Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Mar 12, 2019, 11:26 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: yyznomad
Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canadas safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: What is Air Canada doing to reschedule customers?. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montral), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. Johns-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. Johns-London on March 13
AC823London-St. Johns on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers patience.

Air Canada will provide updates as more information becomes available.
Print Wikipost

Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Jun 4, 2019, 4:31 pm
  #811  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,281
And another weekly PDF timetable updated now eff. June 13 to September 15, 2019

Originally Posted by yyznomad
And another weekly PDF timetable updated now eff. June 6 to September 8, 2019
https://services.aircanada.com/porta...ABC975DFD72085

Wiki updated.

Here's the docdroid version for posterity and comparing against other recent PDF releases.
AC Timetable eff. June 6 to September 8, 2019

And another weekly PDF timetable updated now eff. June 13 to September 15, 2019
https://services.aircanada.com/porta...ABC975DFD72085

Wiki updated.

Here's the docdroid version for posterity and comparing against other recent PDF releases.
AC Timetable eff. June 13 to September 15, 2019
yyznomad is offline  
Old Jun 6, 2019, 7:32 pm
  #812  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,281
Wiki updated with latest ac.com info

Updated wiki with latest May 29, 2019 information from ac.com in addition to minor maintenance... similar to past updates but now extended to flights affected up until September 2, 2019.
yyznomad is offline  
Old Jun 10, 2019, 7:36 pm
  #813  
 
Join Date: Nov 2010
Posts: 32
A321 No business

AC1542 on 06/18


Shows no J class on expertflyer
seat map throws an error

is there J on this bird? Do they have an a321 without it?

or just an error?
ababey is offline  
Old Jun 10, 2019, 7:40 pm
  #814  
 
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,369
Well covered in the forum. AC is receiving A321s from WOW and being placed with rouge. Due to the 737MAX issue they are putting them into service without J class.

Iceland's WOW air sells four A321ceo to Air Canada
ChrisA330 is offline  
Old Jun 11, 2019, 10:44 am
  #815  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,281
And another weekly PDF timetable updated now eff. June 20 to September 22, 2019

Originally Posted by yyznomad
And another weekly PDF timetable updated now eff. June 13 to September 15, 2019
https://services.aircanada.com/portal/rest/timetable/pdf/ac-timetable-en.pdf?locale=en&app_key=AE919FDCC80311DF9BABC975D FD72085

Wiki updated.

Here's the docdroid version for posterity and comparing against other recent PDF releases.
AC Timetable eff. June 13 to September 15, 2019
And another weekly PDF timetable updated now eff. June 20 to September 22, 2019
https://services.aircanada.com/portal/rest/timetable/pdf/ac-timetable-en.pdf?locale=en&app_key=AE919FDCC80311DF9BABC975D FD72085

Wiki updated.

Here's the docdroid version for posterity and comparing against other recent PDF releases.
AC Timetable eff. June 20 to September 22, 2019
yyznomad is offline  
Old Jun 11, 2019, 11:19 am
  #816  
 
Join Date: Mar 2016
Programs: AC SE
Posts: 1,530
Should we take these schedules to mean that AC is not going to bring the 737 back into service until September 22 at the earliest? Or is it possible they’d change this up if, for example, the Max is cleared by fly again on June 30 (or July 15 or whatever)?
TheCanuckian is offline  
Old Jun 11, 2019, 11:25 am
  #817  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,281
Originally Posted by TheCanuckian
Should we take these schedules to mean that AC is not going to bring the 737 back into service until September 22 at the earliest?


Yes, this is what we can assume based on the published wording by AC. (as per the wiki) But if it is brought back earlier, then it is brought back earlier.

Originally Posted by TheCanuckian
Or is it possible they’d change this up if, for example, the Max is cleared by fly again on June 30 (or July 15 or whatever)?
Originally Posted by TheCanuckian
And if AC decides to update their schedule once again to reflect an earlier-than-planned return to service... sure, I guess. \_(ツ)_/
yyznomad is offline  
Old Jun 11, 2019, 5:55 pm
  #818  
 
Join Date: Mar 2016
Programs: AC SE
Posts: 1,530
Do we have any reports yet from people who have flown the Omni 767s between YVR and HNL? Would it be worth starting a new thread for that so it stands out a little more? I see that AC is (apparently) only selling row 17 as extra legroom, but it’s also immediately beside the lavs…
TheCanuckian is offline  
Old Jun 11, 2019, 6:02 pm
  #819  
 
Join Date: Jan 2010
Location: Toronto
Programs: BA Exec Club - Demoted to Bronze and re-promoted to Silver alongside AC Elite 50K (gold) in 2022
Posts: 395
A first for me - booked onto my usual AC 446 1010 departure from YYZ- to YOW next Monday and noticed it's a Jazz CRJ900 - AC 8034. I guess the CRJ900 is a good comparison seat wise - same number of biz seats I think, and 2/2 seating so if the usual E190 becomes available - it's an easy swap. I've had A319, and A320 subbed onto this flight. The 0910 departure has had an A320 put on it monday (to provide the shortfall from my flight?) - sometimes a A319 subs on that flight, but the availability of all fleets must be tight with daily juggling of a diminished fleet being thrashed to the limit. AC maintenance and scheduling must be exhausted keeping all of the balls in the air (sic), with no immediate end in sight. I know the Qatar flights kick in next week, but they need a lucky break. I don't know whether any new AC aircraft were due in by chance and the A220s only arrive in December......
Mikey Mike Mike is offline  
Old Jun 11, 2019, 6:47 pm
  #820  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,281
Originally Posted by TheCanuckian
Do we have any reports yet from people who have flown the Omni 767s between YVR and HNL? Would it be worth starting a new thread for that so it stands out a little more? I see that AC is (apparently) only selling row 17 as extra legroom, but its also immediately beside the lavs
I'll try to get this information organized later this week.
yyznomad is offline  
Old Jun 11, 2019, 9:03 pm
  #821  
 
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,455
Looking at the timetable it appears to show AC8068 and AC8088 from YYJ-YEG. I know the route was operated last year. Other than this timetable I haven't seen any other references to these flights (or been able to find them for sale...)

Nitehawk is offline  
Old Jun 12, 2019, 5:55 am
  #822  
 
Join Date: Mar 2016
Programs: AC SE
Posts: 1,530
Originally Posted by yyznomad
I'll try to get this information organized later this week.
That would be wonderful. Thanks in advance. It seems like it might merit its own thread (though the mods may disagree) since otherwise it will be so deeply buried in one that meanders a lot.
TheCanuckian is offline  
Old Jun 12, 2019, 8:26 am
  #823  
 
Join Date: Sep 2000
Location: OGG, YYC
Programs: AA, AC
Posts: 3,697
Originally Posted by TheCanuckian
Do we have any reports yet from people who have flown the Omni 767s between YVR and HNL? Would it be worth starting a new thread for that so it stands out a little more? I see that AC is (apparently) only selling row 17 as extra legroom, but its also immediately beside the lavs
My wife did OGG-YVR on Omni this week and described it as "awful". Her biggest complaint was seat comfort. She will definitely not consider flying them again.

Cabin crew was a mix of Omni and AC. She thought the Omni FAs were very good. AC FAs were included because Omni's crew don't speak French. Catering was the same as AC - choice of butter chicken or ravioli.
After Burner is offline  
Old Jun 12, 2019, 11:32 am
  #824  
A FlyerTalk Posting Legend
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,661
Originally Posted by After Burner
My wife did OGG-YVR on Omni this week and described it as "awful". Her biggest complaint was seat comfort.
So just like the 7M8 then?
gcashin and Fiordland like this.
canadiancow is offline  
Old Jun 12, 2019, 1:30 pm
  #825  
 
Join Date: Mar 2016
Programs: AC SE
Posts: 1,530
Originally Posted by After Burner
My wife did OGG-YVR on Omni this week and described it as "awful". Her biggest complaint was seat comfort. She will definitely not consider flying them again.

Cabin crew was a mix of Omni and AC. She thought the Omni FAs were very good. AC FAs were included because Omni's crew don't speak French. Catering was the same as AC - choice of butter chicken or ravioli.
Thats not surprising. Im still hopeful that someone will be able to investigate a bit and recommend the least awful seats. Even if theyre all equally uncomfortable, Id rather be uncomfortable with more legroom than with less.
TheCanuckian is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.