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Old Dec 26, 2023 | 1:12 pm
  #2031  
fotoflyer88
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Applied a BXP1 to a ticket with available space before the 15th via the website.
it cleared- got email confirmation - have seat assignment in first.

the app shows that upgrade - Confirmed - “Complementary for Mr XYZ”

however on Dec 16th or 17th I got an email saying my outstanding certificate was converted back to points. (The cert I had used for this)

I still have my seat/upgrade intact in the app.

I suppose I won’t worry unless I can’t check in at T-24hrs (which was sometimes an issue w BXP1 upgrade). I don’t want to have to battle this out at the airport at midnight.

I’m waiting to see what happens with check-in - but it seems like maybe the glitch will result in some free miles if in fact I get my upgrade?

anyone with recent experience on this?

who would they even call to ask for help now
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