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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Mar 12, 2019, 11:26 am
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Last edit by: yyznomad
Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canadaís safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: ďWhat is Air Canada doing to reschedule customers?Ē. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montrťal), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. Johnís-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. Johnís-London on March 13
AC823London-St. Johnís on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customersí patience.

Air Canada will provide updates as more information becomes available.
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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Jun 13, 2019, 1:27 pm
  #826  
 
Join Date: Sep 2000
Location: OGG, YYC
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Originally Posted by TheCanuckian
Thatís not surprising. Iím still hopeful that someone will be able to investigate a bit and recommend the least awful seats. Even if theyíre all equally uncomfortable, Iíd rather be uncomfortable with more legroom than with less.
Seats 1A and 1C have unlimited legroom. The nearest obstruction forward of those seats is the cockpit door.

More details Ö
  • There is very limited overhead space for luggage
  • No cavity under the seat in front so impossible to stretch your legs or stow anything there
  • Virtually no seat recline
  • Entertainment is a tiny screen that comes out of the armrest. Most of them didn't work
  • People struggled with getting out their tray tables
  • PA system barely worked. Announcements completely inaudible
This is in the cabin they sell as J. I can only imagine how bad it is in the back.

Originally Posted by canadiancow
So just like the 7M8 then?
I'm no fan of the 7M8 but it might seem like a luxury ride compared with the Omni experience. Also worth noting is that the 7M8 flights were to be daily. That has been reduced to 3 (?) flights weekly.
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Old Jun 20, 2019, 4:06 pm
  #827  
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And another weekly PDF timetable updated now eff. June 27 to September 29, 2019

Originally Posted by yyznomad
And another weekly PDF timetable updated now eff. June 20 to September 22, 2019
https://services.aircanada.com/portal/rest/timetable/pdf/ac-timetable-en.pdf?locale=en&app_key=AE919FDCC80311DF9BABC975D FD72085

Wiki updated.

Here's the docdroid version for posterity and comparing against other recent PDF releases.
AC Timetable eff. June 20 to September 22, 2019
And another weekly PDF timetable updated now eff. June 27 to September 29, 2019 (sorry, was a couple days late in posting this)
https://services.aircanada.com/portal/rest/timetable/pdf/ac-timetable-en.pdf?locale=en&app_key=AE919FDCC80311DF9BABC975D FD72085

Wiki updated.

Here's the docdroid version for posterity and comparing against other recent PDF releases.
AC Timetable eff. June 27 to September 29, 2019
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Old Jun 21, 2019, 5:36 am
  #828  
 
Join Date: Mar 2016
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It would appear AC is still optimistic about having the MAX available in September. As of now, for example, it seems the Omni 767 is only leased until September 2 at which point they still have the 737 scheduled.
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Old Jun 28, 2019, 2:41 am
  #829  
 
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Originally Posted by TheOnlyWayTo Fly
I'm not so sure you are being illogical. I am nowhere 100% comfortable getting on one of these babies until at least they have been back in service with no incidents for a full year. And I don't know how I'll feel then. As more and more info comes out about the history of this sh**show and the way Boeing has behaved all along and frankly, put profits and shareholder returns ahead of everything else, I am left with a really bad taste in my mouth. Jes sayin'.....
Agreed, but easier said than done. I have a flight scheduled in November to OGG on the Max, if it's certified to fly again... I am booked, accommodation booked, got a decent deal, paid of Business class at a good price, etc... what other option do I have at that point? Probably nothing... Also, the issue is that 90% of the travelers have no clue what plane they're flying on, don't know how to check, which is which and hence airlines could easily get away with putting these back in the air with business as usual!
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Old Jun 28, 2019, 7:12 am
  #830  
 
Join Date: Mar 2016
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Originally Posted by alexbc
Agreed, but easier said than done. I have a flight scheduled in November to OGG on the Max, if it's certified to fly again... I am booked, accommodation booked, got a decent deal, paid of Business class at a good price, etc... what other option do I have at that point? Probably nothing... Also, the issue is that 90% of the travelers have no clue what plane they're flying on, don't know how to check, which is which and hence airlines could easily get away with putting these back in the air with business as usual!
I am in roughly the same position, with my whole family booked to HNL in October. I hate the thought of flying on a MAX in the first few weeks or even months of service. My wife and kids know absolutely nothing of planes or aviation, but they do know that the MAX is a terrible plane that has had multiple crashes, so they are no more eager than I am. And while itís possible that AC offers free changes for people on MAX flights, itís not really relevant when thereís only one flight to a destination.
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Old Jun 28, 2019, 9:29 pm
  #831  
 
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Useful up to date (not) info on the AC website accessed just now here:

"As the return to service date of the 737 MAX is unknown, to provide customers certainty for booking and travel, and for our internal planning purposes, Air Canada has removed 737 MAX aircraft from its schedule until July 1, 2019.
Our plans are flexible to reinstate the 737 MAX into our schedule sooner. This will depend on when government safety notices are lifted and international regulatory jurisdictions accept operations. As always, all decisions will be based on safety."
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Old Jun 28, 2019, 10:01 pm
  #832  
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Originally Posted by tomvancouver
Useful up to date (not) info on the AC website accessed just now here:

"As the return to service date of the 737 MAX is unknown, to provide customers certainty for booking and travel, and for our internal planning purposes, Air Canada has removed 737 MAX aircraft from its schedule until July 1, 2019.
Our plans are flexible to reinstate the 737 MAX into our schedule sooner. This will depend on when government safety notices are lifted and international regulatory jurisdictions accept operations. As always, all decisions will be based on safety."

Don't be silly, it's just the LEFT hand not talking to the RIGHT hand, or AC's proof-reader quit.




AND near the top of the same page:



https://www.aircanada.com/ca/en/aco/...e-closure.html
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Old Jul 1, 2019, 10:38 am
  #833  
 
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BCN to YUL and back again

I am travelling J from BCN to YUL on AC 2403 this Saturday July 6, 2019 and again in September 2019. Apparently it a wet lease form Qatar Airlines due to the issues with the 737 Max. Has anyone flown this route in J recently to give me a heads up about what to expect?
Thanks
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Old Jul 1, 2019, 12:40 pm
  #834  
 
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Originally Posted by alphadawg
I am travelling J from BCN to YUL on AC 2403 this Saturday July 6, 2019 and again in September 2019. Apparently it a wet lease form Qatar Airlines due to the issues with the 737 Max. Has anyone flown this route in J recently to give me a heads up about what to expect?
Thanks
The wet lease is being discussed here: https://www.flyertalk.com/forum/air-...ect-ac-56.html

But I haven't seen anyone post about YUL-BCN yet. I am flying it tomorrow in J, will try and provide an update.
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Old Jul 1, 2019, 5:05 pm
  #835  
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I'm looking at flights to LHR in April 2020 and the cheapest option is routing me through Halifax on the Max 8. Should I book it and then try to get them to switch me to the direct flight from YOW instead?
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Old Jul 1, 2019, 5:09 pm
  #836  
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Originally Posted by mcbg1
I'm looking at flights to LHR in April 2020 and the cheapest option is routing me through Halifax on the Max 8. Should I book it and then try to get them to switch me to the direct flight from YOW instead?
The current communique does not apply to bookings that far in advance, so if you do book it, be prepared for the possibility of actually flying it, or paying any associated change fees to move to another flight.
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Old Jul 1, 2019, 5:52 pm
  #837  
 
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Originally Posted by TheCanuckian


I am in roughly the same position, with my whole family booked to HNL in October. I hate the thought of flying on a MAX in the first few weeks or even months of service. My wife and kids know absolutely nothing of planes or aviation, but they do know that the MAX is a terrible plane that has had multiple crashes, so they are no more eager than I am. And while it’s possible that AC offers free changes for people on MAX flights, it’s not really relevant when there’s only one flight to a destination.
I think it is a stretch to argue that the MAX is a terrible plane. It has had two crashes related to software that interfered with the pilots being able to operate the aircraft safely. It is not going to be certified to fly again until such time as that is corrected and pilots can safely fly the aircraft. The investigation has certainly raised significant issues around how the aircraft was certified and Boeing's communication to the airlines and pilots about the MCAS software. It, like the generations of 737's before it, will likely continue to fly many people for many years to come, once the problems related to the MCAS software are corrected. There is little doubt that the recertification will be under a microscope and Boeing will be held to an appropriate standard regarding that recertification. I would feel very safe flying on a MAX once it is cleared to resume operations (in fact I have a flight YVR-PVR booked at the end of January that is scheduled on a 7M8).
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Old Jul 1, 2019, 6:08 pm
  #838  
 
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Originally Posted by EdmFlyBoi
I think it is a stretch to argue that the MAX is a terrible plane. It has had two crashes related to software that interfered with the pilots being able to operate the aircraft safely. It is not going to be certified to fly again until such time as that is corrected and pilots can safely fly the aircraft. The investigation has certainly raised significant issues around how the aircraft was certified and Boeing's communication to the airlines and pilots about the MCAS software. It, like the generations of 737's before it, will likely continue to fly many people for many years to come, once the problems related to the MCAS software are corrected. There is little doubt that the recertification will be under a microscope and Boeing will be held to an appropriate standard regarding that recertification. I would feel very safe flying on a MAX once it is cleared to resume operations (in fact I have a flight YVR-PVR booked at the end of January that is scheduled on a 7M8).
I donít disagree. My point was merely that my family who knows nothing at all about aviation do have strong feelings about the 737 MAX because of all the news stories around it. They could potentially feel strongly enough about it that they do not want to fly, especially if we happen to be on the first few flights when it returns to service.
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Old Jul 1, 2019, 9:23 pm
  #839  
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Ooooh, collectors' items






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Old Jul 2, 2019, 2:39 am
  #840  
 
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Originally Posted by 24left
Ooooh, collectors' items






If you're on this flight in J please report on the experience! I'm considering whether it's worth trying over normal mainline (for westbound, eastbound rather have a good hard product)
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