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Business Extra ("ExtrAA") Program (master thread)

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Old Nov 21, 2012, 10:53 am
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American Airlines Business Extra Program (master thread)

Historical Notes
  • October 5th, 2021: New award types introduced: BXL1 for Platinum status and BXP0 to convert Business Extra points to AA miles at a 1:6 rate. New requirement introduced to redeem: Starting January 1, 2023, current members will be required to have three unique travelers and maintain $5,000 in qualifying Business Extra flight activity during the previous 12-month period to redeem points.This policy will go into effect immediately for new members who join the program on October 4, 2021 or later.
  • Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [URL="https://www.flyertalk.com/forum/29470237-post1150.html"[/url]
  • Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-program-master-thread-consolidated.html#post25942133"[/url]
  • Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage-combined-airline-program/1715008-aa-ba-ib-europe-business-programme-nov-30-2015-ex-business-extra-europe.html"[/url]
  • Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
  • Sep 2013 - Business ExtrAA brand changed to simply Business Extra
  • Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [url=http://www.flyertalk.com/forum/19345217-post394.html[/url]

Key Information
  • Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)

  • Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.

  • Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.

    Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.

  • Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):Award Type Books Into
    PlanAAhead - Economy T
    PlanAAhead - Business* U
    PlanAAhead - First Z

    AAnytime - Economy Y
    AAnytime - Business* J
    AAnytime - First F

    Upgrade to Business* C
    Upgrade to First A

    * = First class cabin on 2-class flights
    = First class cabin on 3-class flights

  • Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.

  • Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:

    Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date.
  • Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services or using the Business Extra website. Once requested online you will receive an email with a confirmation number and serial numbers for each upgrade certificate requested.

    Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.

    You can specify ITA searches that exclude the ineligible fares as follows:jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

    (Or you can place everything after the slash directly in the second advanced control box.)

    These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

  • Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.

  • Returning Unused Awards - Points redeemed for awards but not yet applied to a ticket can be returned for no charge by using the 'returns' option in your account options. Points will be reinstated with an expiration date 2 calendar years from reinstatement (i.e., expiring on December 31 two calendar years from reinstatement). For awards already applied to a ticket, you must call Business ExtrAA customer services at 800-457-7072, or email [email protected]. Customers outside the US should use the email.
  • Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.

    A Business Extra number can be added to an existing BA reservation as follows:
    1. Go to www.britishairways.com
    2. Select 'Manage My Booking' tab
    3. Follow the instructions to pull up your reservation
    4. Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
    5. Add your Business Extra number and check the box to give your consent.

    Retroactive credit for completed travel can be requested via the Business Extra website.

  • Contact Business Extra

    Web home page: https://www.businessextra.com

    Booking and Ticketing (Meeting Services desk)
    www.aa.com
    1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week

    Business Extra Customer Service
    1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
    Fax: 1-817-931-9029
    E-mail: [email protected]

    Link to aa.com BE contact web form
    http://www.aa.com/contactAA/viewEmai...businessExtrAA

    Link to BE web contact form

Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
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Business Extra ("ExtrAA") Program (master thread)

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Old Oct 28, 2023 | 9:17 am
  #1966  
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Odd. For some reason all of my recent flights are showing up on the Business Extraa site but showing "Ineligible for Base Points" and as such, zero points. All booked on AA.com - no discount code etc. Have way more than five travelers etc. Anyone have any ideas?
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Old Oct 28, 2023 | 1:49 pm
  #1967  
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Before BE ends I took a quick look through my last year's flights - I found that a few didn't credit. They were all Chase Travel or Amex Travel booked reservations. Any reason that these wouldn't be eligible? Or just BE being BE and needing manual review?
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Old Oct 28, 2023 | 10:45 pm
  #1968  
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Originally Posted by Pinned
Before BE ends I took a quick look through my last year's flights - I found that a few didn't credit. They were all Chase Travel or Amex Travel booked reservations. Any reason that these wouldn't be eligible? Or just BE being BE and needing manual review?
i was under the impression that 3rd Party tickets would never apply.
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Old Oct 29, 2023 | 9:08 am
  #1969  
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Originally Posted by Amil
i was under the impression that 3rd Party tickets would never apply.
The BE site does note that travel agency and OTA flights are eligible - so I'd imagine Chase / Amex travel bookings should be. I don't see anything that excludes earning on specific fare classes.

I'll update in a week or two when they get back to me.
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Old Oct 29, 2023 | 9:40 am
  #1970  
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BE has never been a well oiled machine for me, super clunky website. But i do have a finale i am trying to pull off. I have about 3,200 BE points accumulated, and a J flight JFK-LHR next month. No A availability yet but looks promising at F5. Assuming the EF fairy comes through i will clean out my BE account with a 3,100 point upgrade to F, draining my BE account and giving me a chance to checkout the Chelsea lounge. As it is a sleeping flight and AA J is fine for that I wouldn't do the miles/copay thing in this circumstance but I think it is a fine way to say sayonara to BE .
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Old Oct 29, 2023 | 12:22 pm
  #1971  
 
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I've already booked a lot of flights for the new year. I'm assuming that I'll have to cancel/rebook using the new AAdvantage Business portal in order to get credit in the new program? I guess there's no way to add existing reservations to the new AAdvantage Business portal?
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Old Oct 29, 2023 | 7:26 pm
  #1972  
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Originally Posted by Markie
Looks as if they are accepting retro credit 10 days after the flight. You used to have to wait until last months flights had posted.
since I doubt mine will post are you saying I should be able to call 10 days after and get them to credit even though Im not sure they will or wont?

wondering what the phone cues are like these days
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Old Oct 30, 2023 | 9:21 am
  #1973  
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Remarkably my BA flight posted 6 days after, making me again eligible for redemptions. Cleared out acct into AA miles, no awaiting the new program. At least easier to qualify with the Citi business card…
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Old Oct 30, 2023 | 1:21 pm
  #1974  
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One additional annoyance -- the lowered domestic "C" availability that has been in place for about a year will limit the usability of the remaining BXP1s in my account (I have four left) -- I am really having to work around availability in order to redeem these certificates (already issued) before they turn into a pumpkin on December 15.
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Old Oct 30, 2023 | 3:49 pm
  #1975  
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Can I use a systemwide upgrade on a main cabin ticket purchased with a Business Extraa award redemption?
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Old Oct 30, 2023 | 3:50 pm
  #1976  
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has anyone gotten solid confirmation on BXP1 Upgrade certs expiration date?

I called meeting services myself and the person told me if we are holding BXP1 you can still request the upgrade until that expires. She told me its awards like a flights using points they cant book after December 15th. They should be able to process upgrades until the published expiration date as per the agent i got. Do you think that's reliable or was she just guessing based on the wording. My experience with AA in the past, is that they have zero hesitation to tell you what they think and have no way to guarantee. I emailed the day it was announced and got zero response, i think no wants to do a written documented answer to anything on business extra ending LOL
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Old Oct 31, 2023 | 12:46 am
  #1977  
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Originally Posted by Jonesdds
since I doubt mine will post are you saying I should be able to call 10 days after and get them to credit even though Im not sure they will or wont?

wondering what the phone cues are like these days
I am submitting the retro-credits online and they are processing them much more quickly that they have over the last few months.
The system used to reject retro-claims until the period when the flights happened had posted. They seem to have lifted that restriction.
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Old Oct 31, 2023 | 5:20 am
  #1978  
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Originally Posted by lunchtime
has anyone gotten solid confirmation on BXP1 Upgrade certs expiration date?

I called meeting services myself and the person told me if we are holding BXP1 you can still request the upgrade until that expires. She told me its awards like a flights using points they cant book after December 15th. They should be able to process upgrades until the published expiration date as per the agent i got. Do you think that's reliable or was she just guessing based on the wording. My experience with AA in the past, is that they have zero hesitation to tell you what they think and have no way to guarantee. I emailed the day it was announced and got zero response, i think no wants to do a written documented answer to anything on business extra ending LOL
We don't have anything official other than what AA has posted on the FAQ's.

And I totally agree re: AA agents making things up with no basis in fact or reality.

However what she said does make sense and honestly is exactly how I was guessing it would go regarding existing BE upgrade certs after BE ends. Nothing more than a hunch, so take it for what it's worth.

Based on how the agents process a BE upgrade it's not like there are going to be any IT changes that would prevent them from working past 12/15. And it's not as if they need to pull any instrument like a SWU or miles. The "instrument" has already been pulled months ago, they just attach the BE cert # to your PNR and move you up a cabin or two.

That said, now the one thing that could happen is that AA just directs the Meeting Services group to do a full stop on processing any kind of BE award or upgrade after 12/15.
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Old Oct 31, 2023 | 7:02 am
  #1979  
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So, looking at the FAQ today, it looks like all we will now get is a separate bank of AA RDM in the business account, plus the paltry LP bonus to the traveler discussed above. Did I miss anything?
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Old Oct 31, 2023 | 8:57 am
  #1980  
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Originally Posted by JJeffrey
We don't have anything official other than what AA has posted on the FAQ's.

And I totally agree re: AA agents making things up with no basis in fact or reality.

However what she said does make sense and honestly is exactly how I was guessing it would go regarding existing BE upgrade certs after BE ends. Nothing more than a hunch, so take it for what it's worth.

Based on how the agents process a BE upgrade it's not like there are going to be any IT changes that would prevent them from working past 12/15. And it's not as if they need to pull any instrument like a SWU or miles. The "instrument" has already been pulled months ago, they just attach the BE cert # to your PNR and move you up a cabin or two.

That said, now the one thing that could happen is that AA just directs the Meeting Services group to do a full stop on processing any kind of BE award or upgrade after 12/15.
I am planning to deploy my redeemed BXP1s before December 15 because I am concerned that Meeting Services or AAdvantage will change the rules after that date. Too much risk for me. There are always mileage and SWU upgrades still available instead of BXP1s after that date.
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