 cert being redeposited on 12/16 for a March 2024 flight that was confirmed by BE. She came back and told me they moved the seat back to coach because "the upgrade was never paid for" (despite me having a confirmation email). It went nowhere, but suffice to to say it sounds like the lack of any ticket re-issue is what caused my upgrade to get kicked out.

12/26 update. Received a confirmation email from BE this morning saying they had initiated the Admirals Club membership process and I would get a membership confirmation email directly from Admiral's Club.

Haven't got the email from the club yet, but the membership card is now available in my AA App. The membership date shows as 12/21, so a few days before I was notified and at that time BE still showed it as pending, so looks like there might be some lag between the two systems. Not surprising given they are probably processing the biggest volume of redemption requests they have ever seen. In the past the one day passes would show up within a day or two.
ows as 12/21, although the card and confirmation were not received until 12/26. Not the end of the world - I'm sure they are overwhelmed with request volume right now.

I called meeting services. They said everything looks good on their end. They said the best thing for me to do is to try to check in at 24 hours if it doesn�t allow me to check in then to give them a call back while they�re open that morning, that works for me and at least it�s a record that I tried here.

I have the same issue on 12 bxp1 upgrades. I have never had a bxp1 trigger a reissue, even when applying via phone. One schedule change so far, ticket reissued and upgrade still intact. One MS agent says all are fine, another says all look fine but not confirmed the way an MS agent would have confirmed.

same situation as you, my wife and I were both able to OLCI and travel smoothly on a pre 12/15 confirmed BXP1.

Is anyone besides me having issues with signing up for the new program?

Me. I have all the stated requirements and it fails.

I can also confirm that applying a BXP1 or BXP3 does not trigger or require a reissue. I would leave the reservation as is without calling again, and chances are you will be able to OLCI just fine.

Me as well. And I have no idea how to get support.

I have a business with four travelers. I have a business Citi card in the name of that same business. I exceed the spend threshold, although with the business card, I believe both the spend threshold and the employee levels are waived. The only thing I can think of that might be causing my failure is lack of an email address that matches the company name?