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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Mar 12, 2019, 11:26 am
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Last edit by: yyznomad
Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canadas safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: What is Air Canada doing to reschedule customers?. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montral), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. Johns-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. Johns-London on March 13
AC823London-St. Johns on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers patience.

Air Canada will provide updates as more information becomes available.
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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Apr 26, 2019, 12:10 pm
  #661  
 
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & 2MM/Bonvoy Gold/HHonors Diamond
Posts: 4,586
Originally Posted by TheCanuckian
I'm going to need someone who is flying YVR to HNL on those Omni 767s to share some feedback on the best and worst seats. It would be great to know which seats we should pursue and avoid! They appear to have two models of the 767-200, one that has a crew area between business class and economy and one that does not.

If you're interested in photos of the cabin, click on the link, then on Interior Specifications. That'll show a slideshow of the cabin interior.

https://www.oai.aero/fleet?plane=B767-200ER
I have flown Omni when ANZ contracted them out when their 787s had issues. (PER-AKL)

The planes were older and had a musty smell. Food/service, etc was fine. Wasn't anything you would be overly excited for but it was...fine. Now this was not a 767 but I believe an old Emerites A330
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Old Apr 26, 2019, 12:14 pm
  #662  
 
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,369
Originally Posted by lcohen999
I have flown Omni when ANZ contracted them out when their 787s had issues. (PER-AKL)

The planes were older and had a musty smell. Food/service, etc was fine. Wasn't anything you would be overly excited for but it was...fine. Now this was not a 767 but I believe an old Emerites A330
That wasn't Omni, that was Hi-Fly.
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Old Apr 26, 2019, 2:46 pm
  #663  
 
Join Date: May 2005
Location: YYJ
Programs: AC-E50K / WS-P / Hyatt-G
Posts: 257
Omni swap for AP reward J seats...

Originally Posted by sram
In general, if you play your cards right, any status flyers can make this a positive whether you are impacted by the QR or Omni swaps. If one of these flights not meet your needs, do your research call in, and tell them what you want.
How much latitude (pardon the pun) do you think AP might have in rebooking us on another airline?

Background: we (me, wife, daughter) had used AP points to book J seats from OGG-YVR one way on July 24 on the Max8, well before the Max8 "unpleasantness".

Yesterday, with word that AC has pulled the Max8s until at least as early as August 1, we got notice that our AP reward seats were changed. At first, I didn't think much of it, flying Omni didn't really bother me, until I notice s that they bumped our flight from July 24 to July 23. Not wanting to lose a day in Maui, we want to see what AP can do...we presume they can't get us on a flight on the 24th.

I know AC (not AP) has been moving friends of ours affected by the Max grounding to different airlines, I'm wondering if any of you have any insight as to whether AP shares that same flexibility? I'd be happy to fly AS back, and hey, if they can keep us in the premium cabin, so much the better, although I am NOt holding my breath...
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Old Apr 26, 2019, 3:01 pm
  #664  
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Have you tried calling and asking?
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Old Apr 26, 2019, 3:20 pm
  #665  
 
Join Date: May 2005
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Posts: 257
Good question...

Originally Posted by canadiancow
Have you tried calling and asking?
good question, I haven't called yet...I had wanted to be prepared when I called, so that I knew where I stood in advance...

Thanks!
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Old Apr 26, 2019, 4:03 pm
  #666  
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Originally Posted by a4racer


good question, I haven't called yet...I had wanted to be prepared when I called, so that I knew where I stood in advance...
Do your homework first. That is, identify reasonable alternate options before calling. So when they suggest not so good ones, you can come back with "what about..."
sram likes this.
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Old Apr 26, 2019, 6:25 pm
  #667  
 
Join Date: Mar 2007
Location: Toronto
Programs: AC SE100K, Emerald Exec, HHG
Posts: 631
They rebooked me and my wife on united (YYz-DEN-OGG) mid July; One revenue and one AP J ticket. They did try to push us through LAX, but just tell them what you are willing to do. For me, its a 777 lie flat via ORD or DEN. They booked it, no questions asked. You need to have the flights and availability you want at your fingertips.
For me thats an upgrade over a 320 J to YVR and a Max J to OGG; which is what we originally booked back in January.
All it took was the Omni announcement to have me pull the trigger.

Last edited by sram; Apr 26, 2019 at 6:53 pm
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Old Apr 26, 2019, 7:40 pm
  #668  
 
Join Date: Jan 2013
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If i read the press release does the following mean that all flights between YVR - HNL/OGG are operated by Omni or AC could also be operating some flights with Omni in the mix?

"Beginning June 2, Omni Air International will operate flights with one Boeing 767-200ER aircraft between Vancouver and Honolulu and Maui."

Last edited by sxc234; Apr 26, 2019 at 7:57 pm
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Old Apr 26, 2019, 8:07 pm
  #669  
 
Join Date: Mar 2007
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Programs: AC SE100K, Emerald Exec, HHG
Posts: 631
Originally Posted by sxc234
If i read the press release does the following mean that all flights between YVR - HNL/OGG are operated by Omni or AC could also be operating some flights with Omni in the mix?

"Beginning June 2, Omni Air International will operate flights with one Boeing 767-200ER aircraft between Vancouver and Honolulu and Maui."
https://www.aircanada.com/ca/en/aco/...-canada-4.html
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Old Apr 26, 2019, 8:35 pm
  #670  
 
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Hmm...

Originally Posted by sram
They rebooked me and my wife on united (YYz-DEN-OGG) mid July; One revenue and one AP J ticket. They did try to push us through LAX, but just tell them what you are willing to do. For me, its a 777 lie flat via ORD or DEN. They booked it, no questions asked. You need to have the flights and availability you want at your fingertips.
For me thats an upgrade over a 320 J to YVR and a Max J to OGG; which is what we originally booked back in January.
All it took was the Omni announcement to have me pull the trigger.
that does seem like a great outcome for you!

i hope just calling the AP line bears similar fruit! I shall post my experience!
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Old Apr 26, 2019, 8:37 pm
  #671  
 
Join Date: Dec 2002
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My trip to Iceland was Rouge'd. I got a schedule change e-mail. A couple days later a letter with the following:
We are taking measures to ensure we can still carry our customers safely to their destinations. We are pleased to inform you that an alternate arrangement has been made to maintain your travel plans. As such, you will now be flying on Air Canada Rouge* for your upcoming flight from Toronto to Reykjavk.

Here are the options available to you:

Fly with your new scheduled flight (default option).

Rebook on another flight. All change fees and charges will be waived if origin, destination and cabin remain the same and if you rebook within 90 days of the original departure date.

Cancel your flight without penalty for a full refund.


I tried the other airline option.
The only problem, there isn't a lot of PY options to KEF.
I tried SK, but the agent said there wasn't any space available.
I ended up sticking with RV. Changed by dates a bit and added a couple domestic stops.
Overall a good experience. Even if it did include the following couple lines:

Tracon: "How about SK?"
AC: "They are on strike."
Tracon: "In July?"

It all worked out and it sounds like I have the option to make further changes if required.
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Old Apr 26, 2019, 8:48 pm
  #672  
 
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Originally Posted by a4racer

that does seem like a great outcome for you!

i hope just calling the AP line bears similar fruit! I shall post my experience!
my suggestion is, if you are SE call the SE desk or the concierge, not AP. Good luck !
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Old Apr 26, 2019, 9:34 pm
  #673  
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Originally Posted by sram


my suggestion is, if you are SE call the SE desk or the concierge, not AP. Good luck !
I doubt that for a reward that will work. It's very clear that rewards must be dealt with through Aeroplan.
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Old Apr 26, 2019, 9:49 pm
  #674  
 
Join Date: May 2005
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Sadly"..

Originally Posted by sram


my suggestion is, if you are SE call the SE desk or the concierge, not AP. Good luck !
...unfortunately, I am just a lowly e50k Elite, not a SE...
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Old Apr 27, 2019, 4:58 am
  #675  
 
Join Date: Mar 2007
Location: Toronto
Programs: AC SE100K, Emerald Exec, HHG
Posts: 631
Originally Posted by Stranger
I doubt that for a reward that will work. It's very clear that rewards must be dealt with through Aeroplan.
You are correct that you are suppose to follow the process. However, a4racer was not notified of the schedule change, and the change is very severe; it involves an overnight stay. So in this case, AC didn't follow the process, moved his flight to a day earlier, and you will still endure another change in the near future when the Omni 762's get released into the timetable as the flights to OGG and HNL are still showing AC 763 signature class.. This change should not be about the switch from AC metal to Omni metal; This is a general failure of the carrier to notify its passengers of significant schedule changes that will disrupt their travel. In the end, it might not change the result, but I would still start with the 50K line.

Both our tickets were booked via TA's (Mrs sram via AP, mine via BMO Rewards/revenue). It might be a situation of HUCA, but I'd push with the carrier
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