Originally Posted by
fotoflyer88
Applied a BXP1 to a ticket with available space before the 15th via the website.
it cleared- got email confirmation - have seat assignment in first.
the app shows that upgrade - Confirmed - “Complementary for Mr XYZ”
however on Dec 16th or 17th I got an email saying my outstanding certificate was converted back to points. (The cert I had used for this)
I still have my seat/upgrade intact in the app.
I suppose I won’t worry unless I can’t check in at T-24hrs (which was sometimes an issue w BXP1 upgrade). I don’t want to have to battle this out at the airport at midnight.
I’m waiting to see what happens with check-in - but it seems like maybe the glitch will result in some free miles if in fact I get my upgrade?
anyone with recent experience on this?
who would they even call to ask for help now
You can call meeting services (same number you would have used to confirm it unless you did it online when that functionality worked). The problem you may face, like others have (including me) is that you get the email confirming the upgrade from BusinessExtra showing the seat. But did you get an email showing the ticket was actually reissued? If not, you may find that you can't check in and you wind up in a middle seat by the lav. If you have the experience I did, the rep put me on hold when I inquired about my BXP3 cert being redeposited on 12/16 for a March 2024 flight that was confirmed by BE. She came back and told me they moved the seat back to coach because "the upgrade was never paid for" (despite me having a confirmation email). It went nowhere, but suffice to to say it sounds like the lack of any ticket re-issue is what caused my upgrade to get kicked out.
Originally Posted by
himomer
I have the same issue on 12 bxp1 upgrades. I have never had a bxp1 trigger a reissue, even when applying via phone. One schedule change so far, ticket reissued and upgrade still intact. One MS agent says all are fine, another says all look fine but not confirmed the way an MS agent would have confirmed.
I can also confirm that applying a BXP1 or BXP3 does not trigger or require a reissue. I would leave the reservation as is without calling again, and chances are you will be able to OLCI just fine.