Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Mar 12, 2019, 11:26 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: yyznomad
Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canadas safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: What is Air Canada doing to reschedule customers?. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montral), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. Johns-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. Johns-London on March 13
AC823London-St. Johns on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers patience.

Air Canada will provide updates as more information becomes available.
Print Wikipost

Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old May 16, 2019, 6:00 pm
  #781  
 
Join Date: Dec 2006
Location: YEG
Posts: 3,925
More information in this thread starting at post 632:

https://www.flyertalk.com/forum/air-...ect-ac-43.html

Also:
https://www.aircanada.com/ca/en/aco/...-canada-4.html

  • These new scheduled flights are automatically eligible for the accumulation of Aeroplan Miles, Altitude Qualifying Miles and Altitude Qualifying Segments, as well as to mileage or status earning capabilities with any participating program partner, subject to the mileage accumulation policies of Air Canada.
YEG USER is offline  
Old May 16, 2019, 7:03 pm
  #782  
 
Join Date: Apr 2011
Location: YXU
Programs: AC SE100K, National E/E, HH Diamond, IHG Diamond, MB, Avis PC
Posts: 995
Omni is an ACMI airline. The aircraft's description and interior pictures can be found here: https://www.oai.aero/fleet?plane=B767-200ER
To be honest, those seats don't look worse than the 7M8 seats and they look better than Rouge seats.
WildcatYXU is offline  
Old May 16, 2019, 7:15 pm
  #783  
 
Join Date: Nov 2017
Location: Toronto Area
Programs: Air Canada SE100k, UA Platinum, Delta Gold, Marriott Ambassador
Posts: 38
Yeah I agree on the seats, not much else out there as bad as Rouge!
Still on the fence about booking this with ACC
Welshie Touring is offline  
Old May 16, 2019, 7:38 pm
  #784  
 
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Originally Posted by WildcatYXU
Omni is an ACMI airline. The aircraft's description and interior pictures can be found here: https://www.oai.aero/fleet?plane=B767-200ER
To be honest, those seats don't look worse than the 7M8 seats and they look better than Rouge seats.
What does ACMI stand for?
transportprof is offline  
Old May 16, 2019, 7:51 pm
  #785  
 
Join Date: Apr 2011
Location: YXU
Programs: AC SE100K, National E/E, HH Diamond, IHG Diamond, MB, Avis PC
Posts: 995
Originally Posted by transportprof
What does ACMI stand for?
Aircraft, Crew, Maintenance, Insurance. Basically an airline specialized in wet lease. One well known example is Hi-Fly from Portugal.
WildcatYXU is offline  
Old May 17, 2019, 2:56 am
  #786  
 
Join Date: Mar 2007
Location: Toronto
Programs: AC SE100K, Emerald Exec, HHG
Posts: 631
Originally Posted by Welshie Touring
Hi All
After all my years of flying ACC I have a flight to book from YYZ to Honolulu HI, just been having a look at options on line for this flight, the connecting flight from YVR is with Omni International, I have never heard of this airline before and from some brief digging I have done online it looks like a charter flight.
So couple things! Does this collect ACC AQM and AQD and has anyone ever flown this Airline in the past

Any info would be good as I'm a little bit skeptical about it and almost ready to go the UA Route instead
Thank you all!
You option is to fly this route with AC and collect all the AQM and AQD, or call the concierge and be moved to a UA flight and still collect your eligible AQM/AQD. I Think in some cases your UA flight experience might be worse if you are stuck in a A319 to LAX and a 738 to HNL. But in certain cases you might get lucky, via DEN, IAD EWR or ORD with a lie flat. My post is based on my personal experience as we swapped to UA a few weeks back and fly via DEN in the "not so great, but better than this" 777 2-4-2 lie flat.
sram is offline  
Old May 18, 2019, 2:40 am
  #787  
 
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,223
Originally Posted by sram
You option is to fly this route with AC and collect all the AQM and AQD, or call the concierge and be moved to a UA flight and still collect your eligible AQM/AQD. I Think in some cases your UA flight experience might be worse if you are stuck in a A319 to LAX and a 738 to HNL. But in certain cases you might get lucky, via DEN, IAD EWR or ORD with a lie flat. My post is based on my personal experience as we swapped to UA a few weeks back and fly via DEN in the "not so great, but better than this" 777 2-4-2 lie flat.
yyz-iad/ewr-hnl makes for a very comfortable 10hr lie flat seat. Plus it is United's new 767 cabin config direct aisle access.

The 8-across J 777 lieflats plaguing ORD/IAH-HNL are atrocious. (still, however, better than AC Rouge or Omni)
expert7700 is offline  
Old May 19, 2019, 6:06 am
  #788  
 
Join Date: Feb 2013
Posts: 259
Originally Posted by expert7700
yyz-iad/ewr-hnl makes for a very comfortable 10hr lie flat seat. Plus it is United's new 767 cabin config direct aisle access.

The 8-across J 777 lieflats plaguing ORD/IAH-HNL are atrocious. (still, however, better than AC Rouge or Omni)
Good points, but a consideration for me (I was in the same situation) was getting to IAD or EWR from YYZ. The flights to HNL leave from IAD and EWR at 8:50am and 8.35am , respectively, so you need to either fly-in the night before(added cost), or catch a flight with only ~60 minutes or less of connecting time the same morning - this might be OK for some people, but for me - puts this too risky of a very rushed connection - and potentially missed checked luggage. So, I stuck with ORD which leaves at 10:10am, leaving plenty of time to fly in that morning from YYZ. And, like you said, even the middle 4 layflats are better seats than the originally booked 7M8 business class seats.
Toddcan is offline  
Old May 19, 2019, 7:45 am
  #789  
 
Join Date: Apr 2011
Location: CHI
Programs: UA 1K, AZ Exec, MR Titanium, IHG Gold, National Exec
Posts: 3,848
Originally Posted by expert7700
yyz-iad/ewr-hnl makes for a very comfortable 10hr lie flat seat. Plus it is United's new 767 cabin config direct aisle access.

The 8-across J 777 lieflats plaguing ORD/IAH-HNL are atrocious. (still, however, better than AC Rouge or Omni)
EWR/IAD-HNL are operated by a 764, which has the old CO seats, not the new Polaris seats. (i.e. 2-1-2, not 1-2-1) Still, a comfortable ride.
Santander is offline  
Old May 19, 2019, 10:33 am
  #790  
 
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,223
Originally Posted by Santander
EWR/IAD-HNL are operated by a 764, which has the old CO seats, not the new Polaris seats. (i.e. 2-1-2, not 1-2-1) Still, a comfortable ride.
Odd.. Means I must have had a rare fleet substitution last year. Leaps and bounds better than the old 764 set config I was used to (with dumb closets/storage instead of a lav at the front of J cabin)

Guess the YYZ-HNL 789 nonstop starting end of year will.be the best option. Though AA hnl-dfw-yyz was luxurious compared to AC, and no deflated seat on the lieflat longhaul.
expert7700 is offline  
Old May 24, 2019, 6:59 am
  #791  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,281
PDF timetable updated now eff. May 30 to September 1, 2019

Originally Posted by yyznomad
And another weekly PDF timetable updated now eff. May 23 to August 25, 2019
https://services.aircanada.com/portal/rest/timetable/pdf/ac-timetable-en.pdf?locale=en&app_key=AE919FDCC80311DF9BABC975D FD72085

Wiki updated.

Here's the docdroid version for posterity and comparing against other recent PDF releases.
AC Timetable eff. May 23 to Aug 25, 2019
And another weekly PDF timetable updated now eff. May 30 to September 1, 2019 (sorry, was a few days late in posting this)
https://services.aircanada.com/portal/rest/timetable/pdf/ac-timetable-en.pdf?locale=en&app_key=AE919FDCC80311DF9BABC975D FD72085

Wiki updated.

Here's the docdroid version for posterity and comparing against other recent PDF releases.
AC Timetable eff. May 30 to September 1, 2019
tcook052 likes this.
yyznomad is offline  
Old May 24, 2019, 4:34 pm
  #792  
 
Join Date: Feb 2019
Location: ARN
Programs: AC, SK, Marriott
Posts: 1,203
Sorry for the crappy photo, taken at YQG
canadiancow and smallmj like this.
TechnoTourist is online now  
Old May 24, 2019, 5:09 pm
  #793  
 
Join Date: Nov 2011
Location: Canada
Programs: AC E50K (*G), Westjet Gold
Posts: 788
Originally Posted by yyznomad
And another weekly PDF timetable updated now eff. May 30 to September 1, 2019 (sorry, was a few days late in posting this)
https://services.aircanada.com/porta...ABC975DFD72085

Wiki updated.

Here's the docdroid version for posterity and comparing against other recent PDF releases.
AC Timetable eff. May 30 to September 1, 2019
Is this timetable accurate? I'm looking at YEG, and it shows a lot of frequencies ending, but not re-starting.... Based on this timetable, YEG loses service to the following cities entirely:

YMM, YLW, IAH, YOW, YXE
nave888 is offline  
Old May 24, 2019, 7:48 pm
  #794  
 
Join Date: Nov 2015
Location: YOW
Programs: AC 75K
Posts: 583
Originally Posted by nave888
Is this timetable accurate? I'm looking at YEG, and it shows a lot of frequencies ending, but not re-starting.... Based on this timetable, YEG loses service to the following cities entirely:

YMM, YLW, IAH, YOW, YXE
No, there seem to be quite a few inaccuracies with these post-Max timetables. For example it's still showing a 2x daily YYJ-YEG flight that is not bookable on AC.com or Google Flights for the entire summer.
WesternCDN is offline  
Old May 27, 2019, 12:19 pm
  #795  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,281
Originally Posted by nave888
Is this timetable accurate? I'm looking at YEG, and it shows a lot of frequencies ending, but not re-starting.... Based on this timetable, YEG loses service to the following cities entirely:

YMM, YLW, IAH, YOW, YXE
Originally Posted by WesternCDN
No, there seem to be quite a few inaccuracies with these post-Max timetables. For example it's still showing a 2x daily YYJ-YEG flight that is not bookable on AC.com or Google Flights for the entire summer.
Correct, as stated several times upthread, these timetables have been full of mistakes and possible omissions (whether intentional is another thing)

However, just because it may "seem" like an error could actually be true, at least in the short term.
yyznomad is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.