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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Mar 12, 2019, 11:26 am
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Last edit by: yyznomad
Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canadas safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: What is Air Canada doing to reschedule customers?. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montral), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. Johns-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. Johns-London on March 13
AC823London-St. Johns on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers patience.

Air Canada will provide updates as more information becomes available.
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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Apr 11, 2019, 4:20 pm
  #601  
 
Join Date: Apr 2000
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Originally Posted by Toddcan
Maybe this is all answered by "it's too early for your July 2 flight"....
It's too early. They've only announced schedule changes until the end of May. I would not assume anything yet for June or July. I have also been assuming that what they are now showing for May will stick ... hopefully I won't be proved wrong.
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Old Apr 11, 2019, 4:39 pm
  #602  
 
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Originally Posted by canadiancow
I think it's more likely they just haven't bothered cancelling the May flights yet, in case the grounding ends before then.
That's pretty silly. The 2nd flight used to say 737 Max. Someone at Air Canada went in and specifically changed them to A320s. Why would they do that if, as you say, they intend to either operate the flight with a 737 Max or not at all? Changing the plane type would have been a complete waste of time.
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Old Apr 11, 2019, 4:47 pm
  #603  
 
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Originally Posted by kjnangre
That's pretty silly. The 2nd flight used to say 737 Max. Someone at Air Canada went in and specifically changed them to A320s. Why would they do that if, as you say, they intend to either operate the flight with a 737 Max or not at all? Changing the plane type would have been a complete waste of time.
It means they are planning on operating it with a A320.

But the fleet is busy, now busier, and aircraft are heading to the desert. But that serviceable A320 might be needed elsewhere, cancelling a few days in advanced, or day of. Or that A320 might need some percussive maintenance taking longer than a few hours.
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Old Apr 11, 2019, 5:25 pm
  #604  
 
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Originally Posted by RangerNS
It means they are planning on operating it with a A320.

But the fleet is busy, now busier, and aircraft are heading to the desert. But that serviceable A320 might be needed elsewhere, cancelling a few days in advanced, or day of. Or that A320 might need some percussive maintenance taking longer than a few hours.
Ya that's what I said: they are planning to operate the flight using an A320. And yes of course, any flight is subject to unforseen cancellations, especially when the fleet is stretched to the limit, as is it.
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Old Apr 11, 2019, 5:34 pm
  #605  
 
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They also seem to be regularly upgauging AC120 on Thursdays and Fridays ... the last few times when I booked it was on the A320/A321, but on day of theyve put a 773/77P or Dreamliner on that flight. And Im only booking at most 2 weeks out.
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Old Apr 11, 2019, 5:36 pm
  #606  
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That makes sense. I just thought the announcement was until end of May for the one/day. I was wrong. It was end of April.

Originally Posted by yulred


Yeah, it's LH488 on an LH A330. Step up for Y/PY. Step down for J. Seatmap shows 0 F configuration. Think it's 42J.

Heres the email to go with it.

We are taking measures to ensure we can still carry our customers safely to their destinations. Among these initiatives, we have contracted other airlines with the capacity to help re‑accommodate customers on a temporary basis. We are pleased to inform you that an alternate arrangement has been made to maintain your travel plans. As such, please note that your upcoming flight from Frankfurt to Montreal is now scheduled to be operated by Lufthansa.* You will automatically receive a separate email with your new flight information.

Here are the options available to you:

Fly with your new scheduled flight (default option).

Rebook on another flight. All change fees and charges will be waived if origin, destination and cabin remain the same and if you rebook within 60 days of the original departure date.

Cancel your flight without penalty for a full refund
That would be annoying if you were planning to eUp or accumulate MM-eligible miles. But I guess you could rebook through YYZ, likely getting a higher fare class.
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Old Apr 11, 2019, 6:17 pm
  #607  
 
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Originally Posted by canadiancow
That makes sense. I just thought the announcement was until end of May for the one/day. I was wrong. It was end of April.



That would be annoying if you were planning to eUp or accumulate MM-eligible miles. But I guess you could rebook through YYZ, likely getting a higher fare class.
Meant to add this:

Please note that redemption bookings will be covered under Lufthansa General Terms and Conditions of Carriage for Passengers and Baggage, while all the others will be covered under the Air Canada International Tariff.

Members of Aeroplan and our partner frequent flyer programs will continue to be eligible to earn miles on this flight, subject to the type of fare being purchased and accumulation policies of Lufthansa.

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Old Apr 11, 2019, 6:24 pm
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Originally Posted by RatherBeInYOW
...they just suffer from the old IFE system.
for this reason alone they should not be calling the 763/333 service Signature Class.

Id rather they had mainscreen HDTV than the XM seat backs.
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Old Apr 11, 2019, 8:49 pm
  #609  
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delete

Last edited by skybluesea; Dec 30, 2020 at 9:58 pm
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Old Apr 14, 2019, 7:34 pm
  #610  
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Another PDF timetable updated now eff. April 18 to July 21, 2019

Another PDF timetable updated now eff. April 18 to July 21, 2019. Wiki updated to reflect this.

https://services.aircanada.com/portal/rest/timetable/pdf/ac-timetable-en.pdf?locale=en&app_key=AE919FDCC80311DF9BABC975D FD72085

docdroid link for posterity: https://docdro.id/05mzpBf
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Old Apr 14, 2019, 8:27 pm
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Originally Posted by yyznomad
Another PDF timetable updated now eff. April 18 to July 21, 2019. Wiki updated to reflect this.

https://services.aircanada.com/porta...ABC975DFD72085

docdroid link for posterity: https://docdro.id/05mzpBf
Interesting that the 7M8 is not included in the "Our Fleet" section of the timetable.
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Old Apr 14, 2019, 8:48 pm
  #612  
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Originally Posted by marke190
Interesting that the 7M8 is not included in the "Our Fleet" section of the timetable.
It's been removed from the pdf timetables released since late march... but it still appears on the fleet pages of NAVI!
marke190 likes this.
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Old Apr 14, 2019, 9:02 pm
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Originally Posted by yyznomad
It's been removed from the pdf timetables released since late march... but it still appears on the fleet pages of NAVI!
It's showing on this pdf timetable just for YHZ/YYT-LHR
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Old Apr 14, 2019, 9:06 pm
  #614  
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Originally Posted by marke190
It's showing on this pdf timetable just for YHZ/YYT-LHR
I meant the pdf timetable fleet page as I thought that's what we were discussing.

But yes, the latest pdf timetable also shows 7M8 for even YYZLHR starting early July, atm.
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Old Apr 15, 2019, 11:09 am
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Originally Posted by marke190
It's showing on this pdf timetable just for YHZ/YYT-LHR
Also for at least a few other flights (AC311 YUL-YVR) in July
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