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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Mar 12, 2019, 11:26 am
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Last edit by: yyznomad
Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canadas safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: What is Air Canada doing to reschedule customers?. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montral), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. Johns-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. Johns-London on March 13
AC823London-St. Johns on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers patience.

Air Canada will provide updates as more information becomes available.
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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Apr 27, 2019, 7:26 am
  #676  
 
Join Date: Jan 2013
Location: YYZ
Posts: 390
We're booked in July to OGG coming from YYZ on an AP award. I am stopping in YVR to visit on the way so nothing i can do about the Omni flight to OGG. However my original flight from OGG back to YVR was on a Wednesday which in the latest schedule has been cancelled. I called AP since they bumped me to the Thursday flight instead however my connecting flight back to YYZ was going to be a missed. The agent mentioned that if i wanted to keep the Wed departure they would have to look at United, i don't know if this meant a revenue fare or award, but staying in Maui for an additional night wasn't a bad idea so I kept the Thursday AC schedule but wanted to be on a 777 from YVR to YYZ, the only option was a revenue ticket which they gladly did for me.

I believe we're going to suck it up on the Omni flights, that was our trade off for an extra day in Maui. I have no status with AC and i called into the AP line. So my advice is to do your research as [MENTION=133150]sram[/MENTION] mentioned and be ready to feed flight info to the agent (AC or United). Because my flight was cancelled on my original departure date i think they were willing to go the United route but merely switching because of Omni i don't believe will fly with AP. Hope this helps someone.
sxc234 is offline  
Old Apr 27, 2019, 8:03 am
  #677  
 
Join Date: Mar 2007
Location: Toronto
Programs: AC SE100K, Emerald Exec, HHG
Posts: 631
Just a quick update on the HNL/OGG Omni situation. I was talking to AC this morning. From what they tell me you can get off the Omni flights without penalty or get a full refund. They have setup side agreements with HA and AS to handle rebookings <-- I'm not aware any public announcement about that. I was also told that UA is starting to clamp down on rebookings via AC. what seemed to be easy yesterday, is harder today, and might be impossible tomorrow. One of the more experienced posters here might be able to comment, but what is developing is just becuase you see J=9 on a UA flight from HNL or OGG doesn't mean AC can rebook you on the flight.
sram is offline  
Old Apr 27, 2019, 8:06 am
  #678  
 
Join Date: Jan 2013
Location: YYZ
Posts: 390
Originally Posted by sram
Just a quick update on the HNL/OGG Omni situation. I was talking to AC this morning. From what they tell me you can get off the Omni flights without penalty or get a full refund. They have setup side agreements with HA and AS to handle rebookings <-- I'm not aware any public announcement about that. I was also told that UA is starting to clamp down on rebookings via AC. what seemed to be easy yesterday, is harder today, and might be impossible tomorrow. One of the more experienced posters here might be able to comment, but what is developing is just becuase you see J=9 on a UA flight from HNL or OGG doesn't mean AC can rebook you on the flight.
If true, I assume this is for AC Revenue pax and not AP awards, don't think you will get much sympathy from AP agents.
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Old Apr 27, 2019, 8:22 am
  #679  
 
Join Date: Mar 2007
Location: Toronto
Programs: AC SE100K, Emerald Exec, HHG
Posts: 631
Originally Posted by sxc234
If true, I assume this is for AC Revenue pax and not AP awards, don't think you will get much sympathy from AP agents.
the website clearly states you can change offf the Omni flight without penalty inclusive of Aeroplan tickets. Given the only AC option is Omni, its implied you can rebook on another airline. The issue is ever decreasing availability. Most agents are not aware of the Omni link above, you need to reference it and explain your logic. If AC didnt want to allow AP rebooking they would not have included the reference on the webpage.

if you can switch to a HA J flight with lie flat, I think thats still a better option than Omni. AS J, not so much.
sram is offline  
Old Apr 27, 2019, 11:41 am
  #680  
 
Join Date: Mar 2016
Programs: AC SE
Posts: 1,534
Originally Posted by sram
Just a quick update on the HNL/OGG Omni situation. I was talking to AC this morning. From what they tell me you can get off the Omni flights without penalty or get a full refund. They have setup side agreements with HA and AS to handle rebookings <-- I'm not aware any public announcement about that. I was also told that UA is starting to clamp down on rebookings via AC. what seemed to be easy yesterday, is harder today, and might be impossible tomorrow. One of the more experienced posters here might be able to comment, but what is developing is just becuase you see J=9 on a UA flight from HNL or OGG doesn't mean AC can rebook you on the flight.
Would those flights accumulate AQM and AQD?
TheCanuckian is offline  
Old Apr 27, 2019, 12:02 pm
  #681  
 
Join Date: May 2005
Location: YYJ
Programs: AC-E50K / WS-P / Hyatt-G
Posts: 257
Update and some info for the group!

Originally Posted by a4racer

that does seem like a great outcome for you!

i hope just calling the AP line bears similar fruit! I shall post my experience!
Started by calling 50k line, got through after thirty minutes. The AC agent said that, even though it was an AP booking, they could help if the flight was within twenty four hours. As it wasn't, they forwarded me to AP, or at least they tried to. Unfortunately got disconnected, but called AP directly, and got connected without any wait at all!

I learned that AP while formerly able to rebook on other airlines, that window has since closed. They can now only rebook on SA airlines, and in accordance with reward availability. They did offer to fly us United via LAX, but we decided to just take the extra day in Maui, and fly home on the 25th (the day after we had originally intended to fly home).

The AP agent said that the HNL and OGG flights are still loading in the system as 767 in AC mainline metal, so we were assigned the original herringbone pods. I didn't tell my wife, since I'm sure the seatmap will revert to OAI at some point in the near future. But, we did get our J seats, whether it is on OAI metal, which is likely (767-200, 2/2/2), or on the old mainline metal (767-300, 1/1/1).

just thought some of the above might be helpful to others, especially in these transititory times...!

Last edited by a4racer; Apr 27, 2019 at 12:07 pm Reason: Clarity
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Old Apr 27, 2019, 4:06 pm
  #682  
 
Join Date: Feb 2013
Posts: 259
I just got rescheduled on my YVR-HNL-YVR flights that were previously on a 737Max.

My original flights were:
Tues July 2: YVR-HNL
Tues July 23: HNL-YVR

They bumped my July 2nd flight to Wednesday July 3 on a 767-300ER (AC 519 operated by Air Canada).
They bumped my July 23rd flight to Monday July 22 on 767-300 ER (AC 518 operated by Air Canada)

This took off 2 days from my vacation, but that ends up being OK for me, since Hawaii is a waypoint for us heading to other islands. I ended up moving my YYZ-YVR flights to the same day as the Hawaiian leg(they left those on the original dates).

At the end of the day, I have layflats on all 4 legs where I had them only on 1 previously (the last YVR -YYZ was on a 321, but now on a 789). They did offer to move my flights to the day later on the return, but that didn't work out with my schedule.
Toddcan is offline  
Old Apr 27, 2019, 4:30 pm
  #683  
 
Join Date: Mar 2007
Location: Toronto
Programs: AC SE100K, Emerald Exec, HHG
Posts: 631
Originally Posted by Toddcan
I just got rescheduled on my YVR-HNL-YVR flights that were previously on a 737Max.

My original flights were:
Tues July 2: YVR-HNL
Tues July 23: HNL-YVR

They bumped my July 2nd flight to Wednesday July 3 on a 767-300ER (AC 519 operated by Air Canada).
They bumped my July 23rd flight to Monday July 22 on 767-300 ER (AC 518 operated by Air Canada)

This took off 2 days from my vacation, but that ends up being OK for me, since Hawaii is a waypoint for us heading to other islands. I ended up moving my YYZ-YVR flights to the same day as the Hawaiian leg(they left those on the original dates).

At the end of the day, I have layflats on all 4 legs where I had them only on 1 previously (the last YVR -YYZ was on a 321, but now on a 789). They did offer to move my flights to the day later on the return, but that didn't work out with my schedule.
those AC518/519 flights will be replaced with the Omni charter AC2410/2411 replacement flights. The schedule will be updated in the next few weeks. Unfortunately, you will not be iie flats.
sram is offline  
Old Apr 27, 2019, 4:59 pm
  #684  
 
Join Date: Jul 2016
Programs: Chase, United
Posts: 413
Interesting: I'm heading YUL-LAX on July 2, still scheduled on 7M8. AC shows all the nonstops that day on 7M8. So does expertflyer. United Mileageplus, however, shows two flights with award tickets, both listed as A320s?
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Old Apr 27, 2019, 5:16 pm
  #685  
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Join Date: Feb 2004
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Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,281
Taking a deeper dive into the latest PDF timetable(s), there are what seems to be many errors/discrepancies /anomalies even with it being the 5th iteration in almost as many weeks.
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yyznomad is offline  
Old Apr 27, 2019, 6:55 pm
  #686  
 
Join Date: Mar 2002
Location: YYJ
Posts: 4,187
Originally Posted by yyznomad
Taking a deeper dive into the latest PDF timetable(s), there are what seems to be many errors/discrepancies /anomalies even with it being the 5th iteration in almost as many weeks.
The PDF timetable has been extremely inaccurate through this whole process. I'm not sure why people keep posting the updated versions here since there is very little value.
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Old Apr 28, 2019, 2:06 am
  #687  
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Posts: 35,281
Originally Posted by cedric
The PDF timetable has been extremely inaccurate through this whole process. I'm not sure why people keep posting the updated versions here since there is very little value.
Since I'm posting the updates and updating the wiki, I'll go out on a (short) limb and assume you're targeting me.
I am only being the messenger and have no ill will. Perhaps maybe AC will eventually post a more "legit" schedule?
Shame on me for attempting to contribute to this forum. \_(ツ)_/
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Old Apr 28, 2019, 4:37 am
  #688  
 
Join Date: Mar 2002
Location: YYJ
Posts: 4,187
Originally Posted by yyznomad


Since I'm posting the updates and updating the wiki, I'll go out on a (short) limb and assume you're targeting me.
I am only being the messenger and have no ill will. Perhaps maybe AC will eventually post a more "legit" schedule?
Shame on me for attempting to contribute to this forum. \_(ツ)_/
Mostly targeting AC for continually releasing an incomplete/incorrect timetable
cedric is offline  
Old Apr 28, 2019, 5:09 am
  #689  
 
Join Date: Feb 2013
Posts: 259
Originally Posted by sram


those AC518/519 flights will be replaced with the Omni charter AC2410/2411 replacement flights. The schedule will be updated in the next few weeks. Unfortunately, you will not be iie flats.
Oh well, after reading the Omni posts, I thought that might happen. Do you think this would be different if I tried to reschedule to a different day? Or will the Omni charter be used daily, on every old 7M8 flight?

Edit: I found an AC explanation of the changes. I appreciate the clarification. Too good to be true But, I never had lay flats in the Max anyways.
https://www.aircanada.com/ca/en/aco/...-canada-4.html

Last edited by Toddcan; Apr 28, 2019 at 6:26 am Reason: Link Found
Toddcan is offline  
Old Apr 28, 2019, 6:39 am
  #690  
 
Join Date: Feb 2013
Posts: 259
Opinions/direction please...

We've been to HNL twice on AP miles, and every time, we've been fortunate to find UA layflat availability (from IAD, EWR, ORD, IAH, or DEN - but our luck was with IAD) to HNL. But.. they have not been opening up those lay flats until just a few weeks before departure. It's a tedious and risky process, but we've found luck in securing seats. We book with AC, and then switch to UA close to departure.

But, with this 7M8 issue, being replaced my OAI, I wonder if there are any extra allowances for rescheduling? Meaning - would it be any easier to grab a UA layflat this far out (We fly in July). I suspect this has nothing to do with AP agents, and everything to do with UA opening up the seats? UA doesn't care that AC is scrambling to reschedule affected 7M8 pax is my guess.

Just trying to review all options.
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