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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Mar 12, 2019, 11:26 am
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Last edit by: yyznomad
Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canadaís safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: ďWhat is Air Canada doing to reschedule customers?Ē. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montrťal), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. Johnís-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. Johnís-London on March 13
AC823London-St. Johnís on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customersí patience.

Air Canada will provide updates as more information becomes available.
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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old May 4, 2019, 8:31 am
  #721  
 
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Originally Posted by ridefar


that is exactly who I think they are filtering out when close to max capacity.
my last experience in the united club in terminal B was pretty miserable. I donít think itís a huge degrading of your J flight to HNL, Iím sure you can substitute the cheese cubes and celery sticks with ranch dressing with a grab and go at Wolfgang pucks
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Old May 7, 2019, 3:51 pm
  #722  
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YULFRA with LH for May

Originally Posted by ABG
Anyone else notice AC874/875 YUL-FRA has been removed as of 1 May for the month and replaced with an extra daily LH service?

I have lots of clients freaking out about upgrades and flight passes now for May
anyone affected who could provide a data point on AC's approach?
Originally Posted by yulred


Yeah, it's LH488 on an LH A330. Step up for Y/PY. Step down for J. Seatmap shows 0 F configuration. Think it's 42J.

Heres the email to go with it.

We are taking measures to ensure we can still carry our customers safely to their destinations. Among these initiatives, we have contracted other airlines with the capacity to help re‑accommodate customers on a temporary basis. We are pleased to inform you that an alternate arrangement has been made to maintain your travel plans. As such, please note that your upcoming flight from Frankfurt to Montreal is now scheduled to be operated by Lufthansa.* You will automatically receive a separate email with your new flight information.

Here are the options available to you:

Fly with your new scheduled flight (default option).

Rebook on another flight. All change fees and charges will be waived if origin, destination and cabin remain the same and if you rebook within 60 days of the original departure date.

Cancel your flight – without penalty – for a full refund

Originally Posted by yulred


Meant to add this:

Please note that redemption bookings will be covered under Lufthansa General Terms and Conditions of Carriage for Passengers and Baggage, while all the others will be covered under the Air Canada International Tariff.

Members of Aeroplanģ and our partner frequent flyer programs will continue to be eligible to earn miles on this flight, subject to the type of fare being purchased and accumulation policies of Lufthansa.


Anyone fly this route yet with the original ticket on AC metal for 874/875 and earning towards AP? At least nobody will be getting deflated seats in May on this route.
[MENTION=295335]yulred[/MENTION] - have your clients flown yet... or did they choose another AC/*A route to get to their destination?
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Old May 7, 2019, 5:13 pm
  #723  
 
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Originally Posted by yyznomad
Anyone fly this route yet with the original ticket on AC metal for 874/875 and earning towards AP? At least nobody will be getting deflated seats in May on this route.
[MENTION=295335]yulred[/MENTION] - have your clients flown yet... or did they choose another AC/*A route to get to their destination?
I'm not a travel agent.

I'll be flying that route later this month. Earning on TK, so I'll be losing 25% (900-1000 miles) on N for that leg. But I prefer LH and I'm not bound by metal requirements. Won't lie; was a little pleased when it was subbed (only flying AC because the regular LH flight departs 4 hrs later I think).
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Old May 7, 2019, 5:23 pm
  #724  
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And another weekly PDF timetable updated now eff. May 16 to August 18, 2019

And another weekly PDF timetable updated now eff. May 16 to August 18, 2019
https://services.aircanada.com/portal/rest/timetable/pdf/ac-timetable-en.pdf?locale=en&app_key=AE919FDCC80311DF9BABC975D FD72085

Wiki updated.

Here's the docdroid version for posterity and comparing against other recent PDF releases.
AC Timetable eff. May 16 to Aug 18, 2019
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Old May 7, 2019, 7:07 pm
  #725  
 
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I noticed on flightradar24 that there were two AC maxes moved on Sunday - FSEQ from Halifax to Windsor, but more signifcantly that GEHY moved from Windsor to Calgary. I don't know whether it was to make space at Windsor, but to move one MAX back to a main base suggested to me, there may be a fix / testing etc due to start soon. I don't know if one of the four bases is the MAX centre of excellence, but they are the first moves since they cleared them all to two locations for storage many weeks ago.

I guess at the moment it's academic in the sense that a return to service is months away, and a restoration of public confidence even further. I can't even imagine how flight and cabin crew will feel about it all when they return to work on the MAX. Personally, I will be steering clear of the type for as long as possible - even if that means I have to fly at times I don't like. At least this Saturday I get to fly the 767 to SFO which I've not done for a while. Funny how the old workhorses (along with the E190s) just keep going. I'm sure it's a big maintenance exercise - especially when they were due to be retired and some checks now may be due where they weren't planned.
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Old May 7, 2019, 7:18 pm
  #726  
 
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Originally Posted by Mikey Mike Mike
I noticed on flightradar24 that there were two AC maxes moved on Sunday - FSEQ from Halifax to Windsor, but more signifcantly that GEHY moved from Windsor to Calgary. I don't know whether it was to make space at Windsor, but to move one MAX back to a main base suggested to me, there may be a fix / testing etc due to start soon. I don't know if one of the four bases is the MAX centre of excellence, but they are the first moves since they cleared them all to two locations for storage many weeks ago.

I guess at the moment it's academic in the sense that a return to service is months away, and a restoration of public confidence even further. I can't even imagine how flight and cabin crew will feel about it all when they return to work on the MAX. Personally, I will be steering clear of the type for as long as possible - even if that means I have to fly at times I don't like. At least this Saturday I get to fly the 767 to SFO which I've not done for a while. Funny how the old workhorses (along with the E190s) just keep going. I'm sure it's a big maintenance exercise - especially when they were due to be retired and some checks now may be due where they weren't planned.
Most likely wifi install or routine maintenance. As you suggest, a "fix" is well in the future
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Old May 8, 2019, 9:17 am
  #727  
 
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For those in the know, what happens to the current Max flight crews? are they furloughed. I assume the pilots previous certifications on A32X and Embraer have long since expired? or not? Given they don't have other 737 generations (like UA, SWA, WJ) in the fleet, are they just told to stay home?
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Old May 8, 2019, 9:34 am
  #728  
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GM: AC to reassign Boeing 737 Max pilots as timing for planeís return remains unclear

Originally Posted by sram
For those in the know, what happens to the current Max flight crews? are they furloughed. I assume the pilots previous certifications on A32X and Embraer have long since expired? or not? Given they don't have other 737 generations (like UA, SWA, WJ) in the fleet, are they just told to stay home?
[MENTION=133150]sram[/MENTION]

GM: AC to reassign Boeing 737 Max pilots as timing for planeís return remains unclear

Originally Posted by G&M
ERIC ATKINS TRANSPORTATION REPORTER

Air Canada says it will redeploy some of its idled 420-odd 737 Max pilots to fly other planes as the grounding of the Boeing plane drags on.

The global fleet of the 737 Max narrow-body planes remains parked as Boeing and aviation authorities work on a software fix and pilot-training procedures after two fatal crashes of the aircraft since October. Boeing has halted deliveries of the planes and slowed production as it makes changes to the automated controls linked to the crashes in Ethiopia and Indonesia that killed a total of 346 people.

Air Canada owns 24 of the 737 Max planes and was due to take delivery of another 12 by June.

Transport Canada grounded the model domestically on March 13, forcing Air Canada and WestJet Airlines Ltd. to scramble to replace much of the lost capacity. Air Canada said on Monday the loss of 20 per cent of its narrow-body fleet that flew as many as 12,000 customers a day meant it had to cancel 1,600 mainline flights, but was able to retain 98-per-cent of its schedule...
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Old May 8, 2019, 9:35 am
  #729  
 
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Originally Posted by sram
For those in the know, what happens to the current Max flight crews? are they furloughed. I assume the pilots previous certifications on A32X and Embraer have long since expired? or not? Given they don't have other 737 generations (like UA, SWA, WJ) in the fleet, are they just told to stay home?
AC is paying them even though there is a clause in the CBA that AC could enact to not pay them. I suspect if AC did this, then the pilots wouldn't be as flexible with the wet lease arrangements being done.

On the quarterly call this week, Calin mentioned they've been spending a lot of time in the Sim...and for pilots that moved from another type within the last 12 months may be moved back to other equipment.
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Old May 8, 2019, 9:43 am
  #730  
 
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Originally Posted by ChrisA330
AC is paying them even though there is a clause in the CBA that AC could enact to not pay them. I suspect if AC did this, then the pilots wouldn't be as flexible with the wet lease arrangements being done.

On the quarterly call this week, Calin mentioned they've been spending a lot of time in the Sim...and for pilots that moved from another type within the last 12 months may be moved back to other equipment.
Paying them is clearly the morally right thing to do IMO. I get that AC is a "victim" here also. But AC can weather this, not every pilot has enough savings to completely lose pay for who knows how long.

Also, by paying them, AC more or less guarantees that they will be available to return to service if/when the time comes (rather than moving on to other jobs)
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Old May 8, 2019, 10:21 am
  #731  
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Originally Posted by downinit
Same for me on AC777 for July 29. Unfortunately, I lost my exit row aisle seat, since those were previously booked as regular seat on the 7M8. My only two options were a regular 'preferred' aisle seat or the window exit 17A/F. I really like the legroom of row 17, but 6 hours in a plane without restroom access is not going to work. The agent on the phone said that the preferred have an extra 6", but it appears that they only have 4" (the 6" was one of the reasons I declined the exit row ). The booking still shows a 7M8 on my end, but she was unable to even pull up the seat chart for the 7M8 to verify that my old seat was an exit row. I had to beg and plead just to get her to change it.

It really cannot be that difficult to create a program that automatically moves people from one exit row to a comparable exit row for equipment changes. The current system screws over people who pay extra, and it places people who did not opt in during the seat selection into exit rows.
it.
There is not a programmer in the world that could write the program you want. It’s impossible to write because you can’t “program” a extra row on the A319. Since when did AC make window seats non washroom access? Really?

Last edited by 5mm; May 8, 2019 at 10:30 am
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Old May 8, 2019, 10:27 am
  #732  
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Originally Posted by kjnangre
Paying them is clearly the morally right thing to do IMO. I get that AC is a "victim" here also. But AC can weather this, not every pilot has enough savings to completely lose pay for who knows how long.

Also, by paying them, AC more or less guarantees that they will be available to return to service if/when the time comes (rather than moving on to other jobs)
Plus, AC will most likely pass the wages of their Max pilots to Boeing.
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Old May 8, 2019, 10:34 am
  #733  
 
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Originally Posted by 5mm
Plus, AC will most likely pass the wages of their Max pilots to Boeing.
I'm not so sure about that. I know of very few products that come with that kind of warranty. Actually, none at all. I suspect Boeing will offer some kind of goodwill gesture (a discount on some future order, perhaps). But I can't think of any legal precedent for AC to claim pilot salaries during the grounding.
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Old May 8, 2019, 11:05 am
  #734  
 
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Originally Posted by ridefar


that is exactly who I think they are filtering out when close to max capacity.
this sounds like a recepie for disaster. Do they walk around the lounge tapping those with lower status on the shoulder saying "hey i know i let you in the lounge earlier but now you have to leave because the lounge is getting busier and i need to accomodate a passenger that gives us more money than you" or do they start turning lower status passengers away at the door despite allowing in a passenger with the same status level just minutes before...
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Old May 8, 2019, 11:09 am
  #735  
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Originally Posted by kjnangre
I'm not so sure about that. I know of very few products that come with that kind of warranty. Actually, none at all. I suspect Boeing will offer some kind of goodwill gesture (a discount on some future order, perhaps). But I can't think of any legal precedent for AC to claim pilot salaries during the grounding.
What about lost revenue?

If they were able to recoup any revenue lost from the grounding, then any expenses (like salaries) would be irrelevant.
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