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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Mar 12, 2019, 11:26 am
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Last edit by: yyznomad
Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canadas safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: What is Air Canada doing to reschedule customers?. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montral), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. Johns-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. Johns-London on March 13
AC823London-St. Johns on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers patience.

Air Canada will provide updates as more information becomes available.
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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old May 1, 2019, 7:10 am
  #706  
 
Join Date: Mar 2007
Location: Toronto
Programs: AC SE100K, Emerald Exec, HHG
Posts: 631
Originally Posted by Toddcan

So we are now YYZ-ORD-HNL on a 777 with layflats. Mind you, it's the dreaded 2-4-2 layout, but I have secured the 2 at the windows for my DW and I. Same thing on the return. I've done these "pods" on a Qantas flight to Australia, and I found them just fine - except for the lack of arms-length storage. At least we can catch a few hours rest before landing. ORD-HNL is a 8-9 hour flight, so plenty of time to grab some food, movie and a nap.

Thanks for the advice guys - I appreciate the input.
I think that's a good compromise, in fact an upgrade from the previous YYZ-YVR-HNL on the 7M8. I think the only downside might be lounge access if you are not star gold.
sram is offline  
Old May 1, 2019, 7:26 am
  #707  
 
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Originally Posted by Toddcan
Update:
I called AP and said we would like to see if we could book a UA flight to HNL and back (YYZ-HNL), because we were bumped a day late on the outbound, and a day early on the return (losing 2 days of vacation time). I had to be passed to a booking supervisor - not because I was difficult (I was being very painfully polite), but because the original agent saw that there was no available flights through her channels, and that the UA flight would have to be "purchased". The supervisor noticed that there were no J seats available, but there were P seats that they would have to purchase. (I believe I got those codes correct - forgive me if I'm in error) They had no problems purchasing them for me.

So we are now YYZ-ORD-HNL on a 777 with layflats. Mind you, it's the dreaded 2-4-2 layout, but I have secured the 2 at the windows for my DW and I. Same thing on the return. I've done these "pods" on a Qantas flight to Australia, and I found them just fine - except for the lack of arms-length storage. At least we can catch a few hours rest before landing. ORD-HNL is a 8-9 hour flight, so plenty of time to grab some food, movie and a nap.

Thanks for the advice guys - I appreciate the input.
Ive done this itinerary, pre lie flats, though. You might want to inquire about what meals UA now offers so you can be prepared. Its a very long flight. From HNL back to ORD (departing HNL at apx 6 pm) I was surprised to only be offered a snack shortly after take off. It was a salad with some sad chicken. Little if anything pre-landing. This was upfront. Tens hours or so in the air.
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Old May 1, 2019, 8:43 am
  #708  
 
Join Date: Jul 2016
Programs: Chase, United
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So now expertflyer says my July flight is changed to an A319 from a 7M8. But AC website seat selection still shows a 7M8.
zoechow is offline  
Old May 1, 2019, 9:37 am
  #709  
 
Join Date: Mar 2007
Location: Toronto
Programs: AC SE100K, Emerald Exec, HHG
Posts: 631
Originally Posted by Bartolo


Ive done this itinerary, pre lie flats, though. You might want to inquire about what meals UA now offers so you can be prepared. Its a very long flight. From HNL back to ORD (departing HNL at apx 6 pm) I was surprised to only be offered a snack shortly after take off. It was a salad with some sad chicken. Little if anything pre-landing. This was upfront. Tens hours or so in the air.
https://www.united.com/web/en-US/con...st/dining.aspx
sram is offline  
Old May 1, 2019, 11:05 am
  #710  
 
Join Date: Feb 2013
Posts: 259
Originally Posted by sram
I think that's a good compromise, in fact an upgrade from the previous YYZ-YVR-HNL on the 7M8. I think the only downside might be lounge access if you are not star gold.
Absolutely right. I've been burned by this on our past UA flights to HNL. Our time at ORD is less than 2.5 hours in either direction, so it's good. And, this time, I will make sure not to show up at HNL any earlier than I have to.

I'll check into the way home (ORD-YYZ) - I am on an Air Canada flight to Canada - not sure if that means anything for lounge access in ORD.
Toddcan is offline  
Old May 1, 2019, 11:10 am
  #711  
 
Join Date: Jun 2011
Location: Montreal
Posts: 221
Originally Posted by Toddcan
Absolutely right. I've been burned by this on our past UA flights to HNL. Our time at ORD is less than 2.5 hours in either direction, so it's good. And, this time, I will make sure not to show up at HNL any earlier than I have to.

I'll check into the way home (ORD-YYZ) - I am on an Air Canada flight to Canada - not sure if that means anything for lounge access in ORD.
Flying Air Canada will grant you lounge access at ORD
WestAust is offline  
Old May 1, 2019, 12:57 pm
  #712  
 
Join Date: Feb 2013
Posts: 259
Originally Posted by WestAust
Flying Air Canada will grant you lounge access at ORD
I've heard mixed reports on that. Some yes, some no. Typical lounge stuff.
Toddcan is offline  
Old May 2, 2019, 11:31 am
  #713  
 
Join Date: Jul 2016
Programs: Chase, United
Posts: 413
Originally Posted by zoechow
So now expertflyer says my July flight is changed to an A319 from a 7M8. But AC website seat selection still shows a 7M8.
Correction: AC website says "7M8" but shows the seatplan of an AC A319 and allows selection of those seats. Calling in has rep referring to an A319 as well. (And rep is really emphasizing that this plane isn't even made by Boeing.) Strange: you think they'd want to scrub all reference to 7M8. And it can't be any kind of hedging, as I would think there is now zero chance the 7M8 is back in service in early July.
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Old May 2, 2019, 12:15 pm
  #714  
 
Join Date: Apr 2011
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Originally Posted by Toddcan
I've heard mixed reports on that. Some yes, some no. Typical lounge stuff.
i have never been refused (although I am invariably on an upgraded J). I do think they restrict access at peak periods. But that is just a hunch. They also get a lot of people who arent eligible trying to weasel their way in. No idea why ORD is so prone to this but it seems to be.
ridefar is offline  
Old May 2, 2019, 3:25 pm
  #715  
 
Join Date: Apr 2015
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Originally Posted by WestAust
Flying Air Canada will grant you lounge access at ORD
Originally Posted by Toddcan
I've heard mixed reports on that. Some yes, some no. Typical lounge stuff.
United Club access - yes. Polaris Lounge - no.
eigenvector is offline  
Old May 2, 2019, 3:34 pm
  #716  
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Originally Posted by ridefar


i have never been refused (although I am invariably on an upgraded J). I do think they restrict access at peak periods. But that is just a hunch. They also get a lot of people who arent eligible trying to weasel their way in. No idea why ORD is so prone to this but it seems to be.
My understanding is that [MENTION=642758]Toddcan[/MENTION] is referring to non*G J. I could have misunderstood though.
yyznomad is offline  
Old May 2, 2019, 3:34 pm
  #717  
 
Join Date: Jan 2008
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Originally Posted by zoechow
Correction: AC website says "7M8" but shows the seatplan of an AC A319 and allows selection of those seats. Calling in has rep referring to an A319 as well. (And rep is really emphasizing that this plane isn't even made by Boeing.) Strange: you think they'd want to scrub all reference to 7M8. And it can't be any kind of hedging, as I would think there is now zero chance the 7M8 is back in service in early July.
My July flight YUL-SFO also is listed as 7M8 but the seatmap is obviously an A319 (or the shortest Max jet ever built)

Interesting, there are now 3 per day on YUL-SFO in July, all 3 are showing 7M8 but with 3 different seat maps lol
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Last edited by Mountain Explorer; May 2, 2019 at 4:39 pm Reason: typo
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Old May 2, 2019, 3:40 pm
  #718  
 
Join Date: Jan 2010
Posts: 1,345
Originally Posted by zoechow
Correction: AC website says "7M8" but shows the seatplan of an AC A319 and allows selection of those seats. Calling in has rep referring to an A319 as well. (And rep is really emphasizing that this plane isn't even made by Boeing.) Strange: you think they'd want to scrub all reference to 7M8. And it can't be any kind of hedging, as I would think there is now zero chance the 7M8 is back in service in early July.
Same for me on AC777 for July 29. Unfortunately, I lost my exit row aisle seat, since those were previously booked as regular seat on the 7M8. My only two options were a regular 'preferred' aisle seat or the window exit 17A/F. I really like the legroom of row 17, but 6 hours in a plane without restroom access is not going to work. The agent on the phone said that the preferred have an extra 6", but it appears that they only have 4" (the 6" was one of the reasons I declined the exit row ). The booking still shows a 7M8 on my end, but she was unable to even pull up the seat chart for the 7M8 to verify that my old seat was an exit row. I had to beg and plead just to get her to change it.

It really cannot be that difficult to create a program that automatically moves people from one exit row to a comparable exit row for equipment changes. The current system screws over people who pay extra, and it places people who did not opt in during the seat selection into exit rows.

Between the way they are screwing me out of receiving mileage on a PE TATL ticket, and the horrible delays when dealing with the less-than-knowledgeable or helpful CSR's, I really hope that this is my last trip on AC. I am trying to be loyal with *A, but this misery with AC is definitely not worth it.
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Old May 2, 2019, 3:58 pm
  #719  
 
Join Date: Feb 2013
Posts: 259
Originally Posted by yyznomad


My understanding is that [MENTION=642758]Toddcan[/MENTION] is referring to non*G J. I could have misunderstood though.
Correct, I am talking about those booked in business class flying on United domestic (or Canada) with only pleb status in the * family.
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Old May 2, 2019, 4:22 pm
  #720  
 
Join Date: Apr 2011
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Posts: 3,412
Originally Posted by Toddcan
Correct, I am talking about those booked in business class flying on United domestic (or Canada) with only pleb status in the * family.
that is exactly who I think they are filtering out when close to max capacity.
ridefar is offline  

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