Originally Posted by platbrownguy

I'm having the same problem now for someone whose reservation I applied a BXP1 to (MIA-LAS on the 787-800, great use of a voucher). Pax got the "buy stickers" message and is now skeptical of the whole upgrade thing -- AA really needs to fix this.

I called Business Extra and the agent had no clue, she asked her help desk who said they "took out a line" and told me to try checking in again, but still no dice. Pax will now have to get to the airport counter by 7:45am for an 8:30am flight rather than strolling up to the gate

I mentioned that this was a semi-known glitch but agent said she hadn't heard of it.