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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Mar 12, 2019, 11:26 am
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Last edit by: yyznomad
Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canada’s safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: “What is Air Canada doing to reschedule customers?”. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montréal), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. John’s-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. John’s-London on March 13
AC823London-St. John’s on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers’ patience.

Air Canada will provide updates as more information becomes available.
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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Apr 25, 2019, 10:53 am
  #631  
 
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Originally Posted by sram
CargoJet introduced a YHZ-CGN route last year and runs a daily YHZ - YHM with their newly acquired 767's. Perhaps the capacity is no longer required on AC.
Agree, it seems like the CGN flight has taken all the Europe traffic and the ANC direct is going out full all the time.
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Old Apr 25, 2019, 2:36 pm
  #632  
 
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Mitigations

To mitigate the impact, Air Canada has substituted different aircraft on 737 MAX routes, including flying routes with similar-sized or larger aircraft. To help provide this replacement flying, the carrier has extended leases for three Airbus A320 and three Embraer 190 aircraft which were scheduled to exit the fleet.

Air Canada is also accelerating the in-take of six Airbus A321 aircraft from WOW Air into its fleet. For customer comfort, the first four of these aircraft, despite being less than three years old, are being reconfigured, equipped with Wi-Fi and repainted in Air Canada Rouge livery and will begin entering the fleet in May, a month earlier than scheduled. The remaining two will enter service later.

Working with Other Airlines

The carrier is working with other airlines to provide immediate extra capacity and provide alternative options to customers. Air Canada's Montreal-Frankfurt flight for the month of May will be operated by Star Alliance partner Lufthansa.

Air Canada is now finalizing capacity agreements with other airlines to temporarily operate flights on its behalf, subject to government approvals and conclusion of final documentation. Beginning June 15, Qatar Airways will operate one Airbus A330-200 on daily flights between Montreal and Barcelona and one Airbus A330-200 daily flight between Montreal and Paris. Beginning June 2, Omni Air International will operate flights with one Boeing 767-200ER aircraft between Vancouver and Honolulu and Maui.

Full news release
https://www.newswire.ca/news-release...876555232.html
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Old Apr 25, 2019, 3:51 pm
  #633  
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Originally Posted by WestAust
. Beginning June 15, Qatar Airways will operate one Airbus A330-200 on daily flights between Montreal and Barcelona and one Airbus A330-200 daily flight between Montreal and Paris. Beginning June 2, Omni Air International will operate flights with one Boeing 767-200ER aircraft between Vancouver and Honolulu and Maui.
Wow, quite the upgrade for those YUL BCN/CDG pax!
Wonder if it will be full on QR service/catering, or just the plane.
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Old Apr 25, 2019, 3:58 pm
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Originally Posted by rankourabu
Wow, quite the upgrade for those YUL BCN/CDG pax!
Wonder if it will be full on QR service/catering, or just the plane.
But what about those going YVR-HNL? What kind of carrier is Omni Air?
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Old Apr 25, 2019, 4:09 pm
  #635  
 
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Originally Posted by rankourabu
Wow, quite the upgrade for those YUL BCN/CDG pax!
Wonder if it will be full on QR service/catering, or just the plane.
Especially YUL-BCN, which was previously a Rouge flight. Service will be at AC standard:

If you purchased an Air Canada Premium Rouge ticket, you will be seated in Qatar Airways Business Class and will receive Air Canada Signature Class service, including complimentary meals and bar.
https://www.aircanada.com/ca/en/aco/...-canada-5.html
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Old Apr 25, 2019, 4:12 pm
  #636  
 
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Originally Posted by transportprof
But what about those going YVR-HNL? What kind of carrier is Omni Air?
They are a US-based wet-lease charter carrier. Seats have AVOD and power.

Seat Width: Business – 18.5” Economy – 17.5”
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Old Apr 25, 2019, 4:23 pm
  #637  
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Originally Posted by cedric
Especially YUL-BCN, which was previously a Rouge flight. Service will be at AC standard
As I read it, its a wet lease, so QR crews.
Will QR crews be able to lower their service standards to AC levels?
Will they be embarassed to serve AC catering (especially in Y)?


If you purchased an Air Canada Premium Economy Class ticket, we will contact you directly to offer one of two options:
  • Travel in Premium Economy Class on another Air Canada or partner flight between Montreal and Paris
  • Travel in Economy Class on your original flight and receive a $250 travel voucher for a future flight.
OUCH!
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Old Apr 25, 2019, 4:30 pm
  #638  
 
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Originally Posted by cedric
Especially YUL-BCN, which was previously a Rouge flight. Service will be at AC standard:



https://www.aircanada.com/ca/en/aco/...-canada-5.html
I think what they mean that service will be at AC standard OR BETTER. They aren't going to force the QR crews to act like AC crews
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Old Apr 25, 2019, 5:46 pm
  #639  
 
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Originally Posted by WestAust
Air Canada is also accelerating the in-take of six Airbus A321 aircraft from WOW Air into its fleet. For customer comfort, the first four of these aircraft, despite being less than three years old, are being reconfigured, equipped with Wi-Fi and repainted in Air Canada Rouge livery and will begin entering the fleet in May, a month earlier than scheduled. The remaining two will enter service later.
Looks like they're picking up another 2 A321s from WW.
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Old Apr 25, 2019, 7:50 pm
  #640  
 
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Originally Posted by cedric
They are a US-based wet-lease charter carrier. Seats have AVOD and power.

Seat Width: Business – 18.5” Economy – 17.5”
seems like a downgrade from the Max J product
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Old Apr 25, 2019, 9:20 pm
  #641  
 
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Originally Posted by rankourabu
Wow, quite the upgrade for those YUL BCN/CDG pax!
Wonder if it will be full on QR service/catering, or just the plane.
How is it an “upgrade” for YUL-CDG? I read the reviews and looked at cabin specs for Qatar on the 330. Reminds me of the HD and climbing over the person on the aisle seat. Catering etc will be AC.
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Old Apr 25, 2019, 11:20 pm
  #642  
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delete

Last edited by skybluesea; Dec 28, 2020 at 6:38 pm
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Old Apr 26, 2019, 12:21 am
  #643  
 
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Originally Posted by transportprof
But what about those going YVR-HNL? What kind of carrier is Omni Air?
They do a lot of military charters for the US military.
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Old Apr 26, 2019, 2:55 am
  #644  
 
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Originally Posted by transportprof
But what about those going YVR-HNL? What kind of carrier is Omni Air?
Two threads on the carrier from the WS forum.
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Old Apr 26, 2019, 4:39 am
  #645  
 
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Originally Posted by skybluesea
So how will QR wet lease meet Official Bilingual Policy for Canadian licensed air carriers?

Will Emergency cards in seat back be translated, etc?

and since QR going out of YUL hopefully some AC bright light has picked this up?
According to AC spokeperson in this morning LaPresse, QR will dispatch agent that speak french and english since they have those employees on hand. Also there will be an AC rep on board to insure that service is provided in both languages.
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