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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Mar 12, 2019, 11:26 am
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Last edit by: yyznomad
Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canada’s safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: “What is Air Canada doing to reschedule customers?”. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montréal), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. John’s-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. John’s-London on March 13
AC823London-St. John’s on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers’ patience.

Air Canada will provide updates as more information becomes available.
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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Mar 20, 2019, 3:55 pm
  #526  
 
Join Date: Apr 2016
Posts: 648
Originally Posted by Happy
Thanks for the link.

The flight YEG-YYZ AC 172 seems to have scheduled all over the place between no and June, but I could not find the critical period to us, that is after May 3rd. It basically ends on that date...

Our May 10 flight still shows on AC site as intact but based on the timetable that is not possible. The subsequent flight AC174 departs one hour later still shows 7MX, and with frequency of 3 only between May 1st and 29. Does that mean Only Wed has flight?

Could some experts kindly interpret the info below as being AC172 no longer available after May 3rd?

Yesterday when I checked AC site YVR-YYZ, it does not show this connection, but individual segment still is being sold on AC site. All connections seem to be thru YYC except one from from YYJ and AC 174 being the only one from YEG.
But the schedule shows only Wed? and still a 7MX.

1600 2144 AC 172 320 45 0
From: MAY 01-MAY 03
Including: MAY 01
1610 2150 AC 172 320 7 0
End: MAR 31
1625 2205 AC 172 763 45 0
End: MAR 29
1745 2333 AC 174 7M8 3 0
From: MAY 01-MAY 29
Did you check the online schedule (https://www.aircanada.com/ca/en/aco/...schedules.html)? On May 10th, I'm seeing AC 172 as scheduled for departure at 1600, arriving at 2148 on an A320-200. For my own flights, AC has 3 different things going on, the online schedule is showing one thing, the PDF something else, and their online booking tool a third variation.

I'll suggest that you continue to monitor your booking, but UA / AC won't do anything until your flight officially gets cancelled or a schedule change occurs.
zappy312 is offline  
Old Mar 20, 2019, 4:22 pm
  #527  
 
Join Date: Apr 2000
Posts: 3,142
Originally Posted by BrotherBranwell
Posted this earlier but it seems to have been deleted. (Mods - I haven't posted here for many years so if I'm doing something wrong please let me know). The AC 737MAX announcement said that 868 was going to be moved to the evening - but it is still for sale at 9AM on the AC website through April. Anyone have any insight as if it isn't going to be a daytime flight in April I'll book another route and carrier.
I would believe the announcement, not the schedule. I'm wondering what will happen in May and June.
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Old Mar 20, 2019, 4:57 pm
  #528  
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Originally Posted by zappy312
Did you check the online schedule (https://www.aircanada.com/ca/en/aco/...schedules.html)? On May 10th, I'm seeing AC 172 as scheduled for departure at 1600, arriving at 2148 on an A320-200. For my own flights, AC has 3 different things going on, the online schedule is showing one thing, the PDF something else, and their online booking tool a third variation.

I'll suggest that you continue to monitor your booking, but UA / AC won't do anything until your flight officially gets cancelled or a schedule change occurs.
The online schedule shows the flight remains operating on May 10, as bookable. However the PDF said otherwise. The 2 things do not agree with each other. I am inclined to believe the published PDF timetable than what is shown online schedule right now. The plane changes to A320-200 so that takes out the reason I could use with UA.

Our reservation shows intact on AC site, and of course reflects the same on UA site.

Another oddity is, if you search YVR-YYZ, this connection thru YEG on AC172 would not show up since yesterday, despite per individual segment, i.e. YVR-YEG, YEG-YYZ, they show up.

Strangely, on UA site the same routing on same flights of ours, are bookable despite they do not show on AC site.

This is odd to me. Why would UA can book an award on routing with flights that you cannot find the same showing on AC site? Does not make any sense.

Right now AC only shows a much later departure from YVR connected at YEG on AC 174 to arrive YYZ almost 1am the next morning. AC 172 is no show in 1 stop connection YVR-XXX-YYZ.

My suspicion is, the YEG-YYZ AC 172 no longer exists therefore not being used as the YVR-YEG-YYZ booking.

Yesterday when a UA rep tried hard to help me thru the AC liason to no avail, she put in notes in the reservation that I can cancel it with fee waived.

But now the aircraft is changed to A320-200, and the online schedule remains intact, I agree with you, UA would not do a thing as the premise has changed

Should have taken the rep's offer to cancel it yesterday and then rebook May 11 direct flight which would force us to stay one night at Vancouver, but is still better than the current uncertainty that drags on given we will leave for Japan 2.5 weeks from now. SIGH.

Last edited by Happy; Mar 20, 2019 at 5:32 pm
Happy is offline  
Old Mar 20, 2019, 11:46 pm
  #529  
 
Join Date: Mar 2015
Location: YVR
Posts: 1,092
Originally Posted by RangerNS
Spot checking EF for next Wednesday and Thursday doesn't have direct flights. It does turn up connections, via LAX on UA. Again spot checking a few fare bases, the routing rules have via LAX or SFO allowed, but no apparent inter-island hops.

They may be in a generous mood, getting things sorted out. HA & AC do interline, so its finding an agent willing to make things obviously better for everyone and not follow the fare rules.
Just an update, if anyone is in the same situation.

Managed to finally get through to AC.
Agent at first offered option to do KOA-SEA-YVR on DL, which was a surprise.

After I suggested looking at routing through HNL/OGG, agent had no trouble putting me on HA inter-island connection.
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Old Mar 21, 2019, 1:26 am
  #530  
 
Join Date: Mar 2007
Posts: 1
Hi - I'm booked on AC540 on April 21 leaving Seattle to Toronto at 750am
The announcement says this will be re-timed to the evening, and the online schedule agrees giving new time of 950pm
However my booking has not changed, the pdf schedule says 750am, the flight is still on sale with 750am departure, and through Facebook a rep says the flight will still depart at 750am.

Question is ... who's right? I need to get to Toronto by afternoon so if rescheduled I'd want to rebook with United.
Thanks
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Old Mar 21, 2019, 9:38 am
  #531  
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Originally Posted by szjl28
Hi - I'm booked on AC540 on April 21 leaving Seattle to Toronto at 750am
The announcement says this will be re-timed to the evening, and the online schedule agrees giving new time of 950pm
However my booking has not changed, the pdf schedule says 750am, the flight is still on sale with 750am departure, and through Facebook a rep says the flight will still depart at 750am.

Question is ... who's right? I need to get to Toronto by afternoon so if rescheduled I'd want to rebook with United.
Thanks
just out of curiosity what does it say when you view your itinerary on Ac.com? Or is that what you meant by "booking has not changed"?
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Old Mar 21, 2019, 1:37 pm
  #532  
 
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I've got YVR-KOA-YVR booking coming up as well.

They have told me that they will rebook on HA, DL, or AS so long as there is a AC leg in the journey, so I'm looking at connections through HNL and SEA.

I would prefer the WS direct flights, but they won't rebook on WS. They offered me a full refund if I wanted to book on WS.
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Old Mar 21, 2019, 2:24 pm
  #533  
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Originally Posted by tote
I've got YVR-KOA-YVR booking coming up as well.

They have told me that they will rebook on HA, DL, or AS so long as there is a AC leg in the journey, so I'm looking at connections through HNL and SEA.

I would prefer the WS direct flights, but they won't rebook on WS. They offered me a full refund if I wanted to book on WS.
AC probably views WS as more of a competitor. Do they interline with each other?
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Old Mar 21, 2019, 2:49 pm
  #534  
 
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They do in limited circumstances eg On My Way.
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Old Mar 21, 2019, 2:56 pm
  #535  
 
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Originally Posted by tote
They have told me that they will rebook on HA, DL, or AS so long as there is a AC leg in the journey, so I'm looking at connections through HNL and SEA.
You can read so much into this willingness to rebook on any and other carrier. I suspect they are building a big fat file of monetary damages and all these flights go into the file. They aren't paying - Boeing will be!
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Old Mar 21, 2019, 3:11 pm
  #536  
 
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Originally Posted by MSPeconomist
AC probably views WS as more of a competitor. Do they interline with each other?
They don't. Neither can either "ISSUE TICKETS INCLUDING" or "CHECK BAGGAGE TO". And neither AC or WS can do either to Porter, for that matter.

It isn't so much that AC sees WS (or PD) as competitors as irrelevant bit players. AC interlines with both AA and DL, and obviously UA. You'd have to ask WS what their problem is, but I suspect they still see themselves as a feisty little upstart who doesn't need to be a real airline.
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Old Mar 21, 2019, 5:56 pm
  #537  
 
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Originally Posted by RangerNS
They don't. Neither can either "ISSUE TICKETS INCLUDING" or "CHECK BAGGAGE TO". And neither AC or WS can do either to Porter, for that matter.

It isn't so much that AC sees WS (or PD) as competitors as irrelevant bit players. AC interlines with both AA and DL, and obviously UA. You'd have to ask WS what their problem is, but I suspect they still see themselves as a feisty little upstart who doesn't need to be a real airline.
AC and WS don’t interline because they don’t want to. Plane and simple. There is no technical limitation that would prevent it as WS uses Sabre and interlines with other carriers.

That being said, AC can rebook you on WS. But they have to do it via GDS and issue a WS ticket (essentially buying the ticket for you). So they generally prefer not to do this.
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Old Mar 21, 2019, 7:17 pm
  #538  
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AC updated their page Air Canada Responds to Transport Canada’s Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

I've updated the wiki but also posting in the thread.

https://www.aircanada.com/ca/en/aco/...e-closure.html


March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance


In compliance with Transport Canada’s safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: “What is Air Canada doing to reschedule customers?”. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.

We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.

Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on Facebook. or Twitter.

*********

There are tabs for each of these questions:

Questions and Answers

About our Efforts to Assist Our Customers

What is Air Canada doing to reschedule customers?
What should I do right now?
I’ve been rebooked on an Air Transat flight. Where should I go?
I was scheduled to fly on a Boeing 737 MAX. Does that mean my flight is cancelled?
How will I know if my flight is cancelled or delayed?
Can I change my reservation to fly on a different aircraft?
Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?

About Air Canada's 737 MAX Fleet

How long will the Boeing 737 MAX aircraft be grounded?
How many Boeing 737 MAX aircraft does Air Canada have?
Where do the Boeing 737 MAX aircraft fly to?
How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
24left is offline  
Old Mar 21, 2019, 9:29 pm
  #539  
 
Join Date: May 2012
Location: YYZ-YYC
Programs: AC50K, OZ*G
Posts: 281
So I need to fly back from Toronto to Calgary on the 31st (Sunday) and basically only business class is available - and at $3,200 o/w... Cheapest 1 stop with travel time of 16 hours is $900... Geez.
WannabeSE is offline  
Old Mar 21, 2019, 10:37 pm
  #540  
 
Join Date: Mar 2002
Location: YYJ
Posts: 4,205
Originally Posted by eugeneo1
So I need to fly back from Toronto to Calgary on the 31st (Sunday) and basically only business class is available - and at $3,200 o/w... Cheapest 1 stop with travel time of 16 hours is $900... Geez.
Westjet's full too. Swallow your pride and take Flair via YWG? Or a nonstop from Kitchener on Westjet.
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cedric is offline  

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