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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Mar 12, 2019, 11:26 am
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Last edit by: yyznomad
Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canadas safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: What is Air Canada doing to reschedule customers?. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montral), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. Johns-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. Johns-London on March 13
AC823London-St. Johns on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers patience.

Air Canada will provide updates as more information becomes available.
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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Apr 28, 2019, 9:12 am
  #691  
 
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,344
Originally Posted by cedric
The PDF timetable has been extremely inaccurate through this whole process. I'm not sure why people keep posting the updated versions here since there is very little value.
I find that in some cases (for July flights, for example), the PDF timetable gets updated before the flights showing available on the website or actual bookings get updated. So while the PDF timetable can be inaccurate, the website can actually be more inaccurate. The PDF schedule can be helpful as a reference point.
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Old Apr 28, 2019, 1:41 pm
  #692  
 
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Originally Posted by Toddcan
Opinions/direction please...

We've been to HNL twice on AP miles, and every time, we've been fortunate to find UA layflat availability (from IAD, EWR, ORD, IAH, or DEN - but our luck was with IAD) to HNL. But.. they have not been opening up those lay flats until just a few weeks before departure. It's a tedious and risky process, but we've found luck in securing seats. We book with AC, and then switch to UA close to departure.

But, with this 7M8 issue, being replaced my OAI, I wonder if there are any extra allowances for rescheduling? Meaning - would it be any easier to grab a UA layflat this far out (We fly in July). I suspect this has nothing to do with AP agents, and everything to do with UA opening up the seats? UA doesn't care that AC is scrambling to reschedule affected 7M8 pax is my guess.

Just trying to review all options.
Did your schedule change?
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Old Apr 28, 2019, 5:20 pm
  #693  
 
Join Date: Jun 2004
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Originally Posted by ChrisA330
That wasn't Omni, that was Hi-Fly.
Oh right!

I did Omni POS-YYZ years ago.

That was fine...friendly crew no complaints
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Old Apr 28, 2019, 8:21 pm
  #694  
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Originally Posted by cedric
Mostly targeting AC for continually releasing an incomplete/incorrect timetable
Fair enough.

It almost seems like someone is doing a rush job on these or something. Even many of the mileage numbers for city pairs show 0 miles. Some other mileage for city pairs are hundreds to thousands of miles off, when not showing 0 miles!
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Old Apr 29, 2019, 3:38 am
  #695  
 
Join Date: Feb 2013
Posts: 259
Originally Posted by sram
Did your schedule change?
Yes, we were moved from a Tuesday departure to the next day. Same on the return flight from HNL-YVR - we were moved ahead one day.
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Old Apr 29, 2019, 5:46 am
  #696  
 
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Originally Posted by Toddcan
Yes, we were moved from a Tuesday departure to the next day. Same on the return flight from HNL-YVR - we were moved ahead one day.
Have 2 -3 options to offer them. Others can correct me but under these circumstances, AP should not be looking to rebook you into R space, if you dont get an agent willing to rebook you hang up and call back.
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Old Apr 29, 2019, 7:51 am
  #697  
 
Join Date: Feb 2013
Posts: 259
Originally Posted by sram


Have 2 -3 options to offer them. Others can correct me but under these circumstances, AP should not be looking to rebook you into R space, if you dont get an agent willing to rebook you hang up and call back.
Philosophically, I agree with you, but I don't know if an AP agent has any more ability than I do to book a UA flight for me with AP miles. That's my base question. If the answer is yes, they do, then I will by all means give them some options. But, this far out, there are no Saver First flights showing on the UA booking site, so I don't have any options to give them.
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Old Apr 29, 2019, 9:29 am
  #698  
 
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Originally Posted by Toddcan
Philosophically, I agree with you, but I don't know if an AP agent has any more ability than I do to book a UA flight for me with AP miles. That's my base question. If the answer is yes, they do, then I will by all means give them some options. But, this far out, there are no Saver First flights showing on the UA booking site, so I don't have any options to give them.
I might be misunderstanding you. But from what I can comprehend is you have already booked an AP itinerary in J on AC metal. AC had notified you that your schedule has changed, not just by hours, but days, both on the inbound and outbound flights. You are asking if AP will reschedule you on another flight or carrier that better suits your needs. The answer is probably, but you need to call to find out, nobody on this forum can answer for you. Normally in this situation when AC reschedules, AP will book you into regular inventory, not rewards inventory. AP agents are travel agents they have full view into inventory across airlines and flights.
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Old Apr 29, 2019, 4:28 pm
  #699  
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https://lfpress.com/business/local-b...-jet-grounding

Air Canada shelves London - Calgary flight after Boeing Max jet grounding
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Old Apr 29, 2019, 4:44 pm
  #700  
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Originally Posted by tcook052
https://lfpress.com/business/local-b...-jet-grounding

Air Canada shelves London - Calgary flight after Boeing Max jet grounding
Got me worried for a while. Until I figured this is London Ont...
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Old Apr 30, 2019, 6:18 am
  #701  
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And another weekly PDF timetable updated now eff. May 9 to August 11, 2019

Originally Posted by yyznomad
And another PDF timetable updated now eff. May 2 to August 4, 2019.
https://services.aircanada.com/porta...ABC975DFD72085

Wiki updated.

Here's the docdroid version for posterity and comparing against other recent PDF releases.
https://docdro.id/3Py9Anh
And another weekly PDF timetable updated May 9 to August 11, 2019

And another weekly PDF timetable updated now eff. May 9 to August 11, 2019
https://services.aircanada.com/porta...ABC975DFD72085

Wiki updated.

Here's the docdroid version for posterity and comparing against other recent PDF releases.
https://docdro.id/VMnXDbk
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Old Apr 30, 2019, 4:10 pm
  #702  
 
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So the latest schedule posted says that AC182 YVR-YYZ red-eye (0025-0800) (which I'm on) ends on May 11 - however, I still see it in EF and it's bookable on AC.com

When do these changes take effect? Because if I get bumped again I'm going be very upset, having been bumped from another flight last week which required re-arranging of follow-on legs.
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Old Apr 30, 2019, 4:35 pm
  #703  
 
Join Date: Feb 2013
Posts: 259
Originally Posted by Toddcan
Opinions/direction please...

We've been to HNL twice on AP miles, and every time, we've been fortunate to find UA layflat availability (from IAD, EWR, ORD, IAH, or DEN - but our luck was with IAD) to HNL. But.. they have not been opening up those lay flats until just a few weeks before departure. It's a tedious and risky process, but we've found luck in securing seats. We book with AC, and then switch to UA close to departure.

But, with this 7M8 issue, being replaced my OAI, I wonder if there are any extra allowances for rescheduling? Meaning - would it be any easier to grab a UA layflat this far out (We fly in July). I suspect this has nothing to do with AP agents, and everything to do with UA opening up the seats? UA doesn't care that AC is scrambling to reschedule affected 7M8 pax is my guess.

Just trying to review all options.
Originally Posted by sram
I might be misunderstanding you. But from what I can comprehend is you have already booked an AP itinerary in J on AC metal. AC had notified you that your schedule has changed, not just by hours, but days, both on the inbound and outbound flights. You are asking if AP will reschedule you on another flight or carrier that better suits your needs. The answer is probably, but you need to call to find out, nobody on this forum can answer for you. Normally in this situation when AC reschedules, AP will book you into regular inventory, not rewards inventory. AP agents are travel agents they have full view into inventory across airlines and flights.
Update:
I called AP and said we would like to see if we could book a UA flight to HNL and back (YYZ-HNL), because we were bumped a day late on the outbound, and a day early on the return (losing 2 days of vacation time). I had to be passed to a booking supervisor - not because I was difficult (I was being very painfully polite), but because the original agent saw that there was no available flights through her channels, and that the UA flight would have to be "purchased". The supervisor noticed that there were no J seats available, but there were P seats that they would have to purchase. (I believe I got those codes correct - forgive me if I'm in error) They had no problems purchasing them for me.

So we are now YYZ-ORD-HNL on a 777 with layflats. Mind you, it's the dreaded 2-4-2 layout, but I have secured the 2 at the windows for my DW and I. Same thing on the return. I've done these "pods" on a Qantas flight to Australia, and I found them just fine - except for the lack of arms-length storage. At least we can catch a few hours rest before landing. ORD-HNL is a 8-9 hour flight, so plenty of time to grab some food, movie and a nap.

Thanks for the advice guys - I appreciate the input.
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Old Apr 30, 2019, 4:44 pm
  #704  
 
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Originally Posted by Toddcan
I had to be passed to a booking supervisor - not because I was difficult (I was being very painfully polite)
You make it sound like being sent to the principal's office
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Old Apr 30, 2019, 11:04 pm
  #705  
 
Join Date: Mar 2002
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Originally Posted by roastpuff
So the latest schedule posted says that AC182 YVR-YYZ red-eye (0025-0800) (which I'm on) ends on May 11 - however, I still see it in EF and it's bookable on AC.com

When do these changes take effect? Because if I get bumped again I'm going be very upset, having been bumped from another flight last week which required re-arranging of follow-on legs.
The PDF schedule is not reliable.
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